Videocon India — Complain no jod[protected] date :30/03/2014

Address:

Banswara, Rajasthan

Hi ! Complain no jod[protected] date :30/03/2014 Bill on Name of : Om prakash Kothari Still Not resolved. Details : Purchased a washing m/c on 08/04/2014, from Banswara Electronic, (agent).I have original bill and Guarantee Card. I had problem in my m/c and i complainet to videocon authorised dealer at Banswara (Raj) 327001 Along with Copy of bill and guarantee card On Date 14/03/2014. service man from videocon cam and removed deficitive PCB and took with him. After that no response is been received till 30/03/2014. After that we had again call customer care and received Complain no jod[protected] date :30/03/2014. Then on 10/04/2014 videocone service person came and informed us that your machine is not under warranty. and given us old faluty Pcb back to us. Provide him the original bill and warranty card but he said that the bill is forged and he refused to replace pcb under guaranty period.sir i am genuine customer and the mechanic is deliberately harreshing me for money (3500)rs. Also getting sms from company that your warranty expires on 28/04/2014 for amc with attractive discount call xxx no. ( This proves that we are registered with videocon and m/c is under warranty.) Having original bill and warranty card with me. Requesting to help us by resolving this issue. Om prakash kothari