Videocon Industries Complaints & Reviews

RESPECTED SIR,

MY COMPLAINT IS REGARDING FRAUD SERVICES BY VIDEOCON MOBILE SERVICES..
I USE SIM OF VIDEOCON FROM SIX MONTHS APPROX..BUT THIS COMPANY I HAVE FOUND THAT STARTS SEVICES WITHOUT ASKING FROM US.!
AS MY EXAMPLE PERSONAL..YESTERDAY NIGHT I SLEPT & SWITCHED OFF MY CELL & WHEN I WAKE UP IN MORNING THERE WAS A MESSAGE AS "YOU HAVE BEEN CHARGED 38/- RS FOR CALLER TUNE ACTIVATING"
I HAVEN'T DIALED ANY REQUEST OR REPLIED TO THEIR ANY SMS THEN HOW CUM MY SERVICE GOT STARTED?
THIS HAS NOT HAPPENED TO ME ONLY WITH MY FRIENDS & FAMILY ONES ALSO..VIDEOCON IS PROVIDING LOW CALL RATES PLANS BUT AT THE SAME TIME CHEATING PEOPLE ALSO WITH SUCH FRAUD EFFORTS BY STARING OR IMPOSING UNACCEPTED SERVICE TO THE CUSTOMER OF VIDEOCON MOBILE SERVICES.

SO I WANT YOU TO TAKE STRICT ACTION AGAINST THIS COMPANY SERIVCES OR AS A SYSTEM ON WHOLE SO THAT IT CANNOT HARRASE CUSTOMERS IN FUTURE.!
WAITING FOR UR REPLY AT [protected]@yahoo.com
YOURS FAITHFULLY
RAJKUMAR G ROHRA (VADODARA)
KARELIBAUG

Am using an Videocon Mobile Network since the last one year. But from the Past Three months am getting an 15 to 20 Calls & Plenty of SMS's every day from the Network reagding their Promotional Offers/ Caller Tunes/ VAS.... It is so irritating... Even sometimes the calls is coming at late nights like 9.30 pm... If we tried to access their customer care.. we never get line.. at-least have to try 40-50 times then only it will get connected... So before one month Luckily i got their customer care line and i activated the "Do-Not-Disturb" service also. They said maximum of weeks time the service will get activated(!!) and you don't get any of these disturbances... After a weeks time it went bad to worse... The no.of call got increased and my pre-paid balance also getting deducted automatically and after a day or two am receiving a SMS that you activated this service/that service like that... As of now Rs. 150/- has been deducted from balance towards 5 Different services... Now am receiving 25 more sms's towards these services... From that day am trying to reach the Customer Care... After passing a through a Very looong computerized menu my will transferred to the executive and it will get disconnected immediately every time...

Its is a very pathetic cheating... and a serious crime we can say...... i assume there would be lot of persons loosing their money's every day on this cheating... these peoples are attracting the customers showing their low tariff rates and earning more than that with these kind of cheating....

I hope the necessary actions would be taken to stop them not doing these non-sense anymore...

Thanks

Ramesh Kumar
Tirupur.
[protected]

Dear All,

I have any time problem in my handset mobile phone like hanging and automatic switch of and on

Please shutout my problem my cell no. is +91-[protected].

Regards,
Suresh Kumar

Mine videocon no. [protected]. I used to do ISD calls frequently so i added the gulf rate cutter of rs 27. But the Gulf rate per min should come to rs 7 per min but they have deducted rs 12 per min.I keep on trying for customer care (198) but they cut the calls in between. No customer care center in trichy.

I want my money to be refunded. No one ready to hear our grievances,

company activated one hello tune on my number [protected] and then deduct balance from my account. when i m given complaint to their executive Mr rakesh then he told me they will give me balance but it was not happen. so i can say they are making full to their customer.
my name subhash savarkar
no. [protected]

Dear Sir,

I purchased videocon sim for internet use purpose. but i was unable to contact them on customer care & 198 compkaint no for three consecutive days . always number busy message show while calling on above number. If by chance call connected then again message shows all executives are busy and call get disconnected within a second.
If they are not able to provide customer support effectively then why such operator should permitted to do business in our country. Pls stop the other customers cheating by videocon.
Always unable to contact their customer care and 198 complaint number. pls stop their business in mumbai at-least.

