[Resolved] Videocon Industries — air conditioner gas leakage since I bought the machine on 10 june 2017

international trade centre

from Guwahati, Assam

Address:

Howrah, West Bengal, 711101

I have purchased the machine on 10 june 2017. And from 15th july its has not been cooling. On 16 july i made a complain on[protected]. Complain no is. Kol[protected]. The service engineer visited on 18 july he said its due to gas leakage and will be back in 24hrs with the gas. And his 24 hrs completed on 7 aug 2017 that's nearly 20days he resolved our issue after having complained several times. Several complain has been done for the same issues complain no are.:
1. Kol[protected]
2. Kol[protected]
3. Kol[protected]
4. Kol[protected] last

Still complain not resolved. If a brand new ac has a same problem it should be replaced by the company.

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Dec 14, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

Videocon Industries Customer Care's response Dear Customer( international trade centre),
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team

Verified Support

Nov 06, 2017

Videocon Industries Customer Care's response Dear Customer( international trade centre),

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team