Videocon Industries Complaints & Reviews

Iam from damoh MP and the dealer from whom i purchased my Videocon QS 8600 Jumbo 34 is priced by 12990[insclusve of all taxes], but the dealer is charging me with extra sales tax and extra professional tax.so what i want to know is that do i have to pay only 12990 or the extra tax that he is charging me.thanking you.i want the reply soon.

Reply to Rajesh Dass,
Hello, My name is Aniruddh. I purchased this T.v in Jan 2008 and I paid total RS 20000/- for 34 inch TV and 7000 as a deposit for Plasma 32 TV is also included in it. If you pay only 12990 then also text is included. So don't pay more..

Videocon — TV cost of Repairing Rs 20,000/-

I bought a LCD of Videocon for Rs 36, 000/- in feb 2007.
The display suddenly stopped in march 2009.
Videocon engineer visited our home and told us that since warranty period is over the repair of the dispay part will cost us Rs 20, 000/-
Do they mean to tell us that life of Videocon TV is 2 years?
What a disappointment buying videocon.
Now i Know why sony brand is no.1
Never buy from videocon
I recommend all people to abstain buying from videocon.

I'm facing similar problem, the images are curved on both sides have called customer services several times with no help.
Also to let you know I have been getting phone calls from the videocon representatives offering other LCDs at a price, I was told I will be getting a 32" Plasma tv. Does videocon have plasma tv now?

scratches on refrigerator when bought from meharsons pvt ltd sector 22, chandigarh.i complained many times and they are not replying.also they know about the scratches.refrigerator is still in warranty period.

its a shame to be a part of your company..

Dear Sir/Madam,

This is an humble request that we purchased a videocon refridgerator (model no S091DLX) on 2006. Our refridgerator is not working properly from last three Months. we had complaint about this to to customer care for several times but still now our problem is not solved. As Hot summer is on we are facing so many problem due to the negligency of customer care representative. The complain no is given below
1. 400vg08c15126
2. 400vg08c24263
3. 400vg08d14749
4. 400vg08e01993

we also contact with the area manager Mr. Rajiv whose contact no is [protected] for more thatn fifry times and with Mr. Rawat whose contact no is[protected] for several times also but our problem is still going on. The representative also black mailing with money everytimes when they comes to us. They take 900/ from us for three times. At last we are in deep trouble so kindly help us other wise we will go for register a case in consumer court. as more than 50 staff are working in our organization so we all recomoneded all staff not to go for videocon products.

Our cotact no is[protected]


thanks & Regards

Gaurav Sehgal

Worst service, worst call center, poor turnaround time to attend the complaint. I suggest not to buy Videocon coz if it is working fine, no worries but if something goes wrong noone would be there to resolve the issue.

We have purchased a tv from batala but after starting the tv with in 7 month there have 7 visited of repair the tv and no body ready to replace the tv.
Worst service, worst call center, poor turnaround time to attend the complaint. I suggest not to buy Videocon coz if it is working fine, no worries but if something goes wrong noone would be there to resolve the issue.

you are not providing the spare parts of the refrigerator D-461 to me for the last one year. i am in need of door rubber of said product. despite registration of complaints no. LUD[protected] dated 6.3.2009, LUD [protected] dated 2.6.2009 and complaint no. 81237 dated 30.9.2009 registered on i-net.

We bought new Videocon Refrigerator on 13.12.2009 at Adyar, chennai.When connect that day in our home that light is not switched on.We told that complaint that day.There was response from videocon service centre.they called us and asked when we come to check.we told when any member of faamily in home come and check.But that guy from service centre told i wont come.His behaviour was not good.Your customer service is not good.When compare to other standard company your service is not good.We thought your prodcut was good and service is good when we bought your product.

Please dont buy videocon product.Worst service, worst customer care members, working members in service centres response is sooooooooooooooooo worst.please check when u buy videocon product check all parts.We suffered worst videocon refrigerator and customer response.