I am Videocon mobile service Gsm prepaid Card user.my no is [protected]
In this company there is no customer care service for its users(consumers) because,
I am & many its consumers calls are not answered in helpline no 121 & 198 and no reply is given to its customers in Email,
and when i approached a local shop who recharge for its service accepted that "no service is there in this company''
and balance is deducted for Non demanded service

Any users or person facing same complain or somewhat like this,so Pls give suggestion

Sir/ Madam

Iam having vediocon prepaid sim no - [protected] for which Rs.395.00 has been recharged this month of dec'2011, From yesterday (26.12.2011) without any reason service provider has barred my incoming & out going calls, I have tried the customer care (198,121) "N" number of time but the reply is " The V-help customer executive is currently busy". Today morning(27.12.2011), I spoke to grievance cell ([protected]) two times but the customer executive says " system is slow we can't able to get the data of yours". I had written a mail to their customer service at [protected]@vediocon.com mentioning the above statement.They simply replied me that your address proof is negative. Since I have been using the sim past six months & above. Since i receive all official call to this number I am really got up set. If they would rejected my application before getting the sim card. It would be much better.Please help me in this regards.

Thanks & Regards

Gokulakrishnan

on 24/12/2011 I receive the message from V-Live at 11:30am saying "Thank You for subscribing for caller tune" and Rs.60/- was deducted from my account.My previous balance is Rs.72 But after this message my balance was Rs.12. However, I did NOT made any call nor sent any SMS to subscribe for caller tune. So, after receiving this message, I called 198 for complain about my wrong deduction. A Videocon customer care executive told me that you will get your refund amount within 48 hour but after 48 hour i try to call customer care No. but my call was not connected. I have not get any solution from Them. MY number is [protected]. I requested to you please refund my wrong deduction amount on my account.

FOR PAST MORE THAN 5 MONTH THE SERVICE DEPARTMENT AND ENGINEER HAD MADE 4 to 5 VISITS FROM VEDIOCON COMPANY ARE KILLING TIME TO SATISFY FOR KELVINATOR FRIDGE KCL303 MODEL WITH A WRONGFUL INTENSION AND LASTLY JUST FEW DAYS BACK SERVICE HEAD RAMAKANT ACCEPTED THAT THE FRIDGE WAS A FAILURE MODEL HENCE DECLARED OBSOLUTE AND NOW DEMANDING ME EXTRA AMOUNT FOR INFLATION EXCHANGE PRICE OF SAME CAPACITY FRIDGE PLS HELP US 27 LIC COLONY TARBAND SIKH VILLAGE SECBAD [protected] VIKAS NAHATA

I have a fully automatic washing machine from video con ,when i shifted my house i called up the video con customer care for a service to fix my machine and for a servicing as it was 4 years for the machine and had a small noise while running. my first complaint number was BAN [protected] they told me that Mr.MR kumar from R T nagar will come to do the servicing.he came with one more person to my house venkatesh [protected] ,who first told that some electronic item and charged Rs 2500 . then after the replacement they said its jammed and burnt centre part of the machine telling that its only way of removing and once they get the new part they repair it.till date they have never turned back and nobody has turned back.this happened on 21/10/2011.and today it is 23/12/2011 after this incident i have called the customer care not less then 10 times they gave me different complaint numbers BAN [protected] .but no one came .when ever i used to call this Mr venkatesh he never used to pick up my call.i request the video con washing machine customer care to bar the licence of such service stations then only they can keep their name i the market.a trusted customer getting cheated by the company service station it self is a shame on the company image and branding.i want the company to get my washing machine repaird or replaced for the pain i have taken for calling the company guys for service. the company can reach me for review @[protected]

I had purchased a videocon mobile set(V1602 model) --- the set was of poor quality and videocon given approval for replacement with a new one.

Big Bazar -Guwahat received the defective set with official documents from undersigned on 16.11.2011.

New hand set of videocon not available and when asked for similar telephone of Nokia make that is aslo not available. They are insisting on some otherr brand like Fly , Alcatel set or Touch screen set of higher value.

The case is pending as on date.

If any help can be extended from your end it will help .Could not find any site to lodge directly to Bigbazar.

