Videocon Industries
Videocon Industries Ltd.
Customer satisfaction rating: 47%
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4521
COMPLAINTS
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Videocon Industries Customer Care

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

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Toll-free:
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239

Phone:
Phone:
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162

Additional info

Corporate Office

Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001



Corporate Office (Marketing, Service & Support)

296, Udyog Vihar Phase-II, Gurgaon, Haryana


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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47%
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4521
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0
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2081
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Videocon Industries Complaints & Reviews

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I purchased a videocon Refrigerator model DX 275 from spancer, secunderabad, on[protected], and it is not working properly...
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I had porches videocon window ac va 1022 on 5/03/08 at coolcorner 83 nagar nigamroad indore some days ago these ac deteriorated...
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[Resolved]

25/7/2008 till date i have not received any reply from them even my complaint which was sent by post returned back which was sent at the address given below and letter attached


Date 11/09/2007



VIDEOCON INTERNATIONAL LIMITED
14 KM STONE, AURANGABAD PAITHAN ROAD,
CHITEGAON, DISTRICT AURANGABAD-431105
MAHARASHTRA.
E-Mail: [protected]@videoconmail.com

REG: COMPLAINT OF SPLIT AIR CONDITIONER 1.6 TON MODEL NO 1800
SPCI SR.NO. AIE [protected] UIE [protected]

Reg above I may inform you that I bought Split AC with Stablizer stamped Videocon from M/s Subhash Chand Ashok Kumar, Rai Market, Ambala Cantt in JULY 2005 for my wife’s Boutique vide Bill No 10419 Dt. 10/07/2005
After two month it started giving trouble I approached M/s Subhash Chand Ashok Kumar as per detail given below:-

1. In September 2005 when I made 1st complaint that the AC stopped working after 1 or two hours he said stablizer was not working properly and during even guarantee Period the dealer again charged Rs. 650/- and replaced it.
2. In July 2006 again it stopped working we approached the dealer again, who informed that Guarantee period is going to be expire after 1 month we con’t do anything after several telephonic and verbal complaints he said our Videocon engineer Mr Malkit will come and see the problem. Then Engineer checked AC and said due to shortage of Gas approximate 200 gm it is giving trouble and they got it repaired from Mr Suman a private repairer but the problem remained same (stops working after 1 or 2 hours). Then I directly approached Engineer he said there is some leakage in the Wall Unit, then he removed it in the knowledge of Dealer and got it repaired again but the problem remained same ( while fitting the repairer broke the outside body of Wall Unit.). Thereafter I approached Dealer several times but his behavior was very rude.
3. Now this year I got it cheked from other repairer he said its compressor is
Defective that is why it trips after 1 or 2 hours.

This experience with your dealer has left a very bad taste with us. This has resulted in a lot of mental agony and harassment to me and my family. This kind of deficiency in service from your dealer, only tarnishes the image of your company adversely.

Therefore, it is requested that your intervene in the matter parsonally to address my grievances and the loss suffered by me by getting the AC replaced with a new one. If early redressal of my complaint does not come forth, I will have no other option but to approach the appropriate forum including Consumer Court.



RAJWANT SINGH
27-B, RAJA PARK,
AMBALA CANTT
PH. NO[protected]
[protected]


C.C. MR SUBASH CHAND ASHOK KUMAR, 21-22, RAI MARKET
AMBALA CANTT (HARYANA) PH.NO[protected]
Aug 14, 2020
Complaint marked as Resolved 
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    Sir,

    I have bought this Videocon SS 1500W on 29th June 08. From the 1st day the colours of the TV are not...
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    LCD TV PURCHASED WITHIN WARRANTY HAS BEEN CONTINOUSLY GIVING PROBLEMS. LAST MONTH POWER SUPPLY WAS REPLACED AFTER LOT OF FOLLOW...
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    [Resolved]

    I have purchased a videocone window AC, Model No:VWS-52226
    on 01.06.2008. But just after one month it is malfunctioning. Burning smell coming out from the AC and Blower is not working. now I am thinking that I have done a mistake by purchasing this brand. It is more painful for not attending the complain by the service people. IF only after one month this AC is giving trouble then what will happen after one or two year. it is very very sad thing that company is advirtising its product in big way but the quality and service is not at par with internationally reputed brand. Company may please be directed to improve in this regard and defective product may please be returned back just like NOKIA MOBILE BATTERY if the company wants to grow and sustain in business otherwise it will face the fate like LAMBY SCOOTER or FIAT CAR. Thank You.
    Aug 14, 2020
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      dear sir,
      we have a semi automatic videocon washing machine which we purchased only one year before. I...
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      Videocon Washing Machine Complaints - defects in parts
      Review all Videocon Washing Machine complaints
      Videocon...
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      [Resolved]

      we purchased videocon ctv 14 inch tv from kohinoor 182, haji habib bldg, dadar (e), mumbai -14 on 4th january 2008.after few days it was not working properly we complained about it to kohinoor they have send their engineer thrice but no chance the same problem continued .the engineer took the mother board of the tv set and said he would replace the same but he did not replace it.Then they told we will replace the tv .since april they are telling us that we will replace it but till date(9july) they have not replaced it .we byed it for our entertainment but we feel our buying was worthless.kindly help us to solve the problem and oblidge
      Aug 14, 2020
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        [Resolved]

