Videocon Industries Complaints & Reviews

Dear Sir,

I have purchase a colour Television of VIDEOCON Model 22NP on[protected] from NEXT showroom . After 2 monts,
1- Its remote controls looses automatically
2- Picture quality gets reduced and picture located in down side.
3-sound quality gets reduced.
4- there is Yellow colour shown in screen

I immediately Register a complaint In dehradun Customer care . Compaint number is - DEH[protected]
after that I have contacted local service centre for several times in every day .But they are not doing anything . They make excuses for their work . The excuse are

1- My vehicle has damaged .
2- Network connectivity was not available at that time.

My Television is Swtched off by 2 weeks but they are making excuses for their work. The Smart Care Name is PEMCO ELECTRICALS, RUDRAPUR and phone no is - [protected].

With this regrd I kindly request to look into the matter and cancel the authorisation of this type non resposible organisation.

Thanking you
Niranjan Sarkar
[protected]

Respected sir/ma'm,


We regret to bring to your kind notice that, with a high expectation, reposed trust on yourcompany'sproduct and services made us regret to report you like this We feel sorry for that.On 2nd DEC'08 we bought washing machine of model no.V FA55 and after repeated request Shonovision show room Tenali technician have come on 6th DEC'08 and performed the demo formality for name sake and informed us company technicians from Vijayawada will come for the demo again .But nobody turn so far.NOw on 19thDEC'08 the water got struck off and little while after machine stopped .Immediately we reported to the showroom SonoVision Tenali, sofar no action has been taken.Please expediate the required action at your end to avoid further legal proceedings.

Since may 2008 our tv has some minor probelm. we are contacting your authorised repair agent in chandigarh (SM SERVICE sector 40 chandigarh. they are not able to diognosis the defect but arbitrarily changed many components ( as they claim) They have charged Rs 2100 in three installments till date. they do not issue any receipt. During the entire period the problem has not been solved. I am calling them frequently. They promise to come, also visit after very long interval (after many number of calls). But
END RESULT is
Improvent in Tv service = Zero
payment taken by them = Rs 2100
Now they do not respond
I am not able to see tv for the last 7 months

NAVAKETAN N R/PROJECTS/C&H/FACTORY/Thermax
09/08/2008 01:20 PM
To
[protected]@videoconmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007






Dear Gurme / Jitender

Quite silent on any response & action. Kindly respond immediately.


With Regards

Navaketan.N R
Ph : +[protected]
Fax : +[protected]
Cell :+[protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/C&H/FACTORY/Thermax on 09/08/2008 01:19 PM -----
NAVAKETAN N R/PROJECTS/C&H/FACTORY/Thermax
08/20/2008 02:12 PM
To
[protected]@videoconmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Gurme / Jitender

Awaiting response & action on below matter. Kindly confirm.

With Regards

Navaketan.N R
Ph : +[protected]
Fax : +[protected]
Cell :+91 [protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/C&H/FACTORY/Thermax on 08/20/2008 02:11 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
06/13/2008 08:00 PM
To
[protected]@videoconmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Gurme / Jitender

I have given adequate time to address the open issue. However any concern not responded my mails Nor address the issue.

Now i am circulating all my previous mail to in email hubs & consumer court, if do not address the issue by 18th June 08

Regards
Navaketan. N R
----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 06/13/2008 07:55 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/09/2008 05:18 PM
To
[protected]@videoconmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Gurme / Jitender

When can get the commitment & to resolve my issue.

Awaiting for your response.

Regards
Navaketan. N R
Cell :[protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 05/09/2008 05:16 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
04/17/2008 04:22 PM
To
[protected]@videoconmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Gurme / Jitender

Updation on Unit :-

1. Noise level is high at night. Request to kindly check dB level through instrument & confirm min 70 bB noise.

2. Room cooling is not affective. Kindly check with instrument & confirm.

3. Inner unit clamp not yet done by your concern.

4. Comm. report not signed.

Kindly let us know when this problems can be addressed.


Regards
Navaketan, N R
Cell :[protected]

----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 04/17/2008 04:16 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
04/10/2008 02:39 PM
To
[protected]@videoconmail.com
cc
[protected]@videoconmail.com, [protected]@videoconworld.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Gurme

Updation on the Progress :-

Gas filling has done & no demonstrate through Thermo meter to check desire room temperature.
dB level issue still it is open & you are silent on this part.
Inner unit clamp issue not yet addressed & you are suppose to confirm the action on this part after checking with your HO
Commissioning report signing to start the warranty period.

Kindly revert me with action plan on this matter.

