Videocon Industries Complaints & Reviews

Address: Kolkata, West Bengal, 700001

Website: www.videoconmobile.in

I have purchased one mobile phone Z-45 nova on line ( flipkart) Bill Dt. 29.01.15
since last two months I am facing so much problems with its battery backup when a call coming then the phone is getting automatically switched off and then it is going total inactive. I informed their service centre they are telling that no new battery in their stock and when the new battery will come it is not possible for them to confirm me.
last two months I am continiously contacting their sales person named Mr.Dipayan Gupta he is telling to wait me truly they have no battery in their stock.So Now what I will do I need your help Sir my Father is seriously ill age 85 yrs urgent phone cant contact me. I know it very well Consumer affairs WB is very much active and solved many problems of various customers like me.

Thank You Sir.

27.10.15.

Debasis Mukherji

Ph. No. [protected]/[protected]

Oct 29, 2015

Updated by Debasis Mukherji One Phone came to me from.[protected] saying that he will refund my mobile handset value through. SBI debit card so asked for card no and then the amount of Rs. 4900/- was debited from this A/C. then I called him to this no he said he will refund the same amount but till now no such refund has come and the Phone is switched off. I have traced out the ph. no through True caller the cheaters name is Whaaky Raj Agarwal location Delhi.

Sir I need your help and for your information I have already done one FIR to hare street police station on 27th eve after this incident. Thank you and expecting your rapid action the Cheater will cheat anyone else anytime.

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Address: Indore, Madhya Pradesh, 452009

I have buy a videocon 245ltr direct cool Refrigerator before 2 days, when i open it at home and start uses then found this is faulty as ice is not making in it, and also cooling is too much low. I really want to replace this faulty product to new one or refund my amount.

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2015

Videocon Industries Customer Care's response Dear BD Prajapati,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

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Address: Chandigarh, Chandigarh, 141008

I daljit singh bought geyser kenstar 25 l . company cant give warrenty lekage of tank .warrenty of tank is 72 month. purchasd date 26/10/2011.service centre is not given warrenty. when I register the complaint . they told me no model no. is located when isend snap of model no. & bill then thay told no serial no. is show. when I told service centre u required mdel no. & bill. I provide u why u cant give warrenty. this is 3rd complaint every year tank complaintregistered. pls solve my complaint. complaint no. LUD [protected]TEL NO. [protected]

May 14, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2015

Videocon Industries Customer Care's response Dear daljit2015,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Nov 04, 2015

Updated by daljit2015 I call many times to service centre. Alway they told me tommarow complait will be solved. But no one wILL COME TO SOLVED :IT

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daljit2015

from Akhnur, Jammu and Kashmir

Oct 26, 2015

I send the details at [protected]@gmail.in

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D

daljit2015

from Akhnur, Jammu and Kashmir

Oct 31, 2015

My problem is not solved

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Videocon Industries Customer Care

from Delhi, Delhi

Nov 3, 2015

Verified Support

Dear daljit2015,

Our team is working on your complaint, will get back to you soon.

Regards,
Videocon Online Team

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Videocon Industries Customer Care

from Delhi, Delhi

Nov 26, 2015

Verified Support

Dear daljit2015,

We are pleased to inform you that your issue has been resolved. We would appreciate if you can confirm the same and share your feedback.
It would be nice to stay connected and would be our pleasure to be of any assistance in future.

Regards,
Kenstar Team

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Address: Ghaziabad, Uttar Pradesh, 201005

Hi, I opted for AMC for my refrigerator at INR 1250 but the AMC card is not issued yet, after continuous complaining to customer care and branch manager they are not able to issue it, now they have stopped responding to my calls and mails. Please help me what can i do next to expose this froud . I have receipt and mail chain. Regards Aditya Sharma [protected]

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2015

Videocon Industries Customer Care's response Dear aditya.[protected]@gmail.com,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

Verified Support

Oct 21, 2015

Videocon Industries Customer Care's response Dear aditya.[protected]@gmail.com,

We are sorry for the experience you had.Kindly share your complaint number so that we can assist you further.

Regards,
Videocon Online Team

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adity81

Oct 20, 2015

I have already done that, it has been about 6 months nobody is listing, infact people has stopped responding .I was in Discussion with Mr. IRSHAD SAIFI - [protected], Branch Service Manager Mr. MANJEET SINGH-[protected] who has now stopped responding.

