Videocon Industries Complaints & Reviews

We purchased a 29'' slim and trim colour TV ON 27th July 2008 from Fairdeal Electronics, Raja Puri .
It started giving trouble in April 2009 ( less than nine months ) . The colors are all very harsh and brightly propping from corners and sometimes coming in waves. The I lodged complaint on 12th May 2009 ( No DEL[protected]) I was assured that the engineer would visit us within 24 hours . The technician came after 30 hours...

HI
WE HAVE BOUGHT A NEW LCD FROM BIGBAZAAR - 32INCHES ON 27TH JAN (Delivery date but the bill date is 10th JAN 09), IT STARTED GIVING US PROBLEM WITH THE SOUND OUTPUT IN JAN ON THE DAY WE SWITCHED IT ON BUT WE THOUGHT IT MIGHT BE THE CABLE THAT MIGHT CAUSING IT TO FLUCTUATE ON SOUND. BUT IT HAPPENED WITH THE DVD ALSO AND THIS WAS ON TI.LL APRIL 5TH WHEN THE SOUND OUTPUT WENT OUT COMPELTELY.

SO WE HAVE MADE A COMPLAIN AND THE EXECUTIVE GAVE US A COMPLAIN NO WITH A PROMISE THAT THE PROBLEM WOULD BE FIXED WITH 24 HRS AND THE NO IS GHA[protected] IT WAS REGISTERED ON 17TH APRIL 08, THE ENGINEERS CAME AND IDENTIFIED THE PROBLEM WITH THE SOUND CARD AND TOLD US THT NEEDS TO BE REPLACED AS THE LCD IS UNDER WARRANTY SO THEY HAVE TO DO IT BUT THEY ARE NOT COMING NOW AND WE KEEP CALLING EVERYDAY AND WE RECIEVE THE SAME ANSWER ABHI HEAD OFFICE SE AAYA NAHIN MADAM.

We dont know whether they are manufacturingn it or wHAT, But they never take care of calling us back and telling why its not done or anything ...this is really very serious worst of all i was recommending my frds to Buy Videocon but now i wud not even dare to look at the LCd in any of the showroom forget refering it.

We have never seem such problems ever, we have used LG, Godrej and philips in electronics BUT Videocon is worst and do they expect us to buy these LCD s like Potato buy it agar kharab hai toh fekh do but enko sahi kerne ko maat kaho

and over this there executive talk in such a bad manner when you remind them that aapne call nahin kiya yaa aapne engineer nahin bheja...

I bought 3 videocon window acs from NEXT retail shop, sardarpura jodhpur . 2 acs on 31-3-208 and 1 ac before that on july 2007.
The performance of the acs are very poor from the day I have purchased them, they just do not give the feeling that you are siting an a room equiped with a/c, even after long time you dont get proper cooling effect.
The complaint for this have been made to the dealer as well as to the auothorised service dealer(Sri Ram Refrigeration) but they seem to take no interest in the complaint, even after repeated reminders there is no response.
Its now when we need the service, it is not being provided.
Hope this complaint bring us some relief and value for our money.

sir,
i purchased videocon dlx chalanger t.v around 8 yrs ago. the set's performance is good but recently i noteced a problem. the problem is the tv is not getting tunned to set channels as per our wish. while try to tune it . it is showing as "child locked". but i checked and opend the child lock also.. now child lock is being open but t.v is not getting tuned. pls give the remedy of the problem. and also pls suggest where can i get new orrginal remot for the above t.v set . hope u repond soon. thank u
-prakash-

I bought a split AC of videocon (1.6 ton SPLENDOUR) from NEXT retail shop ( which is also a part of videocon ) from Durgapur, west bengal on 16th of April 2009.
Request for installation done on the same day at 12 noon ( no is ASA[protected]) from same shop, they did not bother to install it and did not give a demo also.
After hundreds of phone calls, they came and install it after 5 days ( despite my house is just 8 km away from service centre).
they didnot give any official bill, but took full charges ( Re 1500 ) for instalation.

After that AC ran for 30 minutes and after that it went out of order, making loud metalic noice from out side fan and throwing hot air inside the room.

my electric line is O.K. and I am using a voltage stabilizer of whirlpool as per recomendation of NEXT - VIDEOCON.

After that we made complaints for severel times, did hundreds of phone call to NEXT retail chain and Videocon Service centre, but till today 2nd MAY 2009 they have not come check the problem even.

16 days gone, AC ran for 30 minutes only, Summer is on the way of leaving, will they solve my problem in WINTER ?!!!

I am helpless, want to take action against Videocon service centre Durgapur WEST BENGAL and my money back, so that i can buy any good AC, which wont make me suffer, .


thanking you . Dr. Suman Sarkar
Durgapur, West Bengal.

