Videocon Industries Complaints & Reviews

Vediocon split ac is not functioning with cooling effect. Very frequently the indoor unit getting off and on automatically for one hour from switch on. Only air is coming out with no cooling.

I informed the service centre more than 5 times. They are attending the phone and saying we will come. But so far nobody has come and attended the problem. This product was purchased in march 2009. Right from beginning it is functioning with the same problems. Despite my frequent complaints, No body has attended and is ready to attend the problem.

After sale service is very very poor. We are totally unhappy with this product and with this company.

Hence this complaint.

Kindly do the needful atleast from your end soon.

Yours,

N. Thangavel, No.1, first street, Balaji nagar, Jaycee flats, Nanaganallur, Chennai 600 061.
Phone:[protected], Mobile: [protected]

Sir,
This is to inform you that I purchased a Videocon Washing Machine (Model: Eco Wave VGS65GDZ) (Serial No.[protected] on 01/12/2008. It has been purchased from Trade Wings, Methodist Centre, Napier Town, Jabalpur.
It has a problem that some of its parts make noise while spinning of Wash Tub. Since then, I made complaints for 10 - 15 times. Earlier, complaints were made to Trade Wings only. Their mechanic greased & oiled the parts and it worked for about a month.
On next complaint, same thing was done. Then, the part was replaced in Aug'09 but it was also not effective. Now, he says that the part will make noise.
On 20/10/09, (No.JAB[protected]) I made complaint in Bhopal office. Their mechanic also could not catch the fault. Again I made complaint on 30/10/09, (No.JAB[protected]) but in vain. Sir, now I wish that you must look in this matter and give me relief from this problem.

I remain
Abha Agrawal
293, Sarafa Ward, Darhai Chowk, JBP

Washing Mashine — washing Machine servicing

Washing Mashine Servicing,
Address:
638/9, Top Floor,Zakir NagaR, Jamia Nagar,Okhla
New Delhi, New Delhi 110025
Mob:[protected]
Land Mark:Near Nagi Jwellar & Jama Masjid of Zakir Nagar

Videocon — Dealership given to a FRAUD Videocon Dealer

Hi,

this is to inform you guys from Videocon, that one of your Dealers(Vikrant Electronics, Gurgaon) is Fraud, i purchased a 29'CTV from this Dealer on 26th October'08, but he send an old dameged CTV in a broken Box, then after complaining for 3 Weeks, he changed my CTV agin with an Old scratched CTV and he send that TV in an AKAI BOX, it seems that you guys dont incvstigate before giving the Dealership.This Dealer is not responding now to my Calls and even not returning my Money back.Please help me...

[protected],[protected]

Videocon — Worst service & no replacement even if under warranty from last 6 months

I had purchased videcon split A/C from NEXT on 30 may 2008. Right from starting it was having problem of cooling...when complained it was found gas leackage problem, after 2 months same complain was repeated and we were told that gas is low...the will fill it...gas was filled by service provider named safi.
Then too the problem was not solved . Right from Nov 2008 we had made complaint but till yet A/c is not working . After going too many times on shop the dealer sended another represenative for service..he told the gas in low and compresor had an oil leackage due to which circit of air flow in jam. For this you have to pay rs.1400 even thought it was in warranty period. when i refused Next said to contach us the service provider of city i.e.renuka refregiration - jalgaon . When his representative visited he concluded that 1.A/c wiring is worngly insatlled
2.Fitting not at all done properly
3.Compressor is faulty and not working
4.Copressor over filled
5.No wholes refileed by POP where A/c installed
He promised to repair it very soon and change teh compressor, but till date it has not been done.
This is the worst service I have ever seened in my life.
I want to make a case on company for it
Plz contact me on:-
Harnish J Gala
368, shivaji Nagar
Jalgaon - M.s.
425001

Product code no.;-AC VSC7033
Seller :- Next Retail India Ltd-Jalgaon
Invoice No.22130/1/223

Worst customer service - purely harrassment

We are totally frustrated with Videocon worst customer service, which we have been never

seen in my whole life this kind of responsibilities and irregularities.

