Videocon Industries Complaints & Reviews

Hello there

I have been chasing the customer case for a default in my Television which has got a display issue, but every now and than they linger throwing excuses that Engineer will visit you within 24 hrs but zero service.

@-3 days back an engineer visited saying the display issue is critical and the television has to be sent to some service center and they will visit to receive the television. He will escalate the issue to the concerned service center. Zero again.

I want a strict action to be taken as my television is in warranty period.

Cont- [protected]
Complaint num received From Videocon - DEL[protected]

Sir,
We purchased Videocon washing machine 6 kg VT60DTGL on 5/10/2011 from Pai International Limited Yelhanka and the tax invoice no.366897 dated 5.10.2011.The washing machine is under warranty for a period of 2 years from 5.10.2011 to 5.10.2013.
While using the washing machine we developed some technical problems with the washing machine and it was brought to the notice of the customer care of Videocon company.The company service person visited my house and inspected the machine and told me that the waste collecting unit has to be replaced.As the washing machine is under warranty period no action has been taken till date to replace the waste collecting unit. Inspite of several complaints to customer care and Pai International service/helpline.Action taken may be kindly intimated at the earliest.
Regards
Govinda Raju
#21,Ramachandrappa building
Chandra Mouleshwara Layout
Hunsamaranahalli
BIAS road,Bangalore-562157
Mobile-[protected]
Email - [protected]@gmail.com

Dear sir
my name is RAHUL SAINI ,and my mobile number is [protected] AND [protected] from Haryana .My problem is this,i send many messages to port code from [protected] but 1901 reply your request could not processed this time please try again later.i call many time in VIDEOCON customer care also but they r telling me many..

Hi
Sir

I am satish chhetri from dehardun Transport nagar I am holding mobile shop in dehardun.

This is to inform you that in dehradun a person is runing a company with name of videocon multirecharges as recharge portal. He is doing fraud with many peoples and shopkeeper of dehardun. many hundred of peoples are fooled by him but no one complaints to police and go to court because he fraud about 1000 to 2000 rs with each people but people think why to go to police and court for small amount but amount is very big when its come to hundreds of people.

I am having all proofs and his sound recordings.

First he makes a distributor for his company as collection person and he give user id and password for online recharges. when person starts using recharge service he pulls everyday some amount from shopkeeper id in this way he is thefting some amount on daily basis from id and when shopkeeper come to know the truth he stops dealing with that company. and in this way he has done corruption with hundreds of peoples and person does not complaint because amount is small for indivitual.

Kindly save other peoples also before incident occurs with others also.

I am having all the proofs and his sound recording kindly contact me on ph no ; [protected] for further details.

Regards
satish chhetri
[protected].

Dear Sir/Madam, My name is Mayank Gupta (contact no:- [protected]). i have joined videocon industries ltd. (Add:- Plot no. 296, First Floor, Udhyog Vihar , Phase-II, Gurgaon) on 15th nov 2010 as Sr. Executive Operations and i left from from the organisation on 10th july 2012 , after complating my one month notice period and giving the required handover to the assigned person. Later on i kept pleading my boss and HR team to take the handover of company asset like Sim Card, Data card and ID card so that my full n final settlement can be done. After more than a month my HR manager (Mr. Amol) asked me to handover the asset and at the same time i completed my ful n final procedure. Again after regular followup on mail and phone calls company issued me the clearence and full n final letter after deducting Rs. 41700/- from my salary giving the reason that i haven't cleared the company cash. From Past 8 month i have given more than 100 mails to them stating that if there is any such cash issue kindly conduct an audit or clear my dues. But every body is tossing the mail and no action was taken. I talked to my Corporate HR manager Mr. Amol Mandlik ([protected]) he raised his hand and told me that without the clerence from my reporting boss Mr. Bhaskar Gadhve ([protected]), he wont be clearing my dues. Then i mailed Mr. Bhaskar for my dues settlement and he replied to get the clerence from Mr. Datta ([protected]) (Accounts department) . Then i again shot a mail to Mr. datta to get the required approval and had a word with him thereafter he tossed the mail stating that he cant give the confirmation and only Mr. Bhaskar can give the approval. Now not mr. Bhaskar nor datta and nobody else is replying on mails . I again forwarded all the mails to HR manager Mr. Amol but after giving reminders still there is no response from him. Now i dont know what i am supposed to do. Kindly do help me out to get my dues cleared. i will be very thanful to you. ( Mayank Gupta [protected], [protected])