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A

adity81

Oct 21, 2015

GHA[protected] - please find your required information

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Videocon Industries Customer Care

from Delhi, Delhi

Nov 26, 2015

Verified Support

Dear aditya.[protected]@gmail.com,

We are pleased to inform you that your issue has been resolved. We would appreciate if you can confirm the same and share your feedback.
It would be nice to stay connected and would be our pleasure to be of any assistance in future.

Regards,
Videocon Team

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A

adity81

Nov 26, 2015

Well thanks a lot after 6 months and repeatedly calls solution was returning my money back .

Will never recommend anyone to make any kind of deal with videocon, who never looks towards there customer .

This was not the first time i faced such problem with videocon service, once earlier too when the engineer took almost 10 days even then he was not able to resolve the issue and after repeatedly complaining he just made the refrigerator as it was, i had to take help from outside unauthorized service provider.

My feedback - Remove 3rd party service provider to provide better service experience to customers .

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A

adity81

Nov 26, 2015

And thanks a lot for Consumer Complaint Forum who really helped to get issue resolved.

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Address: Indore, Madhya Pradesh

Website: recharge not activate

Sir mene aj 219 Videocon to Videocon ka recharge krwaya or 25 ka terif recharge krwaya PR 25 ka activate hua or 219 ka v'v recharge activate nhi Hua. Or company is me meri glti bata rhi h . ab ap hi bataye m company ki y chori shn kru ya y iska virodh kru.

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I was recharging videocon nu.[protected] using Freecharge App but incidentally recharged this number [protected]. Recharge amount was150. please reverse the transaction and do it in correct number that is [protected]. Order Id of Freecharge- FCVA[protected] my contact number-[protected]my email address- [protected]@gmail.com

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Address: Bidar, Karnataka, 585403

Dear sir
we the customer of your product since last 4 years and some periods it was disconnected again we recharged last week
and in response to our complaint one technician came to our house and tried but not attended properly instead demanded Rs 150
&received so we are very unhappy with his service stil the problems persist as any T.V channels are properly displayed
so please kindly attend the problems otherwise we will withdraw the memberships

ssp
bidar
our id is 42018954

customer support has been notified about the posted complaint.

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Address: Faridabad, Haryana, 121001

Website: www.consumercomplaints.in/new_complaint

I'm repaired my Window A/c 1.5 ton its compressor is damage. its working but so much noise on compress i can't sleep well if A/c is On. i was complaint the customer care so person came and said that its not a new A/c so little bit noise came. but its a not little bit noise its a hugh noise. Please help me. its repaired on 30/9/15, Call no.: Gur [protected] sl. No. : [protected] Regards Nitin Kumar [protected]

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2015

Videocon Industries Customer Care's response Dear Nitin Kr12,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Verified Support

Oct 14, 2015

Videocon Industries Customer Care's response Dear Nitin Kr12,

We are pleased to inform you that your issue has been resolved. We would appreciate if you can confirm the same and share your feedback.
It would be nice to stay connected and would be our pleasure to be of any assistance in future.

Regards,
Videocon Team

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Address: Guna, Madhya Pradesh

सर मेने अपने विडियोकॉन नंबर[protected] को एयरटेल पोस्टपेड में पोर्ट करवाने के लिए डॉक्यूमेंट एयरटेल ऑफिस में जमा किये थे यहाँ से पोर्ट की सारी फॉर्मलिटीएस पूरी हो चुकी हैं पर मेरा नंबर अभी तक एयरटेल में पोर्ट नही हुआ हे में एयरटेल ऑफिस जाता हु तो वो बोलते हैं की विडियोकॉन टेलिकॉम की तरफ से आगे की प्रोसेस होगी और म विडियोकॉन टेलिकॉम में बात करता हु तो वो बोलते हैं की आगे की प्रोसेस एयरटेल में होगी मुझे विडियोकॉन की तरफ से ऑफर भी दिए गए थे विडियोकॉन से जुड़े रहने के लिए पर मेने उनके ऑफर्स एक्सेप्ट नही कीये और एयरटेल में नंबर पोर्ट करवाने के लिए डॉक्यूमेंट सबमिट क्र दिए और अब विडियोकॉन टेलिकॉम मेरे नंबर पोर्टेबिलिटी में बेवजह परेशानी पैदा कर रहा हे और मेरा नंबर [protected] एयरटेल में पोर्ट नही होने दे रहा हे ।

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Address: Bhilwara, Rajasthan