I have taken Videocon AC 1.5 years back, now I am facing some problem in my AC. The

electronic panel and remote is not working of my AC. I have launched the complain

regarding this on 12.04.2009 and a person has been come to me from M/s On Spot Air

Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045

and checked it out and take out my AC for repairing. After 2 days he has taken back my

AC and I had paid 700/- repairing charge and received bill against it.

Then he said that your AC is repaired and if in future I got any problem with this AC

Panel, our service centre will take care of it under 6 month warranty of panel

repairing.

After 40 days, again my AC has same Panel problem while during this period I have rarely

used my AC, b’coz I was out of town. Again I launched complain against my problem in

your customer care and again your person has been come to me. And he behaved very rudely

with us. He said that there is no warranty and you have to pay 1150 + 1600 /- for

repairing your AC.

I have shown my last bill to him and said that I have already repair it 40 days before

then he said that only one month warranty has been provided by the company. He has

contradiction in his last statement.

He behaved very rudely and misbehaved with us. I have his contact no:- [protected] (M/s

On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:- 0120-

2702859, 2706045).

Even the behavioural practice of the service engineer is unacceptable. Can you believe

that even a reputed brand like vediocon can harass the customer to this extent.

Again 4 days before I launched same complain regarding my issue and again same person

has been called me up for visit to me home for check my problem, again he misbehaved and

said if you pay 1150 + 1600 /- then I would be come to your home otherwise you are

wasting my time. I was totally shocked to see your service and response of your service

person. It’s really worst. So, we don’t have any option rather go to Consumer Court. I

am still suffering since last 10 days.

We hope that this mail is taken in the right spirit & arrangements are made for the

replacement of the Panel unit of my Videocon AC, failing which we do not have any other

option barring legal recourse.

Hi Anand,

I agree with you. Videocon customer support is the worst I have ever seen. I have also faced such kind of situation with them. I called their customer support till 5 days but no action had been taken on. They keep saying that our executive will visit to your place, we have put your complaint on urgency bla...bla...bla but nobody came. On the 6th day when they came they just opened up the ac and compressor cover and said that the ac is 4 years old and it has a very bad situation you should give it away and took visit charge from us. I mean we also know our ac has some problem and it needs repairing then instead of telling us the solution they said those words and when we asked them why are you taking visit charge you didn't even checked anything they misbehaved with us and finally we had to give them money.

Is this what they supposed to do? Believe me I am not going to purchase any product from Videocon and not even going to suggest anyone. If this is the situation I am sure Videocon is not going to survive for long time.

By the way did u get any help from consumer court or you are still hoping some videocon people to come and help???

Purely agreed. Videocon ACs and refrigerators are products not to be bought. I have a 7 year old AC. Last year the panel and remote both stopped working. Despite so many complaints they were never replaced or repaired.

Fridge's gas was over and the service was done. Again withing 3 months, same problem came and had to get repaired by private vendor.

I am now thinking to sell that AC and fridge both and buy LG products.

Last summer was worst because of videocon. Thankfully I have another AC of LG in my 2nd room and so entire family was left with one room virtually.

Videocon — videocon service and quality worse

I HAVE PURCHASED A 21 INCH VIDEOCON TV MODEL-CTVVAF21ESV-CFG FROM SARAVANA STORES, TAMBARAM ON 19/07/2009.15 DAYS BACK IT WAS NOT WORKING AND MY FATHER GAVE COMPLAINT TO YOUR SERVICE CENTER(CHE[protected]).THERE WAS NO RESPONSE AND WE AGAIN GAVE A COMPLAINT ON 10/12/2009 (CHE[protected]).TILL NOW NO RESPONSE.THIS IS VERY WORST SERVICE.I REGRET BUYING A VIDEOCON PRODUCT WHOSE QUALITY AND SERVICE ARE SUCH POORER.TAKE IMMEDIATE STEPS TO REPLACE ME A NEW TV IN GOOD CONDITION.