Hi,

I had purchase Videocon Refrigerator (double door) on dated 19/05/2013 Model No.VAL244BB-BLK-CRE, from M/s Snehanjali Retail Pvt Ltd,After two days I have found sweating coming from the corner of the fridge door, then I registered a complaint at Videocon customer care, next day service engineer (Mr. Chetan Tailor) visited my house, I explained him the above mention complaint, within 5 minutes he checked the refrigerator, I was shocked when he told me that this sweating comes normally and it will come more in a rainny season, which is not acceptable, then I asked him to give
me your supervisor number Mr Agnel [protected], I had called and inform about the complaint, then he also told me that sweating comes normally and you have to Clean every day, I had an argument with him and finally he agreed to replace the refrigerator, since I have no trust in Videocon brand, I
requested him for refund, but he told me that there is no provision for refund.
On the same day I visited the Snehanjali store and met Mr Prakash who is the Manager of the Store,and explained him the above complaint, he suggest me to speak with Videocon people, for my complaint I am constantly taking & follow up with your customer care, service centre, dealer, company & junior
& senior officials. But result is zero.

Videocon is making fool of people from a long time. we purchased a Refrigerator. It started creating problem after 3 months. we called the service person, he fixed the issue. but then real issues started. It stopped working. We called service person several times, he used to come with his own choise of time. We tried to get the fridge changed, but customer care people used to say that services are free for one year and you have to continue...

Sir, Reminder I

I am perturbed on receiving a very serious complaint from Dr. Y.C. Katyal, Kanicka Clinic 1469/3, Gali Arya Samaj, Sita Ram Bazar, Delhi. 110006, wherein it was specified that a Fridge was purchased from Messrs Chawla Electronic(Regd.), 3775, Neta Ji Subash Marg, New Delhi with invoice No. 1065 dated 13.5.2013, this fridge was to be used in the Dr.'s Clinic for the benefit of the general public. Now the bad episode begins, when the fridge is installed at the Clinic, it failed to generate cool conditions inside the fridge. The Dealer was informed who blatantly refused to entertain complaint and directed the Dr. to register the complaint with Videocon Co. and the same was registered on 13.5.2013 same day with Complaint No. [protected], Mr. Deepak Patro Mb. [protected] attended at 9.30 PM on 15.5.2013 and declared that there is no gas in the compressor and on 16.5.2013 Mr. Malik Mb. No. [protected] from MD Service Centre arrived and completed his task by filling the gas. But with regret it is submitted that the fridge again stopped working on 18.5.20213. On 20.05.2013 the Dr. visited the Dealer Show room and apprised him the position of the Fridge and was informed that a defective fridge is delivered to him, which is not working despite rectifying the fault twice by the Videocon Technicians. Mr Chawla lost his cool and started abusing shamefully to the Dr. Y.C. Katyal with a irrelevant remark of purchasing Mr. Chawla for Rs. 7250. This is really a height of misbehavior with an educated, MBBS Doctor and shouted at him with dire consequences, in case the Doctor repeats his complaint. It was only when he consulted the undersigned was advised to call Police at 100 for filing a complaint against Chawla Electronics for misbehavior and using abusive language. At this stage he relented and asked the Dr. to bring the fridge for replacement. This complaint pertains to the harassment, mental agony caused to Dr. Y.C.Katyal even after spending huge amount for the purchase of a new Fridge for the benefit of the patients attending his Clinic. In the process the Dr. suffered a loss of Rs. 5000/- in keeping the Clinic closed and the charges incurred for to and fro the dealers shop. It is desired that a suitable action may be taken against the Dealer Mr. Chawla for misbehavior and using abusive language with an educated person like Dr. Y.C.Katyal. R K Nanda, President 'Sahyog' Varisht Nagrik Manch (Regd.), CC Block Shalimar Bagh, Delhi. 110088 and President Railway Pensioners Welfare Association(Regd.) New Delhi. 110018, Exec.Confederation of Senior Citizens Council of Delhi with 11 lakhs members, New Delhi. (Regd.)

I Mr Dalip Kumar had purchased 2split AC ,VSC - 7033B of 2tons on 1st august 2008 from Unique Air Conditioners quiet office no 13 sec- 35D Chd. After 3 years of purchase my compressor showed some problem. Mr.Rajesh [protected] changed it.Now it is showing same problem . After so many calls someone, from his office picks the phone & say "sir toh compressor lene gaye hain". He is not responding to my calls even. And still he didn't come & visited.

So I had to lodge a complaint in the service centre. Service Centre also transferred the case to him. And with wrong intentions he took the satisfactory code and send it to Videocon service centre .They closed the case. I had to lodge the complaint again. And again There also I didn't get good response.

Sir I have a boutique in sec 17 E on 1 st floor. I'm dealing with ladies wear &since 1 week I have no Ac working. I am a single working man in my family .Just because of it am suffering a lot. They are not responding properly. Its too hot and my work is getting affected.