Website: 103.253.125.78/LSPT/jobviewcustomer.php?job_no=VASCRJ091J257040815

I purchase videocon z nova 45 phone
Nd battery backup problem in this handset. I made a complaint of this phone and my phone was replace with new phone. But same problem with another phone. I made another complaint bt my phone repair by customer care center. Bt not solve my problem. I made another complaint bt not satisfied answer.
Plz solve this

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Address: Dehradun, Uttarakhand

Website: videoconworld.com/register-your-complaint/

Ive puchased a led tv back in nov 2015 and they have promiced a 5 year replacement warrantee and the same is mentioned in the documents but a week ago the display of the tv got stuck and the tv is shut down since then. I called up the videocon guy and they took the tv now they are saying that its touch panel is damaged and if you want to get it right it will cost you 28000 rs. When i asked them why do i meed to pay if its still under warrantee they said we dont know about warrantee but this is how it works and it will cost you the same.

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2015

Videocon Industries Customer Care's response Dear Tarun711,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

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Videocon Industries Customer Care

from Delhi, Delhi

Oct 5, 2015

Verified Support

Dear Tarun711,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

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Address: Aurangabad, Maharashtra

Smart led tv purchased for rs. 39990/- 1st piecer faulty replaced by another piece.Giving problem for last 2 months. Engineer unable to locate the problem. Half portion of tv is black and half poortion is functioning. Hence colloected by your service centre on 24/09/2015. Today i have received call from mr. Sudhir kadam offerring replacement by ddb ll or 4k tv. In this regard i am not interested to buy 4k as difference amount is considerable whereas ddb ll price is less than my smart tv price by 2000/3000. As you will be demanding difference of 4k then whether you will pay difference of ddb ll to me if i accept your offer. Otherwise give me the same smart tv. Also smart function is not available in ddb ll tv. Now i feel that i have made great mistake by purchasing your tv . I will also note in future whether to go for any videocon product and also whether to recommend to my friends. Your service centers are also not kind enough to give status of my complaint. Every time i have to run or call all your engineers/support services. Your immediate action if done is highly appreciated otherwise in fuuture i will never buy any videocon prodouct or recommend it. Thanks. 30/09/2015 despite my 2 emailed complaints you have not replied or solved my problem. Your asi asking for 1 week more for replacement of led tv. Already 8 days lapsed. Please give me exact date when my led tv will be replaced. Your support personnel are only diverting the calls but no one is sincere to solve the problem. Unnecessarily i am only the sufferer and you are not bothered about my situation. Please place yourself in my shoes and imagine how you would have acted. Atlease this will open your eyes. 01/10/2015

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2015

Videocon Industries Customer Care's response Dear Dbnirgun,

Our team is working on your complaint and will get back to you soon.

Regards,
Videocon Online Team

Verified Support

Oct 15, 2015

Videocon Industries Customer Care's response Dear Dbnirgun,

We are pleased to inform you that your issue has been resolved. We would appreciate if you can confirm the same and share your feedback.
It would be nice to stay connected and would be our pleasure to be of any assistance in future.

Regards,
Videocon Team

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Videocon Industries Customer Care

from Delhi, Delhi

Oct 3, 2015

Verified Support

Dear Dbnirgun,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

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Dbnirgun

from Mumbai, Maharashtra

Oct 3, 2015

WHAT IS THE STATUS OF MY COMPLAINT ?

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Address: Hisar, Haryana

Dear Sir/Madam i have a Videocon number [protected]. when i send a message to 1900 for gernating port code the message sending failed. After that i called the coustmer care. They reply me that your message service barried due to no message send by you for a long time. Please solve this problem as soon as possible. Thank you.

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Address: Shahid Bhagat Singh Nagar, Punjab

Website: videocon telecom

My name is Jasvir Singh. I purchased a Videocon connection with net pack. My No. [protected]. I have Net pack Balance 200 MB valid upto 24.09.2015. Company cut my Net pack balance before one day also my talk time Rs. 75, without any reason. When I want to complaint your customer Number hold my phone some time then cut my phone. In short I want to say please take the action about it and refund my balance immediately. Regards Jasvir Singh

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Website: videcontelecom.com

Dear sir, i requst u my mob num. Is [protected] and the company stop my sms service and when iam calling at 121 customers care they r asking my name and telling that my id proof does not match v the computer but itam using this no from long time and even iam having the poch in which I received the sim card & iam using other sim of videcon v my id ([protected]) ([protected] of airtel postpaid) so I request u to activate my sms service or give me my port no so I can pory my no to other telecom company.