hi dear mere pass bhi yahi mashin hai, usk electronic part me koi problem hai jis se mashin chalu hoti hai lakin 11 minut me error e9 show karta hai. ager is ka koi bhi parts chahiye to mujhe contact kare .
[protected]@rediffmail.com

Videcon — Replacement of Refrigerator

Dear Team,

I purchased a Videcon Refrigerator Model-5180 Serial no-1222 from IMP electronics, Vakola, Santacruz East Mumabi on 05/07/2008.

after 5 days it was not cooling, I immediately approached IMP electronics shop, They registered a complaint and intimated to Videcon company, Techinican came after 2 days & explained since Gas circulation was not going on, so he brought some machines and got regrigerator repaired on next day it self,

Again after 40 days on 22/08/2008. it was not cooling-i again approached IMP electronics on 22/08/20008. They intimated Videcon company on the same day, i approcahed the comany on 24/08/2008 regarding the replacement of Refrigerator,
They said -Process has been intiated for replacement of Refrigerator, but they need Receipt from my side, They provided me a number to fax the receipt copy, But i tried 3 times to fax it, but thier Fax machine was not working

I have been trying to Contact the comany officals but now they were not picking up my phone, i have been trying to contach Mr. Shekhar/Satish in Mumbai region, they were not responding,

My refrigerator has not been working for last 5 days, what should i do?

Within 45 days it was not cooling, i have been using Videcon products for so many years, I am really satisfied with Videcon company, But this time i am really fed up

I do not know why they were not responding, I have to escalate this matter to top officals.pLz advise

Regards
Ashish Kumar
Vakola
Mumbai
[protected]
m-[protected]

Videocon Refrigerator — Complaints are not being attended

We have purchased the Videocon Refrigerator 10 Sep 2009 from Maa Saptashrungi Electronics Kalya East.

After 6 months refrigerator started giving cooling problem, cooling was not proper
When complained at the videocon service center on 6th June 2009, We received the Complaint No. THA[protected], Next day their representative has visited our place n said he will send the technician to repair the fridge.
Technician has visited our place in 2 days and started the repair work, however after he finished the work, He said start the refrigerator n tell me after one hour if it is cooling properly now but Refrigerator has completely stopped cooling, (No cooling at all), We called up technician but he said he closed the case as OK, n said he will come n visit again to check wats the problem, but he dint.

We launched a new complaint again with the videocon service center on 17 June 2009, Complaint No. THA[protected] & their representative Tushar has visited our place on 18 June 2009, however due to death in our relative, nobody was at home and representative has dropped the card to call & give an appointment.
When we called up the videocon center in evening, Phone officer said he is sending the reminder to the Mr Tushar to visit the place tomorrow on 19 June, but nobody has turned up till 22 June.

When we checked up with call center again, phone officer said the complaint is being cancelled and has to request for new complaint

We had to launch a new complaint again on 22 June 2009, Complaint No is THA[protected]

Videocon — no cooling properly near 2 month back

We have purchased the Videocon Refrigerator nearly 8months back, from Tirumala appliers in Palakonda village in Srikakulam Dist, AndhraPradesh. But it is not working properly in recently 2 month back. I alredy complaint to ur call center toll free number. they give one number, one person came and test the refrigerator, but he was not found the probelwm he simply said tho there is no problem in this . But refrigerator is not cooling properly.
so please suggest to me how to approach that ur authority


Thanking u sir

vediocon service centre

Sir

I had made complaints for my washing machine on following days but till date i had not get any response from your side.

date comp no

19/06/2009 del[protected]

27/06/2009 del[protected]

02/07/2009 del[protected]

04/07/2009 del[protected]

10/07/2009 del[protected]

18/07/2009 del[protected]

Till date my complaint is not attended, today I had a telephone conversation with Mr. Amit and he assures me that my complaints will be attended on monday 20/07/2009.