Videocon/Refrigerator — Negligence of service

sir,
i had purchased this refrigerator from Dashmesh enterprises, Ambala City on[protected]. from its very first day machinery is not working proper function it is meant to perform. Neither dealer are paying proper attention towards my complaint nor company's servie engineers.
kindly sort out my problem as soon as possible because summers are coming n we need it. i am attaching all required information with this complaint :
Dealers Name : Dashmesh Enterprises
Bill No. : 6790
Date of purchase :[protected]
Model no: 8332 GLK
Serial No. :[protected]d740.
My contact No. is : [protected](Rahul Jain)
kindly help me with same.

This is an humble request that we purchased a videocon Television on 2006. Our Television is not working properly from last fifteen days. we had complaint about this to to customer care for several times but still now our problem is not solved. As we are facing so many problem due to the negligency of customer care representative. The complain no is given below
SUR [protected]

we also contact with the area manager Mr. Harish Mishra whose contact no is [protected] for more three to four times . The representative also not giving proper reply .

So please take a note and kindly solve my problem as soon as possible
My Name: Maya Parasrampuriya
Contact No. [protected]
Place: Surat

Thanks & regards.

Very poor service. I am calling them to repair my Fridge. They repaired and it got faulty in two days only. I paid 1300 to them. Now they are not ready to come to fix it. It took one month to fix it last time and now again I am calling them daily and they say we will come today tomorrow and now etc. but what my experience is videocon cannot fix single issue in a month even. I would suggest everybody to not to purchase videocon product ever. Very poor service they serve.

Chintan

Dear all,

I have bought a VIDEOCON refrigerator an year back. The machine started giving me problems from the 6th month of our purchase onwards. We have promptly informed the company service centre and to our surprise and disgust they charged us heavily in the name of service and this was when the warranty coverage was still not over. Subsequent to this at least 3 times we had confronted with different issues.

Everything from the product, service delivery, response mechanism, etc. makes Videocon as the worst company that i ever dealt with. It is my sincerest request to each one of you to not to opt for VIDEOCON products particularly its refrigerator range.

Muhammed Nahar J
[protected]@gmail.com

wrong balance deduction

From my balance wrong amount has been deducted bd when i called out to there customer care to ask them they are not giving any response

washing machine's water inlet cock damaged

My VIDEOCON'S top load 6.5 kgs Fully Automatic washing machine's water inlet cock is not working i.e water does not stops even after the machine is switched off. Everytime we need to off the water tab .

my42 ddb led tv was no chanl was not coming

meri ddb led tv ha jisme koyi bhi chanle nahi aarha ha toaap baatyo kya karna ha id no[protected]

Dear maheshkp raut,


We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.


In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.


Regards,

Videocon Online Team

Mr. Jitender

Yes, I am also suffering from the same problem, I bought the Vediocon Refrigerator from Spancer plaza, Hyderabad on 15-July-07, and I made complaint number of times to Vediocon service centre chennai on phone number +[protected] because I am chennai right now and also followed on another contact no +[protected] for the complain number C00VG08C03253 and 8I[protected] since last two months but the service centre executive not responding in proper way, the refrigertor has no proper cooling and no ice formation problem since last two month, so I am also planning to go to consumer forum for the same.

THANKS

D S Pawar
PH NO-[protected]
ADDRESS-Flat No-3, Bloack-5, Phase-1, Gokulam,
Sriram Main Road, Nolambur, Mogappair(West)
Chennai

Yes, I am also suffering from the same problem, I bought the Vediocon Refrigerator from Sound and Image, Jail Road New Delhi on 14-02-07, and I made complaint number of times to delhi based Vediocon service centre having Tel No.[protected] and got the complain number 5A[protected] and 5A[protected] since last one week but the service centre executive not responding in proper way and rudely behave and his name is Mr Balwant singh, the refrigertor has no proper cooling and no ice formation problem since last week, so I am also planning to go to consumer forum for the same.

Thanks

Ankush Sethi

Yes I am also facing major problem with this brand

We have pruchased refigration in march 2007, It worked fine for 1 and
1/2 year. But on 3 Dec 2008 we gave a complain on the[protected]
bangalore that there is no cooloing. The compail number is
HYD[protected]. After 3 days one service person has come and check the
refigirator and confirmed that they have to replace the compressor. He
took Rs200 for which he did not give us receipt. he said he will get
back . I called again another person had come after 2 days and check
and confimed the same . After that I had been calling but did not get
any positive answer. I took the service supervisor number Mr Y R
Prasad - [protected] and spoke to him on 20 Dec 2008, He check and
found out that the service person closed the call saying repaired the
refigrators door. I told him that it is not the door but the
compressor for which they had to service. He check and confimed that
by next 2 days it will be completed as there is no stock of
compressors to replace one.

