[Resolved] Videocon Industries — Ac service, poor response

Amit Gumbar

from Ahmedabad, Gujarat

Address:	New Delhi, Delhi, 11058
Website:	videocon

Hi,

This is with reference to Videocon split Air conditioner purchased on[protected]. We have been calling for its service for the past 1 month but the team keeps on lingering it, saying to wait for another 24 hours etc.First service call was registered on 6th march, We called again on[protected], i.e. Thursday and asked for service on[protected], i.e. Saturday.

We kept on waiting the entire day and when we called today, i.e. on[protected], we have been harassed each time on call, asking us to call on this no., that no. etc. and received no support from any of the videocon service centres.

This kind of service is never expected from such a huge group.

Me and my husband are working, hence we cannot remain at home in the weekdays. We live in Janakpuri, New Delhi.

Therefore, please look into the same and help so that we are no more in trouble because of videocon.

Thanks.

Regards,
Amit
[protected]

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May 29, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Videocon Industries Customer Care's response Dear Amit Gumbar,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Verified Support

Apr 28, 2017

Videocon Industries Customer Care's response Dear Amit Gumbar,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team