Regards
Navaketan.
[protected]

----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 04/10/2008 02:32 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
04/06/2008 11:00 AM
To
[protected]@videoconmail.com
cc
[protected]@videoconmail.com, [protected]@videoconworld.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Gurme

I regret to inform you that, even after several follow-up & reminder [Today morning @ 09.55 am called on yr cell & didn't have bothered to lift the cell], still pending job mentioned in earlier mail [ dated 30.03.08] to be attended by your concern

Yesterday as discussed & promised your team didn't turn up @ 5.00pm to attended the gas filling and unit to demonstrate the room temperature through thermo meter.

Also please note that, inner unit holding lock confirmation is still awaited and need your commitment to rectify the same.

Kindly ask your technician to demonstrate the dB level check of outer unit noise which is more then the expected noise in night hr & neighbors are complaining about noise.

I am literally fedup with VIDEOCON Services & false commitments from your concern to serve the customer.

This is really height of customer passion to test / punishment for trusting the Indian MNC brand to buy and VIDEOCON left the customer on their own live & die situation without any botheration to address the basis issues in one shot.

In this juncture I would like to mention that, Videocon dealer [ Plugin. Pimpri] put their best effort to get the things done from VIDEOCON, But, they also meserablley failed to adress the customer needs without proper backup from VIDEOCON.

I just wathing the progress / action & the kind of pain going through with me to deal with your concern. This is will bust one day?...

I am still hopeing the action from Dealer / Videocon to address the issue within next 24 hrs of this mail.

Regards
Navaketan. N R

Cell[protected]





----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 04/06/2008 09:43 AM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
03/30/2008 10:20 PM
To
[protected]@videoconmail.com
cc
[protected]@videoconmail.com, [protected]@videoconworld.com, [protected]@videoconservice.com
Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Gurme

This has reference to your technician visit at residence today evening [ at 5.00 PMS]. The following points completed as on today.

1. Outer unit fan replaced on 28th March 08 due to unit vibration noise

2. Outer unit vibration nose stopped after providing the rubber bushes between unit & bracket stand. Now it is being under observation

3. Room temperature not maintained due to some gas leakages at unit inlet valves predicted by your technician The reason being understand from technician that, outer unit installation disturbed / rectified during the placing of rubber bushes leads ferules joints may get disturbed. This point has to be attended by your concern to set right unit temperature by Monday i.e 31st March 08

4. Unit inlet & out let valves joints sweating observation. This may be happening due to gas leakage which needs to be attended on priority.

5. Inner unit locking : This point still open from last June 07 & not attended by your concern.

Open Points as on today :

1. Inner Unit holding lock to be provided.[ competed date 17th May 07]

2. Gas refilling to be done to achieve desire cooling room temperature affect & demonstrate the performance of the unit. Ask your technician to bring temperature termo meter

3. Noise level dB check with dB meter as recommended by concern

4. Unit commissioning report signed by two party to commence the warrantee clock which will start effective from the day complete the said punch list jobs.

Looking foreword your response & attend above listed punch points by 31st March 08.

Regards
Navaketan.N R


----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 03/30/2008 09:36 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
03/25/2008 10:10 AM
To
[protected]@videoconmail.com
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Gurme

As confirmed & committed yesterday, your service person not reported at residence to attend the compliments.

Kindly respond on priority.

Regards
Navaketan. N R



----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 03/25/2008 10:05 AM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
03/23/2008 01:58 PM
To
[protected]@videoconmail.com, [protected]@videoconworld.com, [protected]@videoconservice.com, [protected]@videoconworld.com
cc
[protected]@rediffmail.com, [protected]@yahoo.co.in, [protected]@rediffmail.com
Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Sir

Further, i understand from market that 1 Ton AC : - VAS - G -121 model was failed its 1st year operation. Hence, i would like to know why this model has stopped in the market & reason behind for the same.

Also i need to speak / see to your esteem customer [ atlest 5 customer ] who has brought similar unit model in last year to understand / to take feedback on performance of the unit. Pls provide contact details on priority.

Looking forward your prompt action on this matter to resolve my compliment in next 24 Hrs.

I have already register my compliments in service center call at 1.00pm today.