Today is 23 Dec I am still calling but in vain...What do we do?

We had Godrej refigrator earlier and never had any problem for first
10 years of the purchase and later when ever we called the service
center we received was prompt response and they have given us
excellent service. Since the fridge was 17 years old we exchanged it
for a new one unfortunalty their was no Godrej product available so we
had to take Vediocon.

CAN SOME LOOK INTO IT AND GIVE US AN ANSWER...

Fathima Joseph,

Kind Attn



This is to informyou that I bought a TV 34" jumbo
in july 1st week. 2008 from Next show room Malkajgiri, Hyderabad 500047, same day of purchase, I have given the complaint that picture is appearing dioagnal
. I called up to the VIDEOCON service center many
timeTwo
Service enginners came three times but they couldn’t solved the problemand they told that might be manufacturing defect.

I asked to shop owner that please replace another Tv or give my cash back.they are telling that stock is coming soon its coming..they managed like that for 3 weeks at last they finalized that
Product has been stopped.so take another tv .
so this is very poor response from their end. Itslike they are playing
with
me. I have never
imagined
that such a branded TV is made withpoor technology and poor service too..

I wonder what if after repairalso the TV will work in future. As per the
terms
of condition, the TVneeds to be replaced, but nobody is listening to me.

Kindly dosomething and replace my TV.



Thanks and Regards

Ravi kanth
[protected].
[protected]@rediffmail.com

Videocon jumbo34 — dead

purchase jumbo 34 inch videcon tv. When received tv found Switch problem in Tv ... after many complain receive replacement... In new TV within 2 month TV is dead... complain on 1 week ago... the date problem is not solved ...

I agree- I baught the same TV last yr in April. It served me with all the tantrums it could. First it went faulty(not responding) which was then replaced by Videocon after full pressure. To my surprise, the second TV was of fault with picture tube... which was exchanged too and the third TV had a sound problem. Finally forth TV came (which had a problem with LED strip).

And now after 1 yr...the TV is back again giving me all kinds of tantrums. It has gone out of warranty now. The color of TV is all Green and Red. Plus it goes off by its own.The technician once corrected it. I am surprised with Videocon - INDIA’S MOST TRUSTED BRAND couldnt serve me with one Good TV (which has some good life).

I feel terribly cheated after spending 20K on such big box.

Gitanjali Arora
[protected]@gmail.com

i am from Vijayanagaram, AP, i bought the same tv in may 2008, after 1 year it was failed, when it shown to service center they to told control panel failed, to repair it took cost around 3000 to repair, but no guaranty, and they told that they need to sent it to Hyderabad service center to repair, already one month is over till no response, it is very bad 25% of original cost to repair, very very bad TV and very pooooor response, i really disappointed, is any body do favor for me where is authorized service center in Hyderabad for videocon and if any one know give phone number, Thanks in Advance

videocon cutomer care centreis not good.these centres not done our job

Dear, Sir..
I ws purchased 34 jumbo ctv on 28-08-08 now der is found sparking in side the picture Tube as per technician its tube is Gone Der is 34 jumbo tube is Available?

Please informe me.

Thanks & Regards.
Rajesh P.Pednekar
Karnataka State
City- Karwar.
Cell- [protected]
e-mail id [protected]@gmail.com

Refregerator not working.
Kindly provide me Customer care toll free no.

Regards,

Vinod Kumar Verma
Mobile [protected]

I had a problem with my refrigerator 1year where the compressor stopped working. The a technician came and replaced the compressor. The fridge worked well for 10 months and then the problem has reoccured. I have informed the customer care on the same and they told me that my problem would be solved on the next working day. Today 1 months have passed and I get a call from them saying that it cannot be done and they send back the refrigerator to my home.

The team do not keep upto the commitments and the technicians they have are not upto the mark.