It is a case of lack of service. I had avalid AMC from vediocon.

If my complaint is not attended within 2 days I will file the case in consumer court for not providing the services and mentally harasment .



Anil Sharma

c-421 SARASWATI VIHAR

DELHI-110034

TEL:-[protected]

To,
The Service Head.
Videocon Refrigerater Division

Sir, I had sending complet 22.04.2009 for my refrigerator and my
refrigerater was ok on 02.05.2009.And Return Complent sending on
23.07.2009. So my complent has not been repair i contact to Mr.Deepak
Mob no [protected] and Mr.Shishir Mob no [protected]. They are not responsing to me. So When my refrigerater will be repaire in how many
days.

Thanks
Satish Gupta
[protected]

TO,
M/S TECHCARE INDIA PVT. LTD;
AURANGABAD.


I HAD PURCHASED ONE ELECTROLUX DOUBLE DOOR FREEZ 275 LIT;MODEL PREMIUM SER. NO.9250247
FROM M/S HARISH ELECTRONICS;AMRAVATI, M.S.RIGHT FROM PURCHASE IF THE SAID FREEZ THERE WAS
PROBLEM OF PERISHING OF VEGETABLES IN BOTTOM SHELF OF THE FREEZ.
NOW IN THE MONTH OF JUNE 2009 I FOUND THAT THERE WAS CRACK & HOLE IN THE UPPER PORTION OF
FREEZ[FREEZER].THE MATTER WAS IMMEDIATELY REPORTED TO THE COMPLAINT DIVISION OF YOUR COMPANY
VIDE COMPLAINT NO.NAG[protected] DT. 8/6/2009.THE SAID COMPLAINT WAS ATTENDED BY YOUR LOCAL
AMRAVATI SERVICING CENTRE ONLY AFTER 4-5 DAYS. ONE OF YOUR MECHENIC MR. M. SAHEZAD REPLACED THE
"TIMER' OF THE FREEZ, AND SAID THAT THE CRACKED PART OF THE FREEZ IS BEING REPLACED & SAID PART
IS BEING CALLED BY THEM FROM COMPANY AS LOCALLY IT IS NOT AVAILABLE. I HAD PUT MY REMARKS ON
YOUR COMPANY'S JOB SHEET THAT FREEZ IS NOT REPAIRED.
TO MY SURPRIZE I OBSERVED THAT AFTER CHANGING THE "TIMER" THE FREEZ DEVELOPED ANOTHER PROBLEM OF
NOT TRIPPING OFF. THE COMPRESSOR OF THE FREEZ REMAINS ON FOR CONTINUOUSLY 4-5 HOURS WITHOUT BREAK OFF.
THE MATTER WAS AGAIN REPORTED TO COMPLAINT DIVISION OF YOUR COMPANY VIDE COMPLAINT NOS. NAG [protected] &
NAG [protected].
BUT TO MY SURPRISE I NOTED THAT THE FIRST COMPLAINT GIVEN BY ME WAS DELETED WITH REMAKRS THAT THE COMPLAINT
IS COMPLETLY SOLVED.AND EVEN NOBODY TURNED UP FOR REPAIRS & NO COGNIZANCE OF THE ABOVE COMPLAINTS WERE TAKEN
ON REPEATED REQUESTS TO LOCAL SERVICING CENTRE THEY ONLY ASSURED THAT THEY ARE SENDING THE MECHENIC BUT
NOBODY TURNED UP.
I HAD ALSO REPORTED THIS MATTER TO SHRI PIMPALKARJI ABOUT 10-12 DAYS BACK WHO HAD IMMEDIATELY ASKED
MR. DIPAKJI THE LOCAL INCHARGE OF YOUR SERVICING CENTRE TO LOOK THE COMPLAINT.THEN ONLY AFTER MR. DIPAK & ANOTHER
MECHENIC MR. SHETTE ATTENDED. THEY ONLY PASTED THE SILVER FOIL ON THE CRCAKED PART OF THE FREEZ WHICH THEY
THEMSELVES SAID AS TEMPERORY WORK. BUT THERE WAS NO IMPROVEMENT AT ALL. THIS FACT WAS ALSO BROUGHT TO THE
NOTICE OF MR. DIPAKJI.INSTEAD OF SOLVING PROBLEM THE PROBLEM WAS AGREVATED WITH NOT TRIPPING OF COMPRESSOR.
MR. DIPAKJI ONLY ASSURED THAT HE IS SENDING THE MECHENIC BUT AGAIN 8-10 DAYS HAVE PASSED & NOBODY IS ATTENDING THE
COMPLAINT.
IT APPEARS THAT I HAVE MADE GREAT MISKTAKE IN PURCHASING PRODUCT OF YOUR COMPANY AS THE CUSTOMER IS
BEING TAKEN FOR GRANTED FOR 2 MONTHS & THERE IS NO SOLUTION TO MY PROBLEM. I HAD NOT EXPECTED THIS TYPE OF
TREATMENT FROM A REPUTED COMPANY LIKE YOURS. I STILL HOPE THAT ON RECEIPT OF THIS COMPLAINT YOU WILL ATLEAST
TAKE STEPS TO SET RIGHT THE DEFECT.
ANTICIPATING POSITIVE ACTION