I have bought a split AC last year in the month of May from Capital Electronics. But the machine had a motor which does not function.
I have continuously lodged a complain but no one is bothered about it and one of the mechanics who have attended said the machine needs to be changed but no one from Videocon Or Capital Electronics Ultadanga respond.Model no VSG 5222 CM NO APP753108. Complaint number to Videocon is KOL[protected] KOL[protected] KOL[protected] are some of the complain numbers that i have given here.
So much money energy to set things ok have gone down the drain. It is really pathetic. I am still hopeful that one day they will wake up.
Regards Mrs D. Chakravarti

I Mathews Philip...staying at A-154 Sector 51 Kendriya Vihar Noida had bought 1.5 ton videocon Ac from Kaydee Electronics Sector 18 Noida.

Saleman commited of installation to be done at my location at Rs 750...wherein when the person came he started asking for Rs1200...on verification it was found that he was not from Videocon company.

I had to get my AC installed on my own where I spent Rs1200.

I would like Videocon to refund my excess payment of Rs 450.

Sir

i have purchased Videocon W/m 6800 Combie Dix i.e. semi automatic washing machime on 23/08/2008 from BELA VISION, Vadodara. in last week of March 2009 the plastic knob to drain the washtub stopped working. on complained a chap came did the job and went. it was temporary solution. so very next day again draining water was a problem i complained again, again the same thing and it continued for 10 days. finally a chap came and he told me that the knob and some inner part is broken and with 10 days that thing will bw done. but till today i.e. after one month also the situation is same. one of the technician did a temporary arrangement og pulling the drain string to drain water from the washtub. since last one month i am doing it. the customer care is not bothered. i reminded so many times but every time thay say they haven't got sparepart.
if the company is making good that get broken with 6-7 months only and after repeated complains also if service centers are not having such breakable spares them why anybody shoud go for any product of videocon? this is very bad experience.

i hope this complaint will be taked seriously. because i want company to do needful efore the warrenty period gets over.

Mrs. Sadhana Desai

SIR, I PURCHASE VIDEOCON SPILT A.C FROM BIG BAZZAR ANAND (GUJARAT) ON 12TH APRIL, 2009 AT THE TIME OF PURCHASE YOUR SALES EXCUTIVE MR. RITESH CONFIRM THAT INSTALLATION IS FREE OF COST, THAN I RECONFIRM THE SAME THING FROM YOUR SENOR EXECUTIVE MR.BHARAT EVEN AT THE TIME OF FINAL ORDAR & AT THE TIME OF PAYMENT I AM CONFIRM ABT DATE OF DELIVARY & DATE OF INSTALLATION, YOUR SALES EXCUTIVE GIVE ME CONFIRMATION THAT DELIVERY WILL BE MADE...

Dear Sir,

We had purchased brand new Vediocon refrigerator (euro cool S169) on 28/01/2005 from M/s Eagle Appliances. Kalady. (Refrigerator Sr No. [protected]).

We have faced the problem low cooling within one and half year and service representative came and replaced the compressor within warranty, we have paid other charges for conveyance and gas filling etc. After completion of work this service person...

Resp Sir/Madam
I have purchased one Window AC 0.8 Ton (Videocone) through IndiaTimes Shopping Website against Booking No.[protected] dated 17.04.09. I have been communited price Rs. 9320 including Shipping Charges 330 at time of purchasing. After booking process, i have been charged 6% on 9320 through credit card which was not communited to me at the time of booking.
I had call at Customer Care No. of Indiatimes, they confirm me that same processing charge by Bank Itself, not by Marchant. But ICICI Bank has confirmed me by mail in writing that same amount has been charges by Marchant.
I am continiously calling at Delhi Customer Care Number and through Mail, but India Times not in position to give me positive reply.

Sudhir Yadav
[protected]

i had made the payenment of Videocon Split AC 1 ton in NEXT electronic shhowroom at marol on 24/03/2009 they have given a aid in mumbai mirror on 22/03/09 and on 27/03/09 the price in this duration was 12400/- they have not made the delivery saying that the particular model is out of stock and will be delivered shortly
Now they are demanding margin money RS.1500/- extra saying that the price of the model has increased by 1500/-
i am totally disappointed by this attituded

As my fridge was not working, i made a complaint at Varanasi service centre over tel no.-[protected] on[protected] and after hearing complain i was given complaint no. d21000.
The person noted my adress and assured that the service person will visit on[protected]. In evening dated[protected] i enquired at service centre about status of complain and was informed that ok was written infront of my complaint no.i again inform the person that my complain was not redressed on[protected] and requested the service center people to check my fridge as my family is facing lots of problem due to non working of fridge.
i was informed that some person will definitely visit to my house for redressel of my complaint.