I have been traumatised by their service. Request others to keep this in mind when purchasing any Videocon product.

my number is - [protected]
kindly provide the customer care toll free number.

Hi,

Please so not suggest to purchase any of videocon product and keep this in your mind too.
I also suffered from this. And doing same

Thanks
Neeraj

Hi

My number is - [protected]
kindly provide the customer care toll free number.

Thanks

Had I read all these complaints earlier, I would not have purchased a Videocon Refrigerator

The cooling function of my new Videocon Refrigerator purchased from Bela Vision, Alkapuri, Baroda, has gradually stopped function since the last one month.

This is indeed surprising for a brand new refrigerator to have become non-functional within a year o[censored]se.

I sent a complaint to the email id given to me by their toll free number as [protected]@vgmail.com and it has bounced back.

DEAR SIR/MADAM

I HAVE BOUGHT A VEDIOCON REFRIGIRATER MODEL HS230 FROM BIG BAZAR, NEAR NETAJI SUBHASH METRO STATION, DELHI, ON[protected] AFTER 5-6 MONTHS ITS NOT WORKING PROPERLY AT THE MEANWHILE I LODGED A COMLAINT AT YOUR SERVICE CENTER NO.[protected] ON 01.03.2008 BUT TILL DATE NOT OF YOUR SEVICE MAN COME AT MY HOME AND YOUR AREA MANAGER IS ALSO NOT TAKEN ANY ACTION OF THIS.
I AM REQUSTING YOU PLS TAKE ACTION OR CHANGE THE PRODUCT AS EARLY AS POSSIBLE OR I AM GOING TO CONSUMER COURT.

viedocon refrigerator model, s-(180l)- my refrigerator is not working from last month17/03/08. it was reported the same .and videcon service engineer had attended the problem on dated 24/03/08. he found that the copmressor is faulty. but after that i have lodged several phone and physicaly met to shop keepar. but still no response is getting .
you please help me to get the problem resolved.
i am uday nadkarni 24-b unitech complex virar west, my mobile no is [protected], and i have purchased it from electronic centre -virar, west; from, mumbai thane.opposite petrole pump. phone no[protected]/6417778, mobile no-[protected]

Dear Sir,

I had purchased a Videcon Refrigerator on 6/4/08 from Malaika Appliances Pvt.Ltd., Mira Road Branch, they suggested me to buy Videcon Model No.D-275 Sr.No.1458. On 13.4.08 i received the delivery, but after two weeks the machine started giving noise so i put a complaint with the Malaika, after continous followup they sent the mechanic after 2-days the mechanic checked the machine and said that the thermostat wire has gone hence he could not repair on the same day but came the next day and repaired and went but again after one day the machine stopped working all of sudden again we put our complaint with Malaika on 5/5/08 but the mechanic came on 6/5/08 in the morning repaired and went saying that now it will work properly.
But what guarantee when a brand new machine started giving problem in the beginning it will work properly. I requested the dealer that you should ask the company to replace the machine with a new one he said i will talk and let me know.
hence kindly help me out to replace with the new machine or with some other good Company because now i cannot rely on Videcon's performance .

Thanks- Archana Kuckian - Mob. [protected]

d-275 refrigerator videocon — about cooling

from the last 15 days our fridge is not going cool and not able to make the ice please do the needfull for us i hope you people will solve our problem as soon as possible

thanks and regards
amit sharma
m-[protected]
[protected]

Dear Sir,
We had purchased Videocon Refrigerator Model 350 on 23.7.2007 from M/s Jaggi Electriccal, Rawatbhata, Via-Kota(Raj). Since installation, the Icecream kept in the fridge are melting. Several complaints has already been lodged to the supplier but the problem is still remain. I requested the supplier that he should ask the company to replace the Refrigerator with a new one he said that he will talk and let me know. Hence kindly help me out to replace with the new machine.

Waiting for earnest response.
Thanking you,

(F.R.Khan)
Mobile No [protected]

Referegerator not workinf till purchase.

Take the necessary action immediately.