THANKING YOU,


NITIN R.MEHTA
DATE 31/7/2009



FROM: NITIN R. MEHTA
NEAR NEMANI INN;
SHRIKRISHNAPETH;
AMRAVATI.M.S. 444601

MOBILE NO. [protected].

Refrigerator — cooling system is not proper

I purchased a refrigerator 3-4 months back. Cooling system of the same is not proper. Once your representative have vigited my house for the same problem but all in vain. Problem is still there. Please do needfull.

Refrigerator — not attending properly

My refrigerator was out of order and mechanic attened on 22nd January and repaired and charged Rs 900/- andstopped working from 27 th onwards, I have complained on 30 th of January, My complaint No. 295135, So far nobody turned up to rectify the defect..

for the refrigerator I have takenAMC in 20,07 for two yeas i.e., 2007 and 2008 . But after one year one Mr singh approached me and took AMC for three years by mistake.. My AMC is valid upto january 2011, Since I have misplaced papers, I have paid Rs 900/- towards repair. Please verify the record and extend the AMC upto 2011 and return Rs 900/- paid.
thanking you

K H Babu

my complaint no is-VAR[protected].Till now complaints are not being attended.no service man is come for repairing till now.


Dear Sir,

I have purchased Videocon Refrigerator (Model No. VCP-193-Steel & Serial No. 00256 from Kanpur on dated 15/05/2009.
Dealer Name Electronic Point from where i have purchased.
Now i am facing problem in that refrigerator Cooling System.It is not Cooling Properly.
Pls send your serviceman ASAP.
Other wise suggest me the appropriate solution/ suggest the contact no. by whom i can further contact.

My Address
C/o- Prem Prakash Singh
K-67/66, Bharat Milap Colony,
Nati Imli, Near Ram Katora Road,
Varanasi,
Mo. No.-[protected]
[protected]


Regards,
Ajit kumar Tripathy
Officer-Regional Business Devlopment
TCI-Freight, VNRO
(A Division of Transport Corporation Of India Ltd.)
[protected]

its my suggestion to think a lot before buying vdocon ac

My videocon tv 51cm model no 5120rf problam is all haff sareen pawor sapplay is haff watts
plz repaly my email

i have 26' videocon bazooka tv, its not working since last week.plz help me out for this and get me the contact through the service centre in nagpur.my contact no. s [protected]

dear sir iam complant to me my tv is eht is not working in 29 in ch tv last three month, are last 3&4 complant no respond to sir its very poor service to videcon tv and company plz my amount is rifind to me .thanks h.s.verma f12
rudrapur .
gearin park
[protected]

sir, my vediocon colure TV is on but figure is not display.Please help me show solution with a digram.