Compliment ref ID : 900VI08C23070 [ Deepak] - Confirmed they will depute service guy by tomorrow i.e 24th March 08

Regards
Navaketan. N.R[protected]


<[protected]@videoconservice.com>
03/23/2008 12:51 PM
To
<[protected]@thermaxindia.com>
cc

Subject
Reply:Customer Complaint






Thank you for giving your valuable feedback/complaint
Your query will be replied as early as possible
Our customer support staff will contact you as earliest

----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 03/23/2008 01:37 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
03/23/2008 12:31 PM
To
[protected]@videoconmail.com, [protected]@videoconworld.com
cc

Subject
Fw: Non Performance of Videocon model AC VAS-G-121 - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Sir

Pls go through the compliment, Still the unit is not working & again started the heavy noise with vibration.

Chronological events as follows :-

1. Purchase date o[censored]nit : 10th April 07 through your authorized dealer M/s PLUG-IN SALES LTD. PIMPRI, PUNE vide invoice no :N PP45 [ Sales Mgr Mr Jitender - Cell No : [protected] / landline 27420251]

2.Unit Installed & commissioned on 17th April 07 & unit has not performed their after.

3.Indore unit replaced due to fan noise dated 4th June 07 Vide Plugin DC No 00784.

4. Outdoor unit changed due to heavy unit vibration around Sept end & further unit pump with fan got replaced end Oct 2007.

5. Unit not run between Nov 2007 to Feb 2008 due to Winter season.

6. Unit started first week of March 2008 & again force us to stop on 12.30 am 23rd March 2008.

Now, I would finley request you to replace the unit with NEW one, which we can reliable to operate in this summer within next 24 Hrs of this complaints.

Regards
Navaketan. N R
[protected]
[protected]
Building L, Flat No -5,
Srinagari, Behind appugarh
Nigdi, Pune - 44

----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 03/23/2008 12:02 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
03/23/2008 12:08 AM
To
[protected]@rediffmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Jitender

I am Emailing this complaint at 12.30 AM at 22nd March 08

Once again the A/c has started heavy noise. Hence unit has been stopped from tonight at 12.10 am on 23rd March 2008.

Now, certainly i am fedup with this unit. Kindly replace this unit within next 24 Hrs from this complaints.

This time i need Vidiocon - Customer support GM to address my problems with all my incidental expenses towards this unresolved compliment.

Looking forward your quick response on this matter.

Regards
Navaketan.
[protected].
---- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 03/23/2008 12:19 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
10/28/2007 12:02 PM
To
[protected]@rediffmail.com, [protected]@yahoo.co.in
cc
[protected]@rediffmail.com
Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Jitendra

I regret to inform you that the Videocon representative, not at all responding on my call registered & giving false commitment by Mr Deve & Mr Satish to attend the complaints. They have committed before last Friday i.e 18th Oct 07 to attend the problems on Monday i.e 22nd Dec 07 . But they never bothered to called me for not attending complaints call. Hence, request you to kindly forward me the GM [ Customer service support] Contact details with Email ID for taking up further on this matter.

Kindly forward this mail to GM & keeping me in CC for further steps to resolve my complaints.

Looking forward your support on this & if this is not going to resolve within next 5 working days shall put complaints in consumer court for replacing the unit with all my expenses incurred for this complaints.

looking forward your support to attend this complaints on priority & confirm

Regards
Navaketan.N R


----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 10/28/2007 11:30 AM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
10/16/2007 09:43 AM
To
[protected]@rediffmail.com, [protected]@yahoo.co.in
cc
[protected]@rediffmail.com
Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





To Plugin
208, Gurdit Chambers, Next to Krup Ind,
Station Road,
Pimpri,


Dear Mr Jintender.

This has reference to tele discussion had with you on 13th Oct 07. regarding vibration noise.till now no one has visited to attend my compliant from your end.

As inform, again the unit has started vibrating[ which was mounted on brackets by you]. This is regret to inform you that the unit is not at all performing as committed by you during the sales. Kindly depute some Sr. service engineer from Vediocon to address this issue OR kindly take it back the unit and supply other brand which gives me comfort & trouble free operation.

Pending work committed by Vediocon [ Mr Deshmukh] as follow :

Proper clamplock for Inner unit. [ Presently mounted & hold temporally]

Looking forward your confirmation on this & need your quick action.

Regards
Navaketan . N R
Cell :[protected]
Building L, Flat -5. Sector A,
Shreenagari, Behind Appugarh, NIGDI,
Pune 44



----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 10/16/2007 09:30 AM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/20/2007 04:26 PM
To
[protected]@rediffmail.com
cc
[protected]@rediffmail.com, [protected]@yahoo.co.in
Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Santosh

This has reference our discussion had with you on 19th May 07 at 6.00 pm. regarding above subject matter.