Regards,

Vinod Kumar Verma
[protected]

Videocon Refrigerator — Worst service for replacement

I bought a videocon refrigerator S192 on 20th July this year from NEXT retail shop in Bangalore. Within one month of the purchase the
refrigerator cooling was minimal. I called your service center people. Service center people behavior was horrible, they took more than 5 days
to send the service mechanic. Your service engineer told gas is leaked from fridge but didn't tell the reason. After being serviced again
after one month same thing has been happened. Again i called your service center and the service mechanic told me that it will be replaced its almost more than two weeks after i registered a complaint and send them the copy of my bill.
I've regreted my decision to bought a refrigerator from such a company which didn't even bother about customer complaints.

Videocon / Refrigerator — REFRIGERATOR COMPLAINT NOT RESOLVED

HAVE AN VIDECON 165 LTR. REFRIGERATOR PURCHASED BEFORE ONE YEAR. IT HAS FAULT IN IT. I HAVE COMPLAINTED MANY TIME, BUT NO SOLUTION IS MADE TILL TODAY. MY COMPLAINT NOS. ARE- 5G[protected] DATED 26.08.08 AND NOS. 5G[protected] DATED 02.09.08.
THE NO. ON WHICH I TOLD MY PROBLEM IS[protected]. PLZ SOLVE MY PROBLEM AS SOON AS POSSIBLE.
MY MOBILE NO. IS- [protected] AND BASE PHONE NO. IS- [protected].

Jitendra, there is no use of posting ur complaint on this website. No body takes any action on this. this website is just made to gain money from web business. I logged a complaint on Videocon for a refrigerator problem but nobody acted on it or called me regarding that. Anyways i just wanted to tell u that VIDEOCON IS A CHOR COMPANY. They just sell the products but there is no service after that. I bought a fridge for 11000 Rs. and it got shutdown on the next day itself. I have been following up with videocon from last three monts but there is no response and no replacement..

Dear Sir/Madam


This is to inform you that I have a Videocon refrigerator(MODEL NO:D245DX SGR) PURCHASED ON 19/04/2008, Refrigerator is having a complaint i.e.,

1. OVER COOLING
2. WATER LEAKAGE

I had complained through costumer care on 03/01/09 & 06/01/09 & 08/01/09 & 13/01/09 & 23/01/09 & 25/01/09. On the basis of that complaint your service engineer came to my house three times but they are so in-efficient to solve the problem

My last two complaints(compliant no:del[protected] dt:23/01/09 & del[protected] dt:25/01/09) was not attended so far while I am asking to costumer care they are replying me our job is to only to forward your complaint. After that I called Mr SURENDER YADAV service centre representative (phn no:[protected]) told me that its not covering under my service coverage area.

So, the basic fact is that for last one month only the harassment I had been receiving from your side. Nobody from your side is responsible for the costumer satisfaction.

This is last request that please do the needful thing in order to solve my problem. I shall be thankful if you do so.


THANKING YOU SIR,


REGARDS

SUDIPTA SEN
[protected]

DEAR SIR/MADAM

I AM BUY REFRIGIRATER FM Asian Radio House. I AM LODGE A COMLAINT AT YOUR SERVICE CENTER BUT TILL DATE NOT OF YOUR SEVICE MAN COME AT MY HOME AND YOUR AREA MANAGER IS ALSO NOT TAKEN ANY ACTION.

I AM REQUSTING YOU PLS TAKE ACTION AS EARLY AS POSSIBLE .
THANKS

Smt Vandna V. Pattanshetti
Govt. Colony,
Vishrambag Sangli

Videocon / Refrigerator — worst service-warranty completed-non-repairable-need immediate replacement-regarding.

Dear Sir,
This is the third time I am requesting you for taking action regarding replacement of our videocon refrigerator immediately. I have posted complaint to you on[protected] last time seeking replacement of the refrigerator which is not under working for the last 4 months. You may please imagine the inconvenience caused to our family due to the WORST Videocon Product. Not even Products, but also the Personnel&service unit of this company has completely failed to satisfy the customers. These are the indications of the unleashing (End) of the company in a short time. The company definitely loose their identity with in a short duration, they can not appear again in the market as all of its valid customers are being harrased. We hate the company, and in future we don't touch any product of the same. It has already intimated to all of our colleagues/friends and decided to protest against the company, not only that it will shortly be forecasted in the Television channels for their attitude towards it's innocent customers, who are suffering from it.