Videocon Washing Machine. — Washing machine not working.

I am using Videocon Semi-automatic washine machine. It's model no.-6802. It's problem is washing tub water enters into spinning tub & spinning tub cover broken.

Videocon Washing Machine — Its not working

I have been complanting this issue since one week,every time i am getting response like technican will come to you with in 24 hours,but sofar i have raised 4 time complaint regarding this particular issue,but i got a call from ur techincan only one time that too he was asking my full adress only.and he said ok sir i will com to you.from that day to till today in the moring by 10.00 am i have raised thrice complaint regarding this issue.i am confused weather in such a big company there
is not good customer service.i would not like to step in any videocon outlet from now
because the quality service i got from you its rediculas.pls kindly look into this matter

Thanks & Regards
Imran.
[protected].
Hyderabad

machine was dead its not working condition

please arrange machnic

madan mohan

Videocon Washing Machine — Not working

I given complaint that my washing machine is not working, complaint no ban[protected] on 13th august 2010 today is 21st august 2010, many times I called customer care but no use.
Sai Kumar.
[protected]

Videocon Washing Machine — NON WORKING OF WASHING MACHINE

I HAVE PURCHASED VIDEOCON MAKE FULLY AUTOMATIC WASHING MACHINE IN JANUARY 2010 FROM BIG BAZZAR.THIS WASHING MACHINE STOPS FUNCTIONING FROM 17.08.2010. I HAVE LODGED COMPLAINT WITH M/s.VIDEOCON U/NO.VHA [protected] dated 17.08.2010. AFTER ONE WEEK TECHNICIAN VISITED AND TOLD THAT MOTOR BURNT.THERE AFTER NO ONE HAS CONTACTED AND NO FEEDBACK FROM M/s.VIDEOCON, COMPLAINT IS STILL PENDING. SAME COMPLAINT WAS REGISTERED ON SERVICE FEEDBACK OF M/s.VIDEOCON ON 24.08.2010 AND 28.08.2010.
MY DETAILS ARE AS FOLLOWS:

Name : NAGESH MAHAJAN
email : [protected]@yahoo.co.in
phone : [protected]

Videocon/Washing machine — NON WORKING

VIDEOCON WM FULLY AUTOMATIC 6.5KG VDM65JRD-TC HAD BEEN PURCHASED FROM ADISHWAR INDIA LTD BANGALORE ON 28.11.2009 BILL NO[protected].
Customer Name-S.RAGHUNATH
Address - flat no 403 amma nana apartment
New bank colony near reliance fresh
Konanakunte,Bangalore-560062
Mobile No-[protected]

I have raised a complaint of non working of mechine on 19th March'11 through your customer care centre.
Complaint No-BAN[protected],till the date nobody has responded.
The complaint has been allotted to G.X System Bangalore your authorised service centre at Bangalore.
Today I called the said service centre but nobody has responded.
Please do the needful.

Regards,
S.Raghunath

Videocon Washing Machine — not working

I have purchased videocon washing machine model 6800 ( Semi). When my family went abroad the machine was not used. When they return they found the machines electrical wires damaged.

We have made complaint several times to our purchasing dealers, there is no action.

I hope you may action and repair the items immediately.
Contact person : Mrs. Najma Thalif [protected] or Mr. ashiq Ali [protected]

pls attend the complaint

Videocon — videocon machine not working

hello sir

i buy videocone washing machine from next reatil shop ( address:- sec 32a , chandigarh road. LUDHIANA) dated : 6 jan 2011, bill no.100314. amount 8300/-
HERE IS LINK OF THE BILL
http://i51.tinypic.com/24mcmyr.jpg

i had compalint so many time to the customer care that the wash tub not working. it stop after 20-30 mins of machine start.
my mom whole day waste in washing cloth
here below is my compalint no. which i sumbit to vidoecone.
i ask local ludhiana head person mr. DEEPAK to change the machine with new machine because same problem happen and they r not able to solve this problem.
but he told me that it is not possible.
to complete one complaint they need mins 10 days . 10 days my mom wash cloth with their hands and soo much trouble for my mom. they r old women and videocone is not soloving our problem



these are the complaint no.