        I have purchased a videocon AC model no. VA120DXI on 3rd july 05 from Gupta Air Conditioner Co. Vasant Kunj, New Delhi. I m not satisfied with its cooling since I have purchased it. I complaint about it to the dealer in july 05 & asked to replace it, they said we cant replace it, u should complain to Videocon Customer Care Centre, person from service centre attende but couldn’t locate the problem & said it is ok. After that in next summer on 8-04-06 I loged a complaint, person from Ritu electricals, the authrised videocon service centre attended on 11-04-08 & said there is gas leaking, so gas filling is required to be done & taken Ac with them & returned it to us on 21-04-06. Again I was not satisfied with its cooling, some how managed to continue with it. Next yr again I complaint about the same & on 23-05-07 person from service centre came & told me the problem of gas leakage again & charged Rs 1800 for gas charging. This time they returned AC on 24-05-07, but again I was not satisfied with its cooling after use, but fed up for complaining again & again. This yr I decided not to use it because every yr I have to pay for gas charging & no satisfactory cooling, so it cost more money wise as well as mentally. But in june this yr again I thought if I had it, I should use it. So when I started it, it started throwing ice after half an hour of its start. I complaint about it to Ritu Electricals, they said now they have stopped servicing videocon AC & they refused to give no of new service centre. Somehow I managed to find customer care no. & complaint about it on 26-06-08 & complaint no is 00362, they said they will send person next morning, but no one reached. Then again I gave a reminder call on 27-06-08 and was told their person will reach to u in afternoon & repair it on ur place only, but no one reached till today.
        I’ m fed up with this AC & services provided by Customer Care Centres of the Videocon Ltd. & don’t know what to do with this AC. God knows what is the experience of other customers. There are two more AC’s at my residence and there is no problem with these except the VIDEOCON AC. I would like to dump it in the office of the Chief Executive Officer of the company as show piece if allowed.

        Ella Grover
        Aug 14, 2020
        Complaint marked as Resolved 
        No satisfactory cooling
        I have purchased a videocon window AC on 26 Jun 09 from Company Directly. I m not satisfied with its cooling since I have purchased it. For last 3 Day it is cooloing at all. I complaint Videocon Customer Care Centre, person from service centre attende but couldn’t locate the problem & said it is ok. It is under warranty period . Then again I gave a reminder call on 28 -06-09 & 29 -06-09 and 30-06-09 was told their person will reach to u in afternoon & repair it on ur place only, but no one reached till today.
        I’ m fed up with this AC & services provided by Customer Care Centres of the Videocon Ltd. & don’t know what to do with this AC. God knows what is the experience of other customers. would like to dump it in the office of the Chief Executive Officer of the company as show piece if allowed.

        SS Gusain
        RESPECTABLE SIR,
        POOR RESPONESE by customer care centre.sir, i am stay in HM 275 phb jamalpur colony focal point ludhiana (punjab) 141010.I HAVE A VIDEOCON WINDO AC .8.TAN.11001DX[protected].
        PURCHASE IN SEHGAL ELE.LUDHIANA.DATED6-6-05.AND VIDEOCON SERVICE STATION NAME IS SUPERTEK VIDEOCON BENPHOOLVIDEOCON CENTRE KOCHAR MARKETS LUDHIANA. MY COMPELATE IS SIR, MANE AC SERVICE KARNE KE LIYA DIYA THA.COMPLATE NO.LUD CO[protected].DATED JUNE 2008.USS MAI COOLING KE PROBLEM THE.OR SUPERTEK VIDEOCON CENTRE WALO NE ABHY TAK AC NAHI DEYA HAI.AUR JAB BE PHONE KARTE HAI TO MR.NARESH [protected] SAY ANSWER DETE HAI.ABHI DE REHE HAI.BUT ABHI TAK AC NAHI POHNCA.SIR.PLEASE SIR MERI COMPLATE PER CARE KARE.