How ever, we still awaiting their positive response towards solution of our problem. Still we have trust in the better services of the forums like this.
Sir/Medam,
Please kindly think o[censored]s. we are painful.
I have given all details of the product in my previous mail.. Hope you may help us...
please provide us justice...
Thanking you...
with regards...

videocon must be banned..

Videocon / Refrigerator — Unable to get warranty facility due to loss of purchase money receipt.

I have bought a Videocon Refrigerator in 2005 Bearing No [protected], Model S 169. Now Iam facing some problem in compressor. Though it is in warranty period but I can not get the facility due to loss of purchase money receipt.It is purchased in Durgapur /West Bengal. Please help me.

Dear Sir,
I had bought videocon refrigerator from Varun Electronics (Nihal Vihar, Nangloi, N Delhi-110041) which is now closed. My refrigerator is under warranty period, i had complaints many times to my dealer, but he didn't listen. I had also complaint to videocon by mail. I had tried to complaint through phone, but phone numbers written on videocon prospectus are not working.
Please solve my problem immediately by taking some action. Otherwise i have to go to Consumer Court for this complaint.

Dear Sir,
I had bought videocon refrigerator from Varun Electronics (Nihal Vihar, Nangloi, N Delhi-110041) which is now closed. My refrigerator is under warranty period, i had complaints many times to my dealer, but he didn't listen. I had also complaint to videocon by mail. I had tried to complaint through phone, but phone numbers written on videocon prospectus are not working.
Please solve my problem immediately by taking some action. Otherwise i have to go to Consumer Court for this complaint.

Sir,
I have purchased a Elecrolux Kelvinator, Model No - ERP 245 FF from Parek Agencies Pvt Ltd, Kolkata dated 13-Oct-05. This has been purchased taking the mission of company statement, “To delight and deliver beyond expectation…” into account. But I was absolutely wrong and I have committed the biggest mistake by purchasing this brand with my hard earned money, despite of all my freinds suggesting not to go for this brand.
This refregerator has a cooling problem due to its poor compressor. Thrice complaint has been registered
Complaint Date Complaint No
4-Apr-09 KOL[protected];
13-Feb-09 KOL[protected];
14-Aug-09 KLA 981 40 11;
and I have paid the charges also & got the assurance that no need of replacing compressor but the problem continues.
In the era of globalization and cut throat competion when every company is offering customer surprise, the multinational like yours is not able to provide neither delight not satisfaction.
Kindly replace the compressor so that the problem can be solved else I will be bound to create negative word of mouth and I will have no way other than going to consumer forum.

Hopefully you will solve the matter ASAP.

Regards,
Pankaj Rai
+[protected]

Videocon / Refrigerator — Videocon Refrigerator

To
The
Manager/ Selected Person
Videcon Appliances Ltd.
Central Service Operations
15th K. M. Stone, Chitegaon
Tail.-Paithan, Dist. Aurangabad


Dear Sir,
My name is Ajit Banerjee, resident of Nalikul, Hooghly district. This is to bring to your notice that we had purchased a Videocon refrigerator model - MS 180 on March 7, 2007, from my local retail shop “Super Electronics” situated at Nalikul Station Bazar.
In August 2010 the refrigerator stopped cooling and on the advice of the local retailer, I got in touch with your authorized service centre “Life Time Service Care” situated at Srirampore, Hooghly district. A representative from the service centre visited us on August 3, 2010, and after checking the refrigerator informed us that the compressor required to be repaired. Thereafter he repaired the compressor and billed us for an amount of Rs 1450. I was left wondering why we were charged for repairing the compressor when your company’s warranty card states very clearly that the compressor and its parts will be repaired or replaced for free during the initial six years of buying the refrigerator.
My misery did not end here. Within the next 15 days after the repair was carried out, the refrigerator again started encountering the same problem as was prevalent earlier and stopped functioning completely. We immediately informed aforesaid authorized service centre and after repeated requests and pleading did they send a representative to look into the problem in the month of December (almost three and half months after we had informed them about the problem). Kindly note that during this period the refrigerator was lying uselessly as mere furniture.
On December 15, 2010, the refrigerator was again repaired and we were yet again billed for an amount of Rs 1100 for the repair of the compressor. Within days of the repair carried out for the second time, the refrigerator again stopped functioning and has been lying in my house in the very same condition since the past five and half months.
We have been consistently informing the aforesaid authorized service centre but haven’t received any kind of response from their end. Such series of events have left me very frustrated and angry. It is extremely shameful that a reputed and esteemed company like Videocon provides such inefficient and below par after sales service.
I would like to inform you that if this problem is not taken care of within 7 days of you receiving this letter, then I will take the matter to the Consumer Court. I also want a written explanation as to why I was repeatedly charged for repairing the compressor when that is supposed to be free for the initial six years after buying the refrigerator. Please be informed that I work for a reputed news daily of Kolkata, and if this injustice is not promptly addressed by you, the I would have no other option but to also approach the media and inform them about the malpractices that Videocon is retorting to.
Awaiting your immediate reply,