LUD[protected] /11/6/2011
LUD[protected]
LUD[protected]
LUD[protected]
LUD[protected]
LUD[protected]

my register mobile no with company is [protected]

my name is Deepak
plz take neccessary action to solve my problem

still this machin is underwarranty they r repairing it for free
but after warranly finish they will ruin us
plz let the company to change our machine and gave us new machine
mr. deepak of ludhiana head office is not listen any thing. he said direct he will not gave new machine in the change of this machine. and he is also not able to repair this machine.


thanks

Deepak Kumar ( my name is also deepak)
H.M. 330, Jamalpur colony
ludhiana-141010
[protected]

Videocon Washing Machine — NOT WORKING

MY VIDEOCON WASHING MACHINE IS NOT WORKING DONOT ON POWER. PLESE SERVICED IT OR GIVE ME KOTTAYAM SERVICE CENTER NUMBER AND ADDRESES..

PRADEEP KUMAR
KOTTAYAM 686030
MOB-[protected].

VIDEOCON AC VWM-2644 — SERVICE

I have purchased one window ac model no VWM-2644(.75 T) FROM NEXT RETAIL SHOP Jail road new Delhi on 26thJuly.The AC was installed by the next mechanic and was told that this ac is defective and its panel is not working. We will ask the company to replace it as early as possible I also register a complaint and a mechanic from your company came and told me this panel will be replaced within two days . But today is 7th August 7, 2008 nobody came and even they have no courtesy to inform me. I have already send 3 reminders but of no use. My complaint no is 5A[protected]

Dr V Dhir

Nightingale apt g-6

Vikas Puri

New Delhi-110018

Mobile-[protected]

the service of videocon is and below then 3rd class I m crying after purchasing this brand this brand is ****** brand I am preparing for consumer court against this company and want every dissetisfied customer to support me.

Dera sir

i have posted a complaint to sevice before a months ago, last week only
they have found the problem in compressor and long struggle they have
changed the compressor, but it was working fine for just 3 days, now it is not cooling and
some humming noise is coming which was not heard before, so please accept this complaint
and do the needful.
thanking you


Regard
satish gupta
[protected]

COMPRESSER PROBLEM.KINDLY SEND SERVICE ENGINEER

md quasim alam
saharsa basti
aman chowk ward no-38
saharsa
ph;- [protected]


dear sir
i have purched one vidieocon refgerotors double door
so please see in this case & solf this matter .
probelms;- not cooling&campressors probellms
warranty;- under warranty

WE ARE TRIED OF VIDEOCON FRIG.IT IS VERY DULL PIECE.WE WANT REPLACEMENT.WE MADE MANY COMPLIANTS TO SERVICE HAEAD MR, SANJAY.BUT IS NOT MEANINGLESS, SINCE LAST 6 MONTHS WE SUFFER.

videocon refrigerators — Worst experience with Videocon appliances

Worst experience with Videocon applicances

I am Amit Shanbaug, a consumer of your Videocon double door refrigerater. My experience with both the appliances as well as the after service has left a bad taste.

We purchased the appliance on 28th of March 2008 from the NEXT retail showroom at Sion. My problems started the day we purchased it. The service centre took more than a month to get the product installed. It was lying at my house in the box pack for that period. Every time we would call, the rep would inform us that the engineer would come to our house the very next day. Finally, it was only installed, when we personally went to the showroom and demanded our money back.