Mr Deshmukh has visited my residence to check the installation & functioning of the unit. He has arrived with the conclusion on unit as follows :-

1. At Outdoor installation fan needs to be change due to very high vibration.
2. Piping to reconnected with using pipe bending machine to get the good profile of piping bend [ Present installation is very poor - pipe enrichment ] at entry of the wall as well machine done side
3. Cooling is nil [ Ice crystallization started at section of inner unit filter side] due to leakage at behind of piping ferule on inner unit

As disused & decided the fan to be replaced, new piping to be installed with proper clapping to arrest the vibration & re filling of gas to be done for the unit to perform.

Request you to kindly put your team with required spares with tools & takels, ladder etc to attend the unit positively by 26th May 07 at 10.00 am sharp. Since i am on official tour for 5 days

Kindly note that this time i will not bear damages charges at piping entry side [ Civil ] since 2 times i have already accommodate the expenses.

All expense shall be born by you / Videocon to make this unit good at my satisfactory of performance.

Request you to pls do visit my place along with Videocon service engineer to take final decision on 26th May 07. i[censored]nit is not performing after attending the repair / replacement work etc

Looking forward your kind support on above matter

With Regards

Navaketan.N R
Ph : +[protected]
Fax: +[protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 05/20/2007 04:03 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/17/2007 11:51 PM
To
[protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Re: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





RIMINDER - 1

No response & Action plan from your end,

Kindly confirm


With Regards

Navaketan.N R
Ph : +[protected]
Fax: +[protected]


NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/17/2007 10:04 AM
To
[protected]@yahoo.co.in, [protected]@rediffmail.com
cc

Subject
No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





To Plugin
208, Gurdit Chambers, Next to Krup Ind,
Station Road,
Pimpri,


Dear Mr Jintender.

I regret to inform you that the supplied Vidiocon Make 1 Ton Cap Air Conditioner is not at all working satisfactory from the day one of the installation.
I am very disappointed with quality of services your agencies/ Company representative is providing even after repeated reminders by me to get the things corrected.'
Just i wanted to convey this massage to you & your principal supplier videocon for providing the poor services to the innocent customer. The chronological sequence of the order executed by you is hereunder :-

You have connivence us to buy during sales time o[censored]nit at your shop that the Videocon Air conditioner having very good services & having patent for mfg of A/c in India. Hence we have diverted our mind form buying other leading brand to Videocon.
While purchasing you have promised me the installation will be done in next 24 Hrs - Committed date was 11th April 07. & actual installed on 14th April 07.
Inner unit improper installed by your installation team. Hence they tried their level best in 3 attempts. but it was put properly on 12th May 07 on 4th attempt.
Installation team has broken our window glass for which you have agreed to pay us Rs 200 /- [ Yet to be received from your concern]
Outer unit is vibrating & Noise level is too high - You have tried your level best to attend the completes. But result is Big " O"- Still the outer unit is vibrating & no response from your end to address this issue.
Outer to Inner connection pipe dismantled once by your team & re installed by them to check the chilling air - But result is Big "O"
I personally called Video con Service tech / eng - Mr Deshmukh - More promises & Commitment to visit my House since from last 10 days - Still he is coming from moon to attend our problems.
I have tried my level best to accommodate / compromise my comfort with a pain to write this mail to your concern.
I am taking up to day with Videocon customer care to resolve this issue.
Finally no response from your concern nor Principal unit mfg i.e Videocon - Ultimate your commission you got from Video con for selling o[censored]nit to not give proper services to to the end customer.Other side Videocon also got my money to enjoy big brand name.
Demo from Videocon : - No Demo nor Handingover report signed by your concern / videocon.
Air Conditioner Chilling affect is big Zero : Sale 1 -10 - i would rate only 1

Now, I would request you to kindly take back the supplied unit & supply the other brand then Videocon. I am ready to pay the difference amount for my mistake to go for Videcon.

I hope you will take prompt action on receipt of this mail & forward this mail to GM - Customer care of Videocon for giving cooling confirm in this hotting summer.

