Videocon Industries — authorised service person cheated

Address:

585105

Respected sir/madam,

I have a single door videcon fridge purchased in 2010 that was first serviced by your authorized service center technician manzoor ahamed, darga road, near national college, gulbarga (His contact no:[protected]) after i raised the service request to your call center in october-2017, technician visited and told me that the compressor and cooling box both are not working and need to be replaced by video con parts in order to repair and gave me estimation of 5, 500/- then i said ok and go head and replace the parts next day he did the service and fridge was working very good initial 3 months after that it was taking 15-30 minutes to get ice box cool for another 3 months, then in seventh month that is beginning of may-2018 it was taking almost 45 minutes to get cool and after the 25th may it was not getting cool at all.

So i called to the guy manzoor ahamed who repaired last time he was not picking my call then i thought of calling to video con to get the service and registered a complaint "ban[protected]" meanwhile i tried to call him once again he picked my call and sent the technician to check the fridge. After investigating he found that compressor is not working then i told him that its under 1 year warranty he changed his statement and told that the problem is with ice box then i told that ice box is also replace along with compressor then he said that cooling gas is need to filled along with ice box replacement and left to his office saying tomorrow mean today he will come with parts to repair free of cost.

I got a doubt on the technician wordings then i verified weather the compressor is genuine or not i found that its manufactured by some siberia company (http://www.siberia-compressors.com) a china product, that he brought in a box packed in genuine videocon compressor box.

I strongly believe that i have been cheated by your service center person and planning to file a fraud case against him and videcon in consumer court.

I need a official person to visit from videocon to my home and do the needful before i proceed legaly.

I am sending you all the details in the attacment.
1. Compressor fitted in fridge
2. Cotton box naming videocon compressor
3. Bill with all the details

Looking for your support and help as early as possible as i lost the trust in videcon please do the need full asap.

Thanks and regrds, ravindra pawar