[Resolved]  Videocon India — LCD 32’’TV model # IVA32HM

Address:

Chennai, Tamil Nadu

I have been a loyal customer of your brand for the past 10 years, I have time and again received great service at your mart which is one of the main reasons to buy your products., I have purchased a LCD 32’’TV model # IVA32HM on 18th February, 2013 from J.R.Agencies at Thruvottiyur -Chennai-19. But to my surprise, on the date of 25th April, 2014. I got some problem with my TV and I get repaired it on 28th April, 2014 with the Amt 3300 /- through S.P.S.Electronics, old washermenpet, Chennai-21. And I came to know that my TV’s Power supply board has been replaced. But it was shocking for me that my TV got the same problem again. And it was repaired on the date of 20th September, 2014 Amt 1500 /-. In addition to this I had got some false allegation that my power supply was not right, it was also extremely inappropriate. I was so upset by the situation and shocked at that accusation that I left without having the issue resolved. I was at the receiving end of some very poor service at your service center. On the said date. I was appalled at such behavior, I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. Here with I have attached all the appropriate documents for your reference. I feel very disappointed with this interaction, as I usually enjoy my experiences at your services. Looking forward for your responsible REPLY... Please contact me or email me back I would like this situation to be resolved so I can continue to be a loyal VIDEOCON patron. Thanks & Regards, R.Sivakumar Handy :[protected]/[protected]/[protected]