Thanks and regards,

Ajit Banerjee

[protected]
[protected]Resi.)

Videocon — Regarding replacement

Puchased an LCD on 10 th january 2011. after 2 months Television started getting hang and visual freezes and also remote stop working. I complained the company came and repaired, but the problem remains same, from then i complained more than 30 times via mail and phone at head office and regional office but i got no response..Please help.

Regards
Bimal Kumar
[protected], [protected]

DIGI NEMO 6.0 kg

already sent complaint

puk code needed

my mobile no. [protected] is blocked and its asking about puk code, so i am unable to use the services. kindly let me get the puk code

Dear blessy susan titus,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Hello

I have a videcon T.V. Some technical problem has been created in that.Our electrician are not able to understand that problem.I would like to have somebody from videocon who can take care of error of my tele-vision.
Please reply back as soon as possible.If this is not the right place to complaint so please suggest me abt.it.

Thanks

Riddhi Verma
Mob.[protected]

I have a videcon T.V. Some technical problem has been created in that.Our electrician are not able to understand that problem.I would like to have somebody from videocon who can take care of error of my tele-vision.
If this is not the right place to complaint so please suggest me or send me the Cusomer care number.
Hope to get your response at earliest.
Thakns

Dinesh Sharma
[protected]

Videocon,Bazooka tv — unable receive money back scheme amount

Sir,
I have purchased one Videocon Bazooka tv under money back scheme on12th.May. 1998.Neither I have got the bond nor any amount.Several times I have lodged complaint about my payments to Bhubaneswar office over phone and even met personally but all in vain.Details are given billow:
Yours faithfully
Sarfaraz Ahmad, Temple Road, Champua, Dist:Keonjhar Orissa Mob:[protected]
1-Dealer's Name:- M/S Global Enterprises, Champua, Dist:Keonjhar Orissa Ph:[protected]
2-Product:Videocon C.tv.Model No-5412(R), Sl.No-18D103748
3-Amount paid:Rs14990/- Under Exchange Scheme and Money Back Scheme On[protected], Bill No-82
4-Bond Certificate Sr.No.E/00059527, Application No-036911
5-Vediocon Ref No-1140./113974./*
Ref:No-ORIS/BHUB/036911/113974 printed on the Envelopes of the Videocon

dear sir my self hemant verma i am parching to vidocon tv 29 inches in rudrapur so delar is not supoted to me & service is very ruf so last 3month iwill parching 5/7/9to 5/10/2009 servie is not proper & uttranchal head, contury head dealer, quality is very ruf so is my personal requested ssir my amount is refind to vidocon company plz sopoted to me .its not good of metarile is very poor quality so plz is farod company in vidocon .11ooo/rs is pad me .but he is sumited to only 9999 rs only deale is farod to me is comeplant to my imtadley to you thanks.
h.s.verma
[protected]

same problme for me

Dear sir,
we are purchased videocon tv (bazooka) under money back scheme in 1998. i have some family problem, Due to delay in process, we could just lay our hands on our belongings which include the money back deposit. Kindly let us know how to claim the amount and details of it.

kindly do the needful at the earliest.