With Regards

Navaketan.N R
Cell :[protected]
Ph : +[protected]
Fax: +[protected]



----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 03/22/2008 11:55 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
06/01/2007 12:57 AM
To
[protected]@rediffmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Santosh / Mr Jitendra

TODAYS PROGRESS UPDATION ON ABOVE SUBJECT MATTER :-

Outer Unit Status :- Re commissioned the unit. Unit noise level is high. We had asked your team to produce the noise DB level to cross check the present level . Team has agreed to produce the same.
Inner unit : Started water leakage from the bottom of the unit. Team has taken out the entire unit internals [ Post marten] & inspected to arrest the leakage. Still the unit could not arrest the water leakage. No POA from the team to conclude & team has left with assurance to make the things good.
Now, Videocon Franchises [ Samarth services ] started blaming the dealer [ Plug-in] that the inner unit could not installed in proper manner & started fault finding within the team & find out the way to resolve the issue.
No firm commitment has been done by any one the team member & left without any commissioning report producing with us.
As instructed by team. unit started now and still the water is continually leaking from the unit.
No effective cooling even after attending the half way done the work & only hope is given by them to satisfy the customer needs. I had asked team to demonstrate the cooling effect to take the room temp by Thermo meter. Team has assured the same to conduct the same in next visit.
Window door glass still not replaced & present anchor bolts could not removed from the concrete slab. Hence the middle two window doors could not able to open. & hand marks on wall painting needs to be attended by your concern.
No one has replayed the mail stating the acknowledge the receipt of my earlier mails & ONLY HOPE IS LEFT BY VIDEOCON TEAM TO ADDRESS MY NEEDS FOR WHICH I HAVE PAID FOR THE UNIT
Once again request all concern to address the issue ASAP & Kindly acknowledge the receipt of Mail completes

With Regards

Navaketan.N R
Ph : +[protected]
Fax: +[protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 06/01/2007 12:53 AM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/31/2007 12:01 AM
To
[protected]@rediffmail.com
cc
[protected]@rediffmail.com, [protected]@yahoo.co.in
Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Santosh

Further to below mail, I would draw your attention that even after the mail you are fail to depute you team as requested by us on 26th May. o7

Finally, after follow up you had deputed the team on 30th May 07. Again the unit is not performing even thr out door unit is replaced.

Now, at 11.40 pm this mail is writing to you to address the customer needs.

TODAYS STATUS AS ON 30th May 07 at 11, 45 pm. IS AS FOLLOWS :-

After replacement of outer unit { New} the unit is still vibrating & your team has requested not to run the unit.
Replaced new outer unit also not working satisfactory.
As committed no concern from your end visited to resolve customer completes.
Your concern forced us to put the outer unit on brackets[ Charge amt of Rs 500 /-] still the unit is vibrating with noise.
Again the end result is big " ZERO"


Now, I would request you to kindly put the unit in operation with in next 2 days. Otherwise I will put this case in consumer court to resolve this issue.

This is my final request to all " VIDEOCON CONCER TEAM TO RESOLOVE THIS PROBLEMS" with in next 2 days

Looking forward your reply with in next 24 hrs with POA to find out final solution. I am not paying any expenses on this account on support etc...


With Regards

Navaketan.N R
Ph : +[protected]
Fax: +[protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 05/30/2007 11:36 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/20/2007 04:26 PM
To
[protected]@rediffmail.com
cc
[protected]@rediffmail.com, [protected]@yahoo.co.in
Subject
Fw: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





Dear Mr Santosh

This has reference our discussion had with you on 19th May 07 at 6.00 pm. regarding above subject matter.

Mr Deshmukh has visited my residence to check the installation & functioning of the unit. He has arrived with the conclusion on unit as follows :-

1. At Outdoor installation fan needs to be change due to very high vibration.
2. Piping to reconnected with using pipe bending machine to get the good profile of piping bend [ Present installation is very poor - pipe enrichment ] at entry of the wall as well machine done side
3. Cooling is nil [ Ice crystallization started at section of inner unit filter side] due to leakage at behind of piping ferule on inner unit

As disused & decided the fan to be replaced, new piping to be installed with proper clapping to arrest the vibration & re filling of gas to be done for the unit to perform.

Request you to kindly put your team with required spares with tools & takels, ladder etc to attend the unit positively by 26th May 07 at 10.00 am sharp. Since i am on official tour for 5 days

Kindly note that this time i will not bear damages charges at piping entry side [ Civil ] since 2 times i have already accommodate the expenses.

All expense shall be born by you / Videocon to make this unit good at my satisfactory of performance.

Request you to pls do visit my place along with Videocon service engineer to take final decision on 26th May 07. i[censored]nit is not performing after attending the repair / replacement work etc

Looking forward your kind support on above matter

With Regards

Navaketan.N R
Ph : +[protected]
Fax: +[protected]
----- Forwarded by NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax on 05/20/2007 04:03 PM -----
NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/17/2007 11:51 PM
To
[protected]@rediffmail.com, [protected]@yahoo.co.in
cc

Subject
Re: No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





RIMINDER - 1

No response & Action plan from your end,

Kindly confirm


With Regards

Navaketan.N R
Ph : +[protected]
Fax: +[protected]


NAVAKETAN N R/PROJECTS/SERVICE BUSINESS/C&H/FACTORY/Thermax
05/17/2007 10:04 AM
To
[protected]@yahoo.co.in, [protected]@rediffmail.com
cc

Subject
No Performance of Videocon - 1 Ton Cap Air Conditioner. Purchase Dated : 10 / 04/ 2007





To Plugin
208, Gurdit Chambers, Next to Krup Ind,
Station Road,
Pimpri,


Dear Mr Jintender.

