[Resolved]  Videocon India — Brand New Washing Machine Complaint

Address:

Thiruvananthapuram, Kerala

Hi, I bought a Washing Machine from Nandilath G-Mart, Karamana, Trivandrum, Kerala, its model is VS60A12BBU. I have billed an invoice TVM2746 on 22-May-2014 and they delivered on 23-May-2014. We have start using the washing machine we found that its drain and fill valve was drop inside the machine. So i complaint to your customer care[protected] and they given a complaint no:COC[protected] on last Saturday, till time they are not informed why this delay. When I called them they told that parts was not delivered at there end. I am asking you what was your role on customer complaint, is this the way you clear the customer complaint. Brand new washing machine complaint on next day of purchase and it will not rectify after a week. Do the needful to rectify the complaint as soon as possible. Regards Siyad iqubal [protected]