| Address: Lucknow, Uttar Pradesh |
Videocon, a name not so before much time, Shahrukh khan in its AD boast with Titile An Indian MNC, and now io am victim of this so called Indian MNC. Plz dont be robbed by this company, all the product of this company are cheap chinese product with a changed tag name. I have bought 20" Videocon LCD TV in early 2007, which run smoothly untill the end of its expiry and after it began to act crazily, after few minutes of running the picture went of[censored]sually and one can only hear sound. i tried to contact customer care which was not easy to find that time, after the contact they give me number of service centre, where i took my TV. the told me that its Tuner card is not working and i have to par rupees 5000 for it, i had to agreed, after this it took nearly two month for them to arrange tuner card and after that pictures are back partially bt each and every functions associated with TV are working crazily and now i have not even a courage to take it back to service centre.
Hence my advice is folks never never and never go for this company, no matter how promising the ads and how cheap the products are, bue your accessories from the real MNC not the fake one, if you have your hard earned money.
Aug 14, 2020
Complaint marked as Resolved
Videocon AC — Very poor customer service
Hello,I purchased VIdeocon AC model no. VSR 5233 on March 04, 2009. From the very first day the installation was not proper and the flair nut was broken due to which the gas leaked completely. I raised a complaint in the customer care regarding the same for which the service person came to my residence after 10 days and that too after calling 5 times each day. Everyday I was told that today someone will be calling and will come to fix the issue but no one came inspite of my continuos follow-up. And after 5 days the AC was fixed, I am still observing no cooling even after seting the temperature at 16 C. I am now feelling cheated by the dealer from whom I purchased the AC. I should have gone for Bluestar/LG/Samsung regarding which I have heard that they provide service within 24 hrs.
Pls suggest what can I do here.
Thanks Again
Sandeep