According to the warranty card the product has a six year warrenty period on compressor and 12 months on the refrigerator. On 16th June 2009, that is nearly 14 months of buying it, the product started giving us problems and stopped working. We called the service centre ( Reference no: MUM[protected]) and the representative came to our place on the 23rd of June, we were informed that the compresser needs repairs for the cooling to take place. We were told by the representative that it would cost us Rs 1400/- for the repairs. When we asked the representative if it is not covered by the warrenty period, we were informed that the cost is towards towing the product to the service station and filling gas. He told me that the repairs would be free, but i would have to pay the money for the gas charges.

They took in near 26 days to repair the product and on delivery i found out that the light bulb inside the refrigerator was not working. I refused to pay the balance repair amount and so the next day a representative was send again to collect the money and repair the bulb. I was also told that though not mentioned, the compressor would have a six month garauntee and if anything goes wrong, it would be repaired free of cost.

The product stopped working in less than 2 months. I registered a complaint ( Reference: MUM[protected]) with the service centre. The engineer who attended it insists that we pay Rs 550 again as there is some problem with the cooling. I fail to understand that when it is under warrenty, why is the company charging. It would have been better if i had got in a cheap refrigerator from the flea market if i knew i would have so much problem with the branded one. At least the repair charges would have been justified then.

Amit Shanbaug
amit.[protected]@gmail.com
[protected]

Dear Sir,
I am vijay jain we have given the compaint few days back my compaint no is HYD[protected] We have taken the washing machine from DIGNITY ENTERPRISES, R.P . ROAD, SECUNDRABAD on 29.01.2007 bill no :006892 Videocon washing machine model5500 as we have spoken at this number for rectifing the problem of the machine which they are telling that the macanignizem have to change the cost is of rs 3800=00 phone no: [protected], [protected], [protected], [protected], [protected]
the machine cost is rs 9300=00 { Inclusive of 12.5% vat tax }
Just we want to know that if the company is manufacuring this type of the machine which will work for 2.5 years to 3 years and giving the warranty for 2 years what we can expect the performance from videocon industries ltd, and not geeting any type of responce from them as have talk to the person at they said that we will do somethink but afterwards they said sorry we cant do anythink you should pay for that. I AM NOT HAPPY WITH THE ANSWER
So we are mailling you If we will not get anytype of answer from yours side then at the top we will write the letter and inform that please send the message to all of the person not to use the videocon washing machine.

If we are paying 9300=00 and getting this type of trouble then we are not happy with this brand,
As in the market we have listen that videocon products is ok but the service and profomance is not good in the market, the person in the market is telling to take LG, WHIRLPHOOL, IFB, SAMSUNG, GORREJ, ETC... ARE MORE better than Videocon,
Awaiting for yours earliest reply,
Thanking You,
VIJAY BANTHIA CONTACH NO: 0-[protected]

Dear Customer care

We very sorry to bring your your notice that we have purchased videocon washing mc from Jain Electronics Bina ProjectSonbhadra UP and the same creating too much problem now.As we have blind faith on Vediocon products and without hesitation we used to buy but due to this we think that it will lead to short fall to your credit in market.

We not usde to get service centre no. and no address.

The problem this m/c, getting issues like drain leakage and spining tub in not working.. M/c stopped suddenly..

We try to reach your service team many times but did no one has visited from last one and half year and the dealer used to say that we had broken the tie up from vediocon and not selling any product now.The dealer behaving so rudely that it likes we forced to buy from him only or no oher can avail the ssales & ervices of Vediocon.Kindly request to keep tie with good dealers who can help customers to resolve issues instead of creating issues.

Today my washing machine is creating much problem also we not able to take to this any local repair shop as we have only trust on Vediocon Service centre.

If your service team is not able to provide the permanent solutions Kindly request you to just say that we can do nothing or we cannot provide service in that area,

Seeking for your favourable response.


Regards

Santosh Mishra
Qtr No -B-224,
Bina Project
Sonbhadra UP
Pin-231220
Mo [protected]/90