I regret to inform you that the supplied Vidiocon Make 1 Ton Cap Air Conditioner is not at all working satisfactory from the day one of the installation.
I am very disappointed with quality of services your agencies/ Company representative is providing even after repeated reminders by me to get the things corrected.'
Just i wanted to convey this massage to you & your principal supplier videocon for providing the poor services to the innocent customer. The chronological sequence of the order executed by you is hereunder :-

You have connivence us to buy during sales time o[censored]nit at your shop that the Videocon Air conditioner having very good services & having patent for mfg of A/c in India. Hence we have diverted our mind form buying other leading brand to Videocon.
While purchasing you have promised me the installation will be done in next 24 Hrs - Committed date was 11th April 07. & actual installed on 14th April 07.
Inner unit improper installed by your installation team. Hence they tried their level best in 3 attempts. but it was put properly on 12th May 07 on 4th attempt.
Installation team has broken our window glass for which you have agreed to pay us Rs 200 /- [ Yet to be received from your concern]
Outer unit is vibrating & Noise level is too high - You have tried your level best to attend the completes. But result is Big " O"- Still the outer unit is vibrating & no response from your end to address this issue.
Outer to Inner connection pipe dismantled once by your team & re installed by them to check the chilling air - But result is Big "O"
I personally called Video con Service tech / eng - Mr Deshmukh - More promises & Commitment to visit my House since from last 10 days - Still he is coming from moon to attend our problems.
I have tried my level best to accommodate / compromise my comfort with a pain to write this mail to your concern.
I am taking up to day with Videocon customer care to resolve this issue.
Finally no response from your concern nor Principal unit mfg i.e Videocon - Ultimate your commission you got from Video con for selling o[censored]nit to not give proper services to to the end customer.Other side Videocon also got my money to enjoy big brand name.
Demo from Videocon : - No Demo nor Handingover report signed by your concern / videocon.
Air Conditioner Chilling affect is big Zero : Sale 1 -10 - i would rate only 1

Now, I would request you to kindly take back the supplied unit & supply the other brand then Videocon. I am ready to pay the difference amount for my mistake to go for Videcon.

I hope you will take prompt action on receipt of this mail & forward this mail to GM - Customer care of Videocon for giving cooling confirm in this hotting summer.

With Regards

Navaketan.N R
Cell :[protected]
Ph : +[protected]
Fax: +[protected]

i have purchase the videocon washing machine two years back since then three time machine parts has been replaced .this time one more part was replaced but still comlaint was persistant in spite of repeated request to service center no complaint has been looked off
& there is no satisfactorf responce from service centre.

respected sir,

My name is prem tiwary. I am a combatant member of indian air force. I purchased a videocon Televison from the CSD Danapur patna in Mar 2006. They gave me three years extended warranty on the product.

Very recently the televisions started giving problems in its operations. A part of the problem was repaired by the service center. When enquired about the woofers problem the service engineer turn up very late and now they have deposited the television.

sir, being far away from my home due to service exigencies, i just can't go frequently and convey the same to them. My old age parents are also get disturbed a lot due to it.

Then i convince my parents to send the television. Now after one week the service centre people are saying that they will charge for changing the woofer system.

You are requested to kindly intervine so that they repair the TV without any extra charge as it is in the warranty period.

regards

a soldier in waiting

The technician from Raipur (Chattisgarh) has come down after 2 month after complaining and said it has to be replaced which he will do it after Diwali i.e., Ocober 29th 2008. Till date no body attended despite of my regular follow ups . Every time he says he is bringing the replacement but nothing such happened. It is already 4 month over after first complaint.
I bought almost all the products of Videocon namely TV, Fridge, Cooler, Washing Machine becasue of its quality and good service of yester years. But now a days they are also behaving like what BPL used to do in their hey days and now BPL is extinct.
My Phone No.[protected]

Respected Sir,
On the date of 30.05.2008 i was buy Videocon Refrigerator Model- D-240, Sl no-08523. invoice no-563, bill no-17732. 1st week onwords its having problem

