[Resolved]  Videocon Industries — 40" led tv, display gone wrong, no action from customer care no updates nothing : complaint no. Tha[protected]

Address:	400708
Website:	videoconworld.com

I have raised a complain tha[protected] as my 40"led tv display gone wrong, customer care only answered once, sent his service guy per rs.900.00 per visit charge, and after that there is not a single response from them, the service guy said if the ic is not available the tv will be replaced with new one. But when we asked customer care about it, they said we know nothing about it, and the only response i have got is" we are looking into it". I kept on calling them and writing emails to the videocon customer care but all they have said is" sorry for inconvenience, and we are looking into it". It is been so many days since i have raised the complain, yet no action has taken. I even said them that if they wont repair the tv and take action immediately i will publish it on social media, they still didn't bother, and provided the same reply. Below is the mail trail

Axis dew
7:24 am (12 minutes ago)

To write2us, email

Hi,
As you have seen the mail trail below, i have been trying to get some"update"on my complain tha[protected]. But all the time i get a reply saying" we are looking into the issue." now it is been so many days still no response whether the parts of the tv is going to be replaced or tv is going to be replaced, or what is the action that needs to be taken. No one called us or no one gave any update. I am writing you as a last warning, our tv was under 3 year warranty, if this is the time you guys take to only give us this kind of repy and no action at all, then i am going to file a consumer case against videocon, not just consumer case but this reviews in all social media and e-commerce site where company trying to sell its product. So this is the last and very last request, please take action immediately on the complain tha[protected].

Regards,
Aradhana

On tue, jul 4, 2017 at 6:06 am, wrote:
Hi customer care,
This is the last time i am asking for update. You still didnt tell me what is the status of the complain. Whether i am getting the new tv or the parts are getting repaired, nothing no update at all. So if today i am not getting any response from you with any update, i am going to put consumer case and also put reviews on every social media site.

Regards,
Aradhana

Sent from my windows 10 phone

From: email
Sent: 03 july 2017 05:29 pm
To: axis dew
Cc: ranju. Jadhavtekcare.co.in — ; nandkishor. Hakimtekcare.co.in —
Subject: re: re: re: re: complain number: tha[protected] : pleasetakeactionsimmediately

Dear aradhana,

We understand that you're upset. We never intended this inconvenience. However, we would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm regards,
Customer support team

On 03:18 pm jul 03, axis dew wrote:
Hi support team,
Either you guys dont understand english or you are testing my patience. I have asked you to provide update. So you will be answering the same right? Please share the latest update with me on my complain. What is the status?

Regards,
Aradhana

Sent from my windows 10 phone

From: email
Sent: 03 july 2017 01:59 pm
To: axis dew
Cc: ranju. Jadhavtekcare.co.in — ; nandkishor. Hakimtekcare.co.in-
Subject: re: re: re: complain number: tha[protected] : please takeactionsimmediately

Dear aradhana,

We regret the inconvenience caused. Our team is working on your concern and we assure you the best possible solution.

Please feel free to get in touch with us or you may also speak with our branch manager, mr. Nandkishor hakim at [protected] for any further assistance.

Wish you a great day ahead!

Warm regards,
Customer support team

On 10:22 am jul 03, axis dew wrote:
Hi,
Would you please update the status complain? I have been waiting for the updates for so long. And all you are writing is give us some time. What is the current status of the complain?
Please update asap.

Aradhana

Sent from my windows 10 phone

From: email
Sent: 29 june 2017 10:49 am
To: axis dew
Cc: ranju. Jadhavtekcare.co.in —
Subject: re: re: complain number: tha[protected] : please take actionsimmediately

Dear aradhana,

We apologize for the inconvenience caused. We are in continuous follow up with the team regarding your concern and will be back with an update soon. Kindly allow us some time to resolve your complaint.

Warm regards,
Customer support team

On 07:04 pm jun 28, axis dew wrote:
Also the email id of the service manager you have given doesn't exist.

Now i think videocon is fraud company providing their customer fake email ids. If you don't escalate my issue i am going to sue you. For sure.

Regards,
Aradhana

Sent from my windows 10 phone

From: [protected]@gmail.com
Sent: 28 june 2017 07:02 pm
To: email
Cc: ranju. Jadhavtekcare.co.in —
Subject: re: complain number: tha[protected] : please take actions immediately

Hi,
I am not interested in getting in touch with the area service manager. For me you guys are the contact, so i need update from you. You can't just write that “your issue is important to us”. You guys should also provide update. So please provide me update about my issue. I would like to see it today itself.

Regards,
Aradhana

Sent from my windows 10 phone

From: email
Sent: 28 june 2017 10:17 am
To: axis dew
Cc: ranju. Jadhavtekcare.co.in —
Subject: re: complain number: tha[protected] : please take actions immediately

Dear aradhana,

Greetings from customer support!

We apologize for the inconvenience caused. We are working diligently to resolve your problem at the earliest possible. Your support is extremely important for us. For any further enquiry/status update, you may also get in touch with our area service incharge on the below given contact details:

Name: ranju charandas jadhav
Mobile number: [protected]
Email id: ranju. [protected]@tekcare.co.in

Thank you for your patience and support.

Warm regards,
Customer support team

On 07:14 pm jun 27, axis dew wrote:
Hi,

I have raised complain about the display of our led tv. After that the engineer said it will take time for parts delivery, then he asked us to give money for delivery charges, we denied as our tv is in warranty. I am not sure what kind of engineer you guys have, and what kind of customer care is there who doesn't have update what their engineer doing in with the customer. Even though we have warranty, now the engineer is saying that the parts are not available, so your tv will be replaced with new one but you have to pay money. I am not getting what kind of joke these are. If the company is playing tricks with us, then i am warning you guys, that i will go ahead and lodge a consumer case first and then put all these reviews of giving fake warranty and fake engineer for servicing on every e-commerce site where company is selling it's product. If you guys are thinking that you guys will trick us selling any fake thing then your company is going to pay for that. So i am hoping i will see immediate action from your side to solve the issue this week itself.

Regards,
Aradhana