So, Please do something im having big trouble

I buy videocon a30 smartphone
From Ahuja Electronics shop no. 2 mata rani road. LUDHIANA on 17 march 2013 mobile imei 1:[protected] imei 2: [protected] when I start using handset I found hanging problem in my handset I went to service center in ludhiana but no response from them then I checked ram of my handset its only 340mb(240 mb used&100 mb free) but company website show 512 mb ram then I checked other handset with 512 mb ram the ram shown is 470mb (240mb used&230 mb free) then I called videocon care but no response from them then I send mail to videocon care but no response from them also my mobile is defective it keep on hanging while gaming & using net so I want my money back I bought this handset for rs.6650 I want my money back from company

Hello, I am Muthu Raman, From Tirunelveli Town and my contact No Is: [protected].
I Just Buy one Videocon Mobile(V1635) 2 Weeks Before Through Suxus Mobiles, Tirunelveli-Town. That Mobile Shop is Newly opened and sell this Noted Mobile to me, of Exchange offer,
Actually, I exchange my old Mobile and buy this Non-Usable Mobile. They collected the amount of 1600/= and they said, my old mobile is exchanged as the price of 1200/= This way, above Mentioned V1635 Videocon Mobile is 2800/=. But,No usage covered for that price. Dual Sim! The company may know the Meaning of Dual Sim Phone, and the Benefits of Phone Memory? There is Nothing! No Features of Phone Memory, Like, Alternate Numbers, Birthday, Email Id. Company Number and other importance. Kindly check this and understand my complaint!

I suffering from this Purchase and want to change this mobile!

Any Solution made this problem from Videocon Mobile company side?

Eager of valuable solution,
Regards,
P.Muthu Raman, B.A.,CMLT.,
S/O.Sri.N.Pitchiah,
27, North Anavaratha Vinayagar Kovil Street,
Tirunelveli-Town.
Tirunelveli-627006.
Tamil Nadu.
Mobile No: [protected].

I bought a 80lt videocon marvel refrigerator, model no - VCL 093/2013 on 12/05/13 from goyal furniture& electronics, khadki, pune- 411003. The refrigerator is not working properly and its also damaged in interior compartment. So, kindly take action to replace it for a new refrigerator.

Purchase of Double Door Videocon Refrigerator dt. 01.11.2010 from NEXT RETAIL SHOP, Sigra, Varanasi. Within 01 year three times repaired by Videocon Service Center person. Defaster timer and Biometal change dtd. 11.04.11. Again complain dtd. 15.04.2011. So many parts change dtd. 25.04.2011 cost Rs. 2075/- + Rs. 300/- Service Charge taken by Service Center person. Again dtd. 29.04.2012 Refrigerator not working then complain to Service Center. Service Center person came and replaced again above materials and cost Rs. 1600/- taken.
Again and again dtd. 06.04.2013 complain to Videocon Service Center, person came and replace the same parts and taken Rs. 1500/-. After 20 days again Refrigerator not working in proper. Again complain lodge to Video Service Center Lucknow dtd. 30.04.2013 through Ph. no.[protected]. Complain no. is [protected] dtd. 30.04.2013.After complain, contact to Videocon Service Center person through Mobile No. [protected], [protected] (MD Service), [protected], [protected] and [protected] also same to SMS all in last 3 days to all the concern person. Nobody came to my home for repairing Refrigerator till date. Total Repairing cost Rs. 5100/- paid to Videocon Service Center. It means duplicate material replaced by Service Center. Double Door Refrigerator is not working properly through purchase date. In spite of regular complain to Videocon Service Center, no exchange the refrigerator by company.
So, I request that exchange my refrigerator and return my expend Rs. 5100/- for repairing.
Thanking you!!!

Regards,
Ramchandra Singh
Mob. No.:[protected], [protected]
House No.-Shiv-9/132-A-6-R, New Ashok Vihar Colony,
Suddhipur, Shivpur, Varansi-221003
E-Mail ID- singh.[protected]@gmail.com
************************************************************

Dear sir/ madam
I have purchased a videocon LCD ( 81 cm) on 23 april 2013.
Since that I have called the number given to me for installation, the service engg. did not came and after 4 times complains (complains no's are BLY [protected] ,BLY[protected] ,BLY [protected]) they make only telephonic communication and left..