1. its got hot & hot air comes out from inside.
2. in the rainny season water comes out from outside of the door & the both side.
3. Bacterial problems also there.

i was buy it from Next Retail India Ltd Vashi, Navi Mumbai.sales man name is Mr. Gourav, contact number is[protected]M[protected],[protected]O). i was spoken to the sales man so many times in last 5 months .but i m not getting proper responce. mostly nobody picup my call also. i was e-mailed to the higher athority also but till no solutions([protected]@videoconmail.com, [protected]@videoconmail.com, north.[protected]@next.co.in, [protected]@next.co.in ).
plz help .
Thanks & Regards,
Saikat Roy Chowdhury.
E-mail- [protected]@yahoo.co.in
Mobile[protected] /[protected]. Tel[protected] / 3218 9977.

I have purchased a videocon X-lent DVD player from Saravana Stores from chennai. within 4 days of purchasing, it didn't work properly. I have done two times the service, once through the Saravana Stores and another through their authorised Service centre. But still it is not working. the CDs are always stuck up. even I want to exchange with a new one at my own cost but I don't know whom to aproach. please provide me the detail
My contact address #97, 5ht Avenue, Kalpakkam TN 603102
phone no, [protected]
waiting for your reply
regards
Sarat Kumar Dash

I have brought a TV from Unilet showroom, from Koramangala Bangalore on 15th Dec 2008. On 16th onwards, It stopped working. Initially some sound came and then never started again. We called their customer care no. and he gave me complain ID and said your complain will resolve in 24 hr. It's already 48 hrs and nobody has visited our place neither made any calls. The showroom is still not responding well.

One lesson never buy Videocon Appliances or consumer goods.

sir,
Videocon air conditioner service center is really responding badly to customer problems. We shifted to our new residence and asked the service center to fix the air conditioner in our new residence. They have charged us Rs.3500/- . They have not tested it after fixing. When we switched on the air conditioner the water is leaking in to our house.we have paid the entire amount. Our address is plot-1, flat-104, Hemadurga legend, sri venkata sai nilayam, Nizampet road, Hyderabad

we have contacted the sri venkatacharlu ( [protected]) as directed by your customer care. please kindly do the needful to get the equipment repaired as they are not responding to our request inspite of our repeated reminders through phone

sir,

i am to inform you my complaint as follos:-
no service man of videocon company had turned up till today for the first service ending on 5-9-08 of my videocon split air conditioner model 5233m s.no i/d[protected]c140623 purchesed from sushma electronics, tirupati. inspite of contacts to my shop owner and the concerned service man manay a time no one was turned up nor bother about attending immediately. pl see that you service vendor comes to my house and check for any rectifications and for serviceing the filters etc. i am waiting for your kind email in this matter and necessary instructions to them
thanking you sir,
sincerely
btjairam
phone[protected]

I purchased a Videocon bazooka Tv on 23/4/1998from SOUND&IMAGE(REGD.)Jail road, New Delhi, MOdel NO.5412R, Sr.NO 18c98028 vide bond receipt no.E/00002349, Application No.058264, But till date I have not received the amount of Rs.14990. In between several times I visited your office at videocon tower, They sent me at videoconindustries Ltd. D-7/1 okhla industrial area, phase-2, new delhi.there I met Mr.Rana (mobile no.[protected]) .He told...

I have purchased Videocon Fully Automatic W/M model V-NA 911, during its warranty period the PCB is gone out of order and after complaint, they have replaced the PCB with old, repaired PCB and taken my new PCB. Since then it was started giving regularly problems. Now it has totally gone out of order. I want to replace the PCB with new one. When contacted to Videocon, Pune, they told it is not available. Pls let me know from where I will get...

Dear Sir,

This is to inform you that i santosh kumar mishra purchased a videocon colour tv model no-ctv362725p on 13.03.2006 from goa & currently i am shifted from goa to navi mumbai, vashi. last one month i am facing problem regarding colour, sometimes it will be normal colour but maximum times it shows only blue colour. I am also tying to contact your service center but unable to do so.

So that you are requested to please come solve my problem.

Thanking you,

Yours faithfully,

Santosh Kumar Mishra

Room No-302, Third floor, Namratta Appartment,
Sector-26A, Plot No-230/32, Koparigaon, Vashi, Navi Mumbai-400703.
M-[protected]

I request some person from your company to visit and service my machine. It was working fine, but of late the washing wash tub does not operate however i am able to use the drier effectively.


