[Resolved]  Videocon DTH — Video con is cheating Customers

I am a Videocon DTH customer since last 3 years in Kerala, Kollam Dist-Kottarakkara, From last 3 months we are not getting several channel that we subscribed.Channel List we are subscribed but not in signal all time below
AsianetNewsDD Malayalam
Malayalamanorama NewsKappa TVAmirita TV
I complaint it to the DTH customer care number server times [protected]
They registered the complaint on last August-2020 and provided a service center number in Kottarakkara . That number was [protected]
We tried to contact to the number which provided by the Videocon DTH customer care and they agree to come for the service. Tried many times again and again but they never came for the service.

Its 3 months over again we informed the same complaint to the DTH CC. Yesterday I registered another complaint in Videocon DTH and contacted the service center in kottarrakkara. They informed me the compliant is not yet registered so they are not coming for the service.
May I know what type of customer service you are providing? by taking amount from us?? Are you cheating the customers
Is this is good for a reputed company like Videocon.
Please do the needful, or else provide our cash back to discontinue and switch to another service provider

Please see my address and details of the connection below
CUST ID:[protected]

Please do the needful