This is the worst service i have ever had with any such big brands.How can you just ignore and don't respond at all.
This is a very bad experience and i will never go for any other Videocon product in future and also will spread the world not to procure any Videocon product.

veer pal
sirsa road puranpur(pilibhit)
mob-[protected]

Hello

My name is Arif khan, i am from Bilaspur Chhattisgarh. i have a videocon Spit AC. i have
logged a complaint on 09/04/2013. your technician reached at my home. he said ac compressor
not working properly and it has to be changed. my ac is under warranty period. your technician
said that he will change the compressor without cost because ac is under warranty period.
after that he told me compressor is not available and will be arrange soon, after that he will
change it.

but till now one month over no response from your customer care. i called your customer care
no.[protected] many many times. they assured me many times that my problem will resolve on
priority basis. but your assurance is totally fake. after one month compressor is not
available.

is this not a poor service, what do you think?

Now i decided to take an action against videocon because i fed up on this issue.

if my problem will not solve within 5 days, i will defiantly go to consumer court against
videocon

if you have any respect to your customers then you will resolve this issue if not you will
pass on this issue.
my complaint No:- Rai[protected]

i Harpreet Singh purchased a video-con mobile on 27-October-2012 from distributor wispier communication pvt ltd Address A-21 DDA flats new Ranjeet Nager New Delhi -11008,phone no-[protected] bill number-468,rupees-1750. it worked fine for a month.after words it had a battery problem.which was replaced,then after a few days it went for a software installation as its soft wares were corrupt. all of a sudden it stopped working and it did not work. i gave it to the service point, they send it to the company and said the ic has been damaged.They say that it is liquid damage ,but nothing like this happened,as it was handled by care. it went to service 4 times.the date and deli vary order number are as follows
[protected] del[protected]
[protected] del[protected]
[protected] del[protected]
[protected] del[protected]
At ast the company refused the set on[protected] and i got it back on[protected]. and they said liquid damage. but nothing like this took place. it did not work properly. i am attaching the scan of the bills
Last time they said that it will cost rs-1500.they troubled us a lot .

I have purchased a Videocon 1Ton 2Star Air Conditioner from their distributors viz. M/s. Vinay & Co., Ramamurthy Nagar, Bangalore-560 016 vide their Invoice No. 386 dated 26.4.2013 alongwith PROYET AC STABILIZER ECONOMY at a net price of Rs.21500/-. Unfortunately the remote what they have given alongwith the A C is not working at all. When I approached the distributor, they are taking very lightly with a response that the owner of Vinay & Co., Mr. Vinay is not in station and will be back after a couple of days only i.e. on 30th April. AC was installed by my electricians on 27th April 2013 itself but not being used as no remote is available. I have personally visited and handed over remote to the distributor of M/s Videocon. My simple suggestion is to immediately go to their Videocon principles and get a remote or take out from the new package available with them and supply to me.

One more complaint is that they have supplied an unknown brand Stabilizer i.e. PROYET AC STABILIZER. I requested any branded Stabiliser for which the Distributor demanded extra amount of Rs.1,125/- for V-Guard Stabiliser. Videocon, if they wanted to protect their name in the market, should supply only branded items alongwith their products. Hence, I wanted a branded STabiliser like V-Guard.

This Distributor viz. Vinay & Co., Ramamurthy Nagar, Bangalore is spoiling the name and fame of VIDEOCON by giving scant respect to the customers. I requested Videocon Bangalore Principles to immediately take action in supplying a remote of AC cited and also supply a branded STabliser without demanding extra money. I hope my complaint will receive attention of everybody on the subject and respond to my email ID: [protected]@gmail.com. Thank you.

I purchased Videocon Digi Nemo washing Machine in July 2011 with additional 2 years warranty.
Recently, the rinse stopped working. I registered a complaint with customer care on 15th April 2013.
The service guy came on 16th and said that there is problem with a spring and it is not in stock. He'll come and fix it once the spring is in stock.
After that I called the engineer 3 times, each time to know that the spring has not come yet.
I called the customer care again on 22nd April 2013 escalating the case. The customer care person said that the problem will be resolved in 24 hours.
I called the customer care again on 27th April.
Even after that,on 27th April 2013 the problem stays in pending status.

Respected Sir/Mam

respected sir/mam

I Dr Rahul Srivastava has got my complaint registered in vidoecon custumer care centre regarding the washing machine having complaint no. LUC[protected], but since then no action has been taken on my complaint. Every time when I call customer care they assure me that I will get a call within 2 hrs. but after 15 days those 2 hrs had never come. Sir i cant understand that which kind of service this company is giving to their customers. I think I had made a big mistake to purchase the videocon washing machine.


Regards
Dr Rahul Srivastava

I have purchased a videocon refrigerator model number VKL-204RB-RDK on[protected] from Kay Dee Autovisions Pvt. Ltd. Noida. The refrigerator is not working since 14th April, 2013. even after registering complaints in service centre again and again, company is not attending my complaint violating the 5 year warranty clause on Compressor by manufacturers. I request you to guide me how to register a complaint against the manufacturers for the negligence towards the service and inconvenience caused to the customer.