Please send any service engineer immediately and please let me know the service charges applicable.

regards,
bharathiravichandra
Advocate and consultant

To, The Service Manager, Videocon Washing Machine; We have purchased a Videocon semi auto washing machine from M/s Prathamesh electronics, Thane-( Mumbai) on 19/05/2007.
model no : 6800 dlx. Within a month the machine started giving problems. Every time technician comes and tries to repair the same. But so far the problem is not solved. Till date we have lodged more than15 complaints. We request to replace the machine at the earliest. We are reporting the same to 'Cosumer Court' also.

SACHIN GAIND
10/319, D.D.A. Flats,
Kalkaji, New Delhi - 110019
Cell. : [protected]
[protected]
To,
C.E.O.
Videocon Tower,
Ground Floor, E-1,
New Delhi - 110055

Subject : Complaint regarding conked Compressor

Respected Sir/s

I had purchased your Refrigerator 275DX S.No 700121 under exchange offer on 15/12/2006 from M/s SHIVANI ELECTRONICS, K-75, Kalkaji, New Delhi-19 after being convinced that it has a full warranty for 2 years instead of 1 year.

Now when abovesaid product started malfunctioning, I called up Customer Care and came to know that it does not have warranty left though it’s compressor is under 6 years warranty period.

An engineer came on 30th October, 08 from one of your service centres situated at 321-A, Ground Floor, Hari Nagar, Ashram, New Delhi and said that the compressor shall be replaced due to the malfunctioning.
Till this, I can understand everything but the next thing being said was that “I WILL HAVE TO PAY FOR THE GAS REFILLING” which is quiet impractical and undigestable as gas will be refilled due to the poor quality of your product and that too under warranty period. I called them up when the engineer left and talked to the manager/owner Mr. Subhash Choudhary Upadhyay and he repeated the same story.

I’ve read all the terms and conditions you have mentioned in your booklet and nowhere is mentioned this thing that we will have to pay for gas.

I sent a complaint on complaint.com on Sunday and now when no action is there, I’m again requesting you to do the needful in a proper manner as I’m bearing loss of my vegetables, milk and other grossary items due to non working of the refrigerator.

Sir, I never expected that such a reputed concern as that of yours will hold a non suspecting consumer like me to ransom by demanding high charges for no fault of his. The compressor has conked out due to poor workmanship and which has resulted in defects in other parts.

The company is morally as well as professionally bound to honour it’s commitments towards the consumers who repose their confidence in it’s products. We have always been believing that the components and equipments manufactured by Videocon are of world standard and that is why we had gone to purchase a Videocon Refrigerator by surrendering Kelvinator Leonard Refrigerator even though it was giving us a trouble free service.

I believe that your goodself will direct the delinquent officials to rectify the defect in the refrigerator and if not possible to replace the entire Refrigerator so that other consumers do not get dissuaded from purchasing Videocon Refrigerators believing that they are of poor quality. It is not only a loss to the reputation of a good company but also a matter of sadness for me who has all along been believing that the Videocon products are of world standard.

I’m enclosing the photocopy of the Bill for your kind perusal.

I HOPE I WILL NOT BE MADE TO SUFFER ANY MORE.

With best regards
SACHIN GAIND
10/319, D.D.A. Flats,
Kalkaji, New Delhi - 110019
Cell. : [protected]
[protected]

We have purchase a Videocon double door fridge from next showroom, Mumbai on 25th June 2008. After 2nd day of purchase we found it was not cooling properly but we thought it might be taking time because it was new.
Now we have shifted to Delhi & after 3months of purchase now the fridge is not at all cooling, regarding this we already had put in number of complaints with their service center.
According to their people their was a problem in compressor which they opened and filled gas & all but again after a day it wasn't working. After calling them again several times another service engineer visited us and he gave us a technical explanation for the same to which we don't understand and he continued on saying it will be rectified after cleaning and fixing this problem. But entire exercise was of no use and wastage of time. As we till date have a fridge which in no working condition at all even though its under Warranty. And god knows what Videocon people will do next.

It is too much mental tension for us as family & finally we requested Videocon people to replace the fridge with a new one. Because it is under warranty or immediately resolve the technical fault in our present fridge as our day to day activity & family life is affected with not having a workable fridge in the house.

We request u to please help us in finding a solution for this problem.

Dear Concern,

I Have purchase videocone hometheather from Rama Electronics
Jail Road Mandi (H.P) on 07/11/2007 product is under warrenty period after four months hometheather is not working properly.Two times dealer repair the product.After that the product is not working.after 1 month dealer told me that he will replace the product.but till now he has not provide the product.
kindly do the needfull...