        THANKYOU SIR.
        SUKHJINDER SINGH MOBIL NO [protected], [protected].
        2 Comments
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          [Resolved]

          I had purchased a Washing machine model No.cbs 6000, Machine No. 10763 from SAR ELECTRONICES, Mathura vide bill No. 5023 dated 24.08.2007.
          After some day i found above machine is leakage thereafter i complain to service centre and they try 3 to 4 times but again leakage the machine. i am very helpless for above i was go to your service centre three times and after ten months problem is same in machine and as per discuss with service centre incharge he told your machine should be change, but i am waiting last one month no any response from your service centre and now, i cant understand I purchase a machine or a tension.

          i am helpless the service centre authority is harasing they are not repair the manchin nor change it.




          thanking your


          RAJ Kumar Arora
          DC- 50, Chandanvan, Mathura, (UP)
          [protected]/[protected]
          Aug 14, 2020
          Complaint marked as Resolved 
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            A LETTER IS BEING POSTED IN THE NAME OF MANAGER, M/S TEKCARE INDIA PVT LTD, AURANGABAD-431005 REG: HARASSMENT BY SHRI PIJUSH...
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            Videocon AC — Videocon AC [Resolved]

            Dear Sir/ Madam,

            My husband and I had bought a Videocon A/C model no. VASG 123 Serial no. [protected]...
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            [Resolved]

            maine 01 june ko Dehradun custmer care per[protected] per complain kiya tha, aur 02 june ko online complain kiya tha tatha 06 june ko punah Dehradun custmer care per[protected] per remind kiya tha. 09 june ki sham ko Rudrapur service centre se technician aaker refrigerator ko chek kiya aur bataya ki gas lickage ki problem hai uske bad do part change kiya aur gas refiel kiya uske bad bahut hi nominal cooling hona suru hua aur kaha ki rat me properly cooling hone lagegi, es samay tak propperly cooling nahi ho rahi hai aur na hi freezer me ice jam rahi hai. Mai punah aaj Dehradun custmer care per[protected], aur Rudrapur service centre [protected] per remind ker diya, sath hi jaha se freeze liya tha Anand Enterprises, Pantnagar ko bhi [protected] per inform ker diya hu. Ese jald hi sahi karaye.
            Aug 14, 2020
            Complaint marked as Resolved 
            To,
            The Service Head.
            Videocon Refrigerater Division

            Sir, I had sending complet 22.04.2009 for my refrigerator and my
            refrigerater was ok on 02.05.2009.And Return Complent sending on
            23.07.2009. So my complent has not been repair i contact to Mr.Deepak
            Mob no [protected] and Mr.Shishir Mob no [protected]. They are not responsing to me. So When my refrigerater will be repaire in how many
            days.

            Thanks
            Satish Gupta
            [protected]
            1 Comment
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              I HAVE SENT MY TELEVISION (VIDIOCON MAKE) MODEL NO.3652R TO M/S SMART SERVICE, 3-LAJPAT NAGAR, MARDAHIA, VARANASI FOR REPAIRING...
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              [Resolved]

              Dear Sir/madam,
              Since your is the renound Company, also your product are well known.But as we are useing your Split A/c Model No.VAJ123.we are very much unsatasfied with the performance of a/c. Again and again A/c.is not working it is not getting cool. Also the service of SERVICE CENTER IS VERY VERY POOR.Please take not of this.After giveng complaint Service center person said it will take about 10days to get repair.10Days is too much, if 10Days he should have been given replace unit .We are suffering from last 3days a loot .
              he said first i have to give confirmation to company about complaint, then after with in 2, 3 days company will send part
              then he will ableto repair the same, which will take about 10to12days.THIS IS DISGUSTING.
              pls take action .

              UNSATASFIED CUSTOMER
              Aug 14, 2020
              Complaint marked as Resolved 
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                Dear Sir,
                Many of the consumer durables that we use are from VIDEOCON. As they have not given any trouble we were...
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                I purchased a Videocon 29" Slim Trim TV Set in November 2007 and after a couple of months i noticed a strange problem...
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                i have purchased a A.C. brand Clair of Videocon company in having 6 year warranty of compressor and same not working since...
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                [Resolved]

                Dear sir

                I have purchage one vediocon washing machine (Model WM COMBI 6800) from NEXT RETAIL SHOP, NEXT Annanaga, 99, E-Block, Annanagareast, chennai-102, Bill No. 508089, Dated.[protected]. I made a complaint on 22-05-08 to the call centre ( customer complaint no:8I [protected]). But nobady has turn for demonstration of the above purchased machine and daily I am reminding calls for the past seven days. Till date nobady has taken reponsibility to my complaint. I hope atleast you can make arrangements for the demo.
                Thanking you
                With regards
                S.Khadar Basha,



                Address:
                No.52, Beri Street, Pallipat town,
                VIA Thiruttani,
                Thiruvallore District
                Pin:631207









                Thankig You
                Yours Faithfully
                Kulwinder Singh
                HJ-131, Housing Board Colony
                B.R.S.Nagar Ludhiana
                Aug 13, 2020
                Complaint marked as Resolved 
                VIDEOCON 250DX body not avleval witin one year videocon service centar . I hope atleast you can make arrangements .

                jabalpur
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