[Resolved] Videocon — Faulty refrigerator sold & no replacement almost 6 weeks

Sandeep24x7

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110059

I have purchased refrigerator from your company, this refrigerator was faulty and not even switch on. I have complained many times but nobody cares to replace this faulty refrigerator. Now it’s almost 6 week, complaint still pending (Del[protected]), i am totally disturbed by your services even after so much discussion with you guys for the replacement of refrigerator, you guys failed to provide me a better option even i again paid you extra money as you demanded for another available model now again customer care guys demand more money...???, i have decided to cancel this order, refund my money with the compensation for trouble and mental suffering.

Please don’t fool the customers because they have believe on you. Provide the proper service to the customer because of your ignorance and your poor services customer just backing out.

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Nov 16, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

Videocon Industries Customer Care's response Dear Sandeep24x7,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team