Thanks

Avijit Sen Sarma[protected]

Sir/Madam
A Videocon Ctv 21"VBS21sbb-Cuk, SR NO. 429004 was purchased from SUPER TECH ELECTRONICS, Near S.B.I., Kalagarh Road, Dhampur, Phone - [protected] on dated[protected] whose invoice No. is 764 by Mr. Amir of SEOHARA whose mobile number is [protected].The TV is not working, it is dead. In this regard the cunsumer had complained four times at the custome care whose reference is .......... 1. No. BLY [protected], 2. No. BLY [protected], 3. No. BLY [protected] and 4. No. BLY [protected].
Till now the consumer do not have any response from the customer care service. In this regard no way is left except to move to the consumer court.
Through The Indian Consumer Complaints Forum, I would like to convey my message to the concerned authorities to see the matter positively.
I hope to solve my problem.
Thanks
Mairaj-ud-din
Contact No. [protected]
For Mr. Amir, Seohara

The authorised dealer refused to repair the brand new videocon v6200, which i bought through the newspaper advertisement,.. it didn't work ever,.....
always show the insert sim with vodafone and mtnl sim , but work fine with airtel and aircel,.. i went to authorised dealer claiming warranty he refused to repair under warranty showing a scratch sign on the body,.....and demanded for Rs. 800-1000 for non-warranty repair(replacing the sim tray as he told me),... i sent a mail regarding this to videocon support at @ ..... [protected]@udcl.in but no reply...... So, that's my case....

I HAVE PURCHASED A VIDEOCON MICROWAVE OVEN (MODEL 25CSSK) ON 29.12.10 FROM M/S GREAT EASTERN TRADING CO.(ADDRESS: 15, G.T.ROAD, KHADINAMORE, CHINSURAH, HOOGHLY-712101) VIDE CM NO - CC9155, VAT NO: [protected], CST NO.: [protected].

I AM REGRET TO SAY THAT MY ABOVE MENTIONED PURCHASED PRODUCT WAS NOT WORKING PROPERLY SINCE 20.09.11 & I MADE A COMPLAINT AT CUSTOMER CARE CENTRE OF VIDEOCON AT SERAMPORE(PH NO.: [protected]) ON 27.09.11. ON THE NEXT DAY ONE REPRESENTATIVE NAMED MR. ABHIJIT SWARNAKAR (PH NO.: [protected]) CAME & RECIEVED A PART OF MICROWAVE OVEN FOR REPAIRING 7 ASSURED ME THAT THE PARTS WILL BE REPLACED WITHIN 1 OR 2 WEEKS.

BUT UNFORTUNATELY FROM THEN NO FEEDBACK WAS RECIEVED FROM VIDEOCON CUSTOMER CARE CENTRE, SERAMPORE. AFTER SEVERAL QUERIES FROM MY END IT WAS SAID BY VIDEOCON REPRESENTATIVES THAT PARTS WAS NOT AVAILABLE & MY PRODUCT WILL BE REPLACED BY NEW ONE AS IT IS WITHIN WARRANTY PERIOD OF 1 YEAR. BUT I AM REGRET TO SAY THAT I HAVE NOT RECIEVED ANY FEEDBACK TILL DATE FROM VIDEOCON AUTHORITY. 2 & 1/2 MONTHS HAVE GONE FROM MY COMPLAIN DATE BUT ANY SOLUTION IS YET TO RECIEVE.

KINDLY LOOK INTO THIS MATTER ON URGENT BASIS.

BHANU DE BISWAS
PURASHREE, P.O. CHANDERNAGAR
DIST. HOOGHLY, 712136
PH NO.: [protected]/[protected]

We had purchase a videocon Washing machine from Videocon authorised dealer in 2006 and now its washer timer is not working. firstly we had registered complaint at district headquarter and one service man came to our home but didn't checked due to the unavailability of electricity and then did not respond to us and when we called after 15 days they said there is a big fault in the machine and cant repaired at home so bring the machine to service centre. And now our washing machine is at state headquarter service centre since September of this year and hadn't got any response from them. And whenever we call them to know they only said k it ll take two more days but there two days are not yet completing.....regarding this we had also complaint to the main service centre but all in vain.......
we are tired of all this now...........please help us out..........i shall be highly thankful to you...........