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I had logged a complaint on 27th August, 2015 for AMC to my Washing machine which warranty had expired on 2 Sept. 2015. I called customer care on 30th August for follow up & he said complaint was cancelled because your cell was not reachable & door was locked but I had given the two mobile no. (one is my office no & one is my personal no.) & my family is living at my home 24*7. Also I had called to Service Center manager on [protected] 3 days continuously but he was always said engineer will come at your home but till yet no one has came to my home. No he is also not picking up my call. Thanks Rajendra Dhole [protected]

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Dbnirgun

from Mumbai, Maharashtra

Oct 2, 2015

SMART LED TV PURCHASED FOR RS. 39990/- 1ST PIECER FAULTY REPLACED BY ANOTHER PIECE.GIVING PROBLEM FOR LAST 2 MONTHS. ENGINEER UNABLE TO LOCATE THE PROBLEM. HALF PORTION OF TV IS BLACK AND HALF POORTION IS FUNCTIONING. HENCE COLLOECTED BY YOUR SERVICE CENTRE ON 24/09/2015. TODAY I HAVE RECEIVED CALL FROM MR. SUDHIR KADAM OFFERRING REPLACEMENT BY DDB LL OR 4K TV. IN THIS REGARD I AM NOT INTERESTED TO BUY 4K AS DIFFERENCE AMOUNT IS CONSIDERABLE WHEREAS DDB LL PRICE IS LESS THAN MY SMART TV PRICE BY 2000/3000. AS YOU WILL BE DEMANDING DIFFERENCE OF 4K THEN WHETHER YOU WILL PAY DIFFERENCE OF DDB LL TO ME IF I ACCEPT YOUR OFFER. OTHERWISE GIVE ME THE SAME SMART TV. ALSO SMART FUNCTION IS NOT AVAILABLE IN DDB LL TV. NOW I FEEL THAT I HAVE MADE GREAT MISTAKE BY PURCHASING YOUR TV . I WILL ALSO NOTE IN FUTURE WHETHER TO GO FOR ANY VIDEOCON PRODUCT AND ALSO WHETHER TO RECOMMEND TO MY FRIENDS. YOUR SERVICE CENTERS ARE ALSO NOT KIND ENOUGH TO GIVE STATUS OF MY COMPLAINT. EVERY TIME I HAVE TO RUN OR CALL ALL YOUR ENGINEERS/SUPPORT SERVICES. YOUR IMMEDIATE ACTION IF DONE IS HIGHLY APPRECIATED OTHERWISE IN FUUTURE I WILL NEVER BUY ANY VIDEOCON PRODOUCT OR RECOMMEND IT. THANKS.

30/09/2015
DESPITE MY 2 EMAILED COMPLAINTS YOU HAVE NOT REPLIED OR SOLVED MY PROBLEM. YOUR ASI ASKING FOR 1 WEEK MORE FOR REPLACEMENT OF LED TV. ALREADY 8 DAYS LAPSED. PLEASE GIVE ME EXACT DATE WHEN MY LED TV WILL BE REPLACED. YOUR SUPPORT PERSONNEL ARE ONLY DIVERTING THE CALLS BUT NO ONE IS SINCERE TO SOLVE THE PROBLEM. UNNECESSARILY I AM ONLY THE SUFFERER AND YOU ARE NOT BOTHERED ABOUT MY SITUATION. PLEASE PLACE YOURSELF IN MY SHOES AND IMAGINE HOW YOU WOULD HAVE ACTED. ATLEAST THIS WILL OPEN YOUR EYES. 01/10/2015

DIGUMBER B NIRGUN
[protected]
002/10/2015

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Videocon Industries Customer Care

