Videocon — Faulty tv display

Address:

Mumbai City, Maharashtra

Here is the message I sent the company people:

I and my family own a Videocon Smart tv LED VKG40FH, serial no:[protected] with a 3 yr extended warranty that we bought on 14/7/2014. Since more than a month, I have been experiencing some problems with the display of the tv. I first lodged a complaint with your service centre on 2/2/16 and was given a ref no MUM[protected]. A technician was sent over to identify the problem and do the needful. He told us that the service centre would get back to us within 10 days. On 19/2/16 we called the service centre again to find out why nothing was done yet. To our surprise we found out that our complaint was lodged under the name of Vicky (no such person exists in our house) and was already closed. So we had to register another complaint with ref no MUM[protected]. Another technician was sent over and identified a panel problem. He told us the problem would be attended to within 10 days and gave us the number of service in charge, Jitu. After a couple of days, I got a message saying that my complaint has been closed. I got in touch with Jitu who requested me to get in touch with the service centre and request them to re-open my complaint. As if all this was not troublesome enough, now your agent calls and tells us that our tv can be replaced with another tv that costs 40000rs, while we bought our tv for 30000rs. He forgot to mention that we had given an old tv in working condition in exchange. He said we would have to bear the extra cost. This would suggest that you are unable to honour your own warranty. Extremely unsatisfied with your service. If you want to cancel the sales deed return our old tv with the paid amount and take back your goods, otherwise honour your warranty without any further delay. We have had enough of Videocon!