Videocon Industries — 50" led complaint

Address:

C/O PULLAYIL TRADERS, THRICHUR ROAD, EDAPPAL EDAPPAL, Malappuram, Kerala, 679576

Sir I am the dealer of edappal - Pullayil Traders. One of our customer named Vinod krishnan KP, Kizhakkepurackal -Alamkodu has purchased an VIDEOCON LED TV of VMD 50FH02 few days before. And now he is complaing about the service as it not functions properly. The complaint number is LP[protected]/6/2019). we had registered the call 5 months ago but the service is making delayed. If this problem keeps go on then our customer may approach the consumer court. So madam you are asked to take the required steps to solve this problem.
Try to seek the customers problem and see wheather
If it can correct it or makes it functions properly or you might have to take back the purchased item and return him a better functioning one. This is only one of the issues but there are many more untold problems that comes under your company complaining about the service and that will affect the business too. So madam I hope you that you could understand the seriousness of the problem and will take necessary steps as soon as possible