from Delhi, Delhi

Oct 3, 2015

Verified Support

Dear Dbnirgun

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

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आशा है कि तुम अच्छा ही कर रहे हो। श्रीमान जी मैं आपका ध्यान टेलीकॉम सेक्टर की ओर लाना चाहता हूँ। पंजाब में वीडियोकॉन सहित आठ कम्पनियाँ टेलीकॉम सेवाएं प्रदान कर रही है। सभी कंपनिया अपना कस्टमर बेस बढ़ाने के लिए नए नए ऑफर देती है परन्तु वीडियोकॉन नए ऑफर्स के साथ साथ अवैध गतिविधिया करती है जैसे कि नए कनेक्शन फेक डाक्यूमेंट्स पर जारी करना, जिससे वो पंजाब में नंबर एक बन सके। इस काम में वीडियोकॉन कंपनी के कर्मचारी भी शामिल है। इसकी उच्च सतरीय जांच करने पर बहुत बड़े गैंग का भंडाफोड़ हो सकता है। आपसे अनुरोध है कि इसकी उच्च स्तरीय जांच करवाकर अवैध गतिविधिया करने वालो पर कानूनन कार्यवाही की जाये। इसमें मैं आपकी वैध प्रमाण के साथ पूरी मदद करुँगा। मुझे इस सम्बन्धी रिप्लाई मेल भेजकर वैध प्रमाण मंगवा सकते हो।

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Address: Mumbai City, Maharashtra

Hi,

This is Gaurav Sunil Gupta, Have placed an order of Videocon Refrigerator at your store on 27th june 2015, Since I received defective fridge with water saturation issue at the bottom and that fridge had a crack at the bottom, videocon was not still not ready to change the fridge till i launched the complaint in VIJAY SALES . pathetic they always keep defending their fridge and denied for replacement, Now after a long time when the got it replace on 5th august 2015, they have send us refurbished fridge with cooling issue, technician keeps on visiting and sends wron report to the company stating that the fridge is functioning fine, Fridge which was send earlier did not have cooling issue at all . This is pathetic brand want to get it replaced with different brand of fridge or else want the full refund for the product, do not want to use videocon any more.

Following are the details of my order
V.No : 105-OH06-155O 1335
Code :[protected]
Registered Number : [protected]

Aug 9, 2021

Complaint marked as Resolved

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Videocon Industries Customer Care

from Delhi, Delhi

Sep 14, 2015

Verified Support

Dear Gaurav S Gupta,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

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Videocon Industries Customer Care

from Delhi, Delhi

Sep 21, 2015

Verified Support

Dear Gaurav Gupta,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

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Address: Mumbai City, Maharashtra

Hi, engineer has been visited & replaced the cable but he has been taken the 130rs. charges for that is type of service you are providing.I hope this is my last service from your videocon Company 7 i will suggess to my all friends & family to purchase your bad service product with you or yours dealer, retailer, or rds whatever. Please share to all via social site about this videocon services & fraud Engineers Regards, Ibrahim Advani Mob:[protected]

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Oct 15, 2015

Updated by Advani Ibrahim Hi,

my Complent has still not been resolved by videocon

Verified Support

Oct 15, 2015

Videocon Industries Customer Care's response Dear Advani Ibrahim,

We are pleased to inform you that your issue has been resolved. We would appreciate if you can confirm the same and share your feedback.
It would be nice to stay connected and would be our pleasure to be of any assistance in future.

Regards,
Videocon Team

Verified Support

Oct 19, 2015

Videocon Industries Customer Care's response Dear Ibrahim Advani,

Kindly provide us your TV Serial Number and complaint description in order to assist you further.

Reagrds,
Videocon Online Team

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Videocon Industries Customer Care

from Delhi, Delhi

Sep 11, 2015

Verified Support

Dear Ibrahim,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

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Advani Ibrahim

from Mumbai, Maharashtra

Oct 15, 2015

Not geted solved tll now.

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Address: Mumbai City, Maharashtra

HI Sir/Ma'am,

i have purchase the videocon fridge from videocon dealer before 5-6 days but still my fridge is off because of short wire i have complent before 2days but there is no proper response from videocon person & also i have mark a mail also to CC Support please help me out for the same.

Regards,
Ibrahim Advani
Mob:[protected]

customer support has been notified about the posted complaint.

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Videocon Industries Customer Care

from Delhi, Delhi

Sep 9, 2015

Verified Support

Dear Ibrahim,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Videocon Industries Complaints & Reviews

File a complaint to Videocon Industries

Videocon Industries reviews & complaints page 161

Mobile phone infinium z45 nova

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New 245 Ltr Refrigerator not working

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Kenstar water geyser

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AMC Card not issued even after 6 months.

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Recharge not activate

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Wrong recharge

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Resetting of dish

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Repairing for window A/c

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M. n. p

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Low battery backup

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LED Television

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Smart led tv

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About port code

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Balance Refund

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Sms service stop

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False Commitment & lied with customer

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Illegal work

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Cancel order and get the refund or replace the fridge with different brand

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Engineer Taking money in warranty also..

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Refregator complent

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