Sir i have purchased a Videocon mobile handset V1688 vide b.no. 18570 dated 04.09.2011. After some time my mobile had some techinical proble like no incoming , video problem etc. i visited videocon's service center named Accel Care Center where i discussed my problem to Mrs. Nisha and give my handset for warranty repair as it is in wtty. period, they gave me customer acknowledgement No. mho-vg[protected]dw and mho-vg[protected]dw dated 24.11.2011. after that day i have called Mrs. Nisha many time and the reply is always unsatisfactory and till date i have not received my handset back after repair. I am very upset and worried about my mobile phone as i am facing lots of problem without my handset. Please do the needful for solve my problem or tell me the process to take new hand set in place of my old hand set as if it is found un-repairable and under warranty.

Chandu Lal
[protected]

hello sir i want call details of last month of my videocon number [protected] ..... its a bit o[censored]rgent coz thrs a big personal problem .....plz help me and provide the details as soon as possible
my mail id is [protected]@rediffmail.com
plz help m in a big trouble
i want it for police report plz help and send the details as soon as possible

From: Videocon India Pvt Ltd <[protected]@vd.com>
To:
Sent: Saturday, 13 August 2011 8:59 PM
Subject: Your Resume Matches Our Requirement



ATTENTION.


REF: "Videocon India Pvt Ltd" DIRECT RECRUITMENT'S OFFER.

Your resume has been selected from india jobs seekers site for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing, Account/Finance, Technician and general service Departments. It is our pleasure to inform you that your resume was selected as one of the 62 candidates shortlisted for the interview. The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune Andhra Pradesh, Tamilnadu, West Bengal, Kerala and mumbai.

Your interview will be held at The Company Corporate office in New Delhi on 26th of August 2011 at 11.30am, you will be pleased to know that from the 62 candidates, selected 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview (Please be inform that ticket will not be provided for applicant within Delhi and NCR). The Company can offer you a salary with benefits for this post from 35, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits). The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.

=========================================
REQUIRED DOCUMENTS BY THE COMPANY HRD
=========================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
======================================

You are to make a cash security deposit of Rs.12, 500INR(Twelve thousand Five Hundred rupees) as an initial amount in favour of our company accountant name in charge to collecting payment. This is a refundable interview security deposit, 12,250/- ( Twelve thousand two Hundred and fifty rupees ) will be the refundable amount, while 250 rupees will be deducted as bank charges for funds deposit. The refundable interview security deposit of Rs. 12,500/- should be paid to the bank details given to you to our company accounting officer in charge. Account number will be provided to you upon your response to this mail.
NB: You are advice to reconfirm your full name, mailing address, age and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 23rd of August 2011. The earlier the deposit is made the better for us so that we can get the ticket booked on time for the people outside Delhi and NCR and as well send it along with the call letter to the applicants.

Regards,
Mr. Sandeep Kumar - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Videocon House,
G.K. Part – 1, Greater Kailash.
New Delhi.

I live in Chembur (West) Mumbai and am user of Videocon products since over 30 years. Of late there has been a visible deterioration in the quality of service provided by Videocon.

On 5 Dec 2011, I called Videocon service center Mumbai, to attend to complaint of my Videocon frost-free 280 Litre refrigerator, for water spillage inside the fridge.

(Complaint Number mum[protected] dated 5 Dec 2011.)

I was happy to get SMS promptly, stating that either Videocon engineer Vinod Kanaskar or Rafiq Sheikh would call on me to attend the complaint.

On 6 Dec 2011, Videocon technician visited my house. He worked as if he was doing a favour to me. Understanding well from my grey hair that I am a 68 years old man, he had no hesitation in ordering me to switch on the fan for him, take everything out of the fridge and give it to him empty. He even expected me to pass him tools as if I was his assistant. A poor show of poor training given by Videocon to their technicians who come in direct customer contact and crush image of your . This gentleman just would not do anything except showing off that he was very knowledgeable man.

After all the drama of inspection, he could not find the reason of water collection inside the fridge and said in a very irresponsible manner, "This is old, better change it to new one." Before I could ask if he was Vinod Kanaskar or Rafeeq Sheikh, he left without informing me and without taking any signatures on any paper.

I am really surprise what type of training you give to your staff who represent your company directly to the customer. I am writing this for the first time but this is not the first time with me. Every time your technicians behave in similar manner.

I would request you to have my refrigerator checked by a trained and well behaved technician.

Regards

V S Saxena <[protected]@hotmail.com>