at this time as no one from service center has visited my house and my fridge is still not working, i am left with no option than to submit my feedback to higher authorities and headoffice.

as your esteemed brand name enjoys a very good position in market, it is painful that inspite of a laps of two days my said complaint no.D21000 is still unattainted causing problems to my family as well as fading up the bright picture of your company.
i hope that due attention will be paid to redress my complain and people at service center to attend the complaints properly.
detail of my fridge are-
Capacity-200LT-double door
model no.-d-201TT
problem-cooling is almost nil.

your sincerely
Ashok kumar mishra

I purchased washing machine semi automatic videocon model - dolphin 6.8 Kg from Sigma Electronics Narwana Bazaar, Yol Cantt, Distt. Kangra (H.P.) and paid Rs.7680 as per bill No.7376 dated 08.03.2009. I was told that the above price is accrding to C.S.D.
I have doubt that the dealer is authorise to sell as per C.S.D. even then the rates are higher than as per C.S.D.rates.
Moreover the bill is not showing the details of the model . Only W/m 6.8Kg videocon is indicated in the bill.Why they do not show the model no.and their details?When I approach to make details the dealer refused to do so.
I request that if the dealer has sold me the washing machine as per C.S.D. he should give me at the C.S.D.rates and thus extra amount should be refunded.

Sir, We bought a washing machine model videocon V-NA-45FDX, serialno;9003 on 10/08/02.But on 20/10/2008 we had to replace the mother board costing around RS 3000/- .Now the machine has started malfunctioning, the warranty expires on 20/04/2009 .We tried approaching the service center at Kochi, where we reside, we were informed that the centers in South India are notfunctioning as they are on strike .PLEASE HELP us find a solution to our problem before the warranty of the machine expires.

Dear Sir,


Split AC 5233 with Stabliser was booked on 29/03/2009 for Rs. 17, 000/- in the name of Jitendra Jain S/O D K Jain for delivery on 15/04/2009 at Next Retail, New Sanganer Road, Jaipur
Cash payment of Rs. 2000/- was paid on the same day as Advance
The Bill/Invoice No 2320 dated 29/03/2009 was issued by NSR SHOP No 11110/1/5385 (Copy Attached)
The Dealer informed that as the system upgraded they are unable to full fil the commitments and unless you pay additional Rs. 1200/- for this product. le for such type of How the client is responsible for such type of system. Therefore I have talked at Corporate office Mumbai whRoc have agreed with my view and suggested to talk with Shri Amit Jain Branch Head NEXT, Rajasthan.

It is therefore requested to please look into the matter and instruct the Retail Shop 11110/1/5385 to deliver the goods on the agreed price on the date

Thanking you

DEAR SIR,
I HAVE PURCHASED 5 VIDEOCON SPLIT AC 1.5 TON CAPACITY MODEL NO. VST 5222
FROM SONY MARKETING <SONY DISTRIBUTORS PVT.LTD. > JATPURA GATE CHANDRAPUR - 442401 ON[protected] AND INSTALLED ON[protected] . THERE WAS 1 YEAR WARRENTY AND SERVICE FREE. THERE WERE FOUR FREE SERVICES BETWEEN A YEAR. EVERY 3 MONTHS . BUT TILL NOW TODAY <31-3-09> NO ONE HAS CAME TO SERVICE AC. WE HAVE CALLED SHOPKEEPER HE TOLD US...

There is water leakage from below the main body of the washing machine. This needs to be attended urgently.

respected sir,
this is for your kind information i am not getting the proper response from your service centres as far as servicie is concerned.
I have purchased the videocon microwave oven(model no. ECR3321SS) from the electronic chain NEXT located at gokhle road, Thane (west) .
Date of purchase:[protected]
Receipt No:37195
The oven performed well for first two months and started giving problems, such...

Dear sir,
We have purchase Fridge of Videocon Company from Next show room locatred at Vanasthalipuram Hyderabad 70, on dated 14th January, 2007, receipt no 1192, having 6 years warranty on compressor, stopped working on dated 10.03.2009, so lodged a complain with Videocon through Next show room, followings are the details.
We have complained to service centre of Videocon through Next Show room located at Vanasthalipuram, Opposite Police station, Vanasthalipuram, Hyderabad, 500070 on dated 10.03.2009, wide complain number HYD[protected],
apart from repeated request no body is ready to attend till date, while they promised to replace the same within 48 hours of complain.
with regards
Prashant Panchmahalkar
Hyderabad.