Nitin Gupta
M No . [protected]

Actual Color not comming, color dismatching screen
plz. advice and solve

Dear Videocon,

i have purchased the videocom washing machine from your one of Showroom,but that machine is giving the regular problem some body from your side come and solve that problem but there is no any permanent solutins came till,.

i mrequesting u to please look into this as prirority.

Thanks and Regards
G Vikram Singh
A-97,Sector 19,
Noida 201301
[protected]
[protected]

Dear Videocon

I had purchased two tv's from a videocon showroom. one was going on good from four year but on monday suddenly closed automaticly. I couldn't find the problem. my anather tv from videocon(purchesed one year ago) is having automaticly off problem, i checked the Timer but couldn't find. i am staying without any TV now a days in my house. My wife facing the problem more without TV.
Please tell me best repairing point about these tv's. Thank you.

-Mahitosh Khandelwal
36/12, East Patel Nagar, III-Floor, New Delhi
[protected].

Dear Sir / Madam,

I had complaint at Videocon service cenre on 30/06/08 Complaint No.7JA[protected], but not any responce. Once again given complaint dated-04/07/08 Complaint No. 7JA[protected] but yet not any responce from service centre.

I have very disappointed about Videocon service centre. So pls give solution on that matter.

We are waiting for your reply.

Thanks & Regards,
Milind Raornae
Mumbai

there are no genuine concern for old customers by there service people

Dear Sir/Mam,

I had complaint for our 29 inch Videocon Bazoomba at Videocon service cenre on 09/10/08 Complaint No.7w[protected], but there is no response from them. We are suffeing from the same problem from last 4 months. The TV is used tp get turn off automatically and it used to get turn on again after certain time period like 2-3 hours automatically. it is happening on daily basis from last 4 monts. on last 4 occassion your representative came very late and by that time the TV get turn on automatically and your representative replied very casually that he can't do anything as tv is working perfectfly against me. Every time your representative is comming late when the problem occurs(tv automatically turing off) and by the time he comes the tv turn on automatically. We have registered our request many of times during last 4 months and still we are not getting any perticuler answer from your side. Now your service persons are testing my pesions. I hereby resquest you to kindly get it done immideatly else it will force me to go against you by legal chennel.

Contact no. [protected]

Regards.
Sachin Ghadage.

Videocon call centre is constantly busy and their website is not updated

I am purchased Videocon DVD Player on 14.1.2008. My model is DMV 8333 From that day I have faced lot of problems from that player. for one month it was working and suddenly offed. I went to the service center. They are saying the MPEG Board problem and kept the player for nearly 45 days. againt after 2 moths it was dead. This time they are said the memory IC was gone. after 45 days they Replaced. In waranty period (6 months) the player was on the service center about 3 months. I didn't see the player in my house. This Product DMV 8333 was the worst product in the videocon. I adviced all to dont purchase this product.
Varma, JNTUCE Kakinada, [protected]

Dear Sir/Madam
I have purchased a Videocon, TV Challeanger 22, a few months back from Goyal Brothers Aligarh .Yesterday ie.26.1.2009 my youngest son locked the TV by mistake and the whole system of TV was locked .Only one channel was visible.I went to your official service centre Mini-electronic to know how the lock system can be opened but to my great surprise not a single person working there helped me .Instead they discourged me to trymyself and challaned that I can not open the lock system.Infact they wanted some money to open the lock system of my TV.I came back to my house and eventually opened the system with the tips the machanic at Goyal Brothers gave.
The Service centre employees should give me the explaination regarding their bad attitude towards me and also be trained to behave in a proper way sothat in future no one could be disrespected at your sevice centre.

my tv is not working properly. colour is do'nt stay the channel. when set the colour & channel & click next tune colour & channel is not staying

I have purchased Videocon TV K29 No. 202524 Bill no 18260 Date 03. 09. 2008 from Next Retail India Ltd Mira Bhayandar Road Mira Road East Dist Thane Maharashtra

My TV has not been working since 18. 03 .2009 I lodged complaint on the same day to Next Retail India Ltd. Complaint no. MUM [protected]

Three times your tecnician came and there were some parts not working including TV tube It is more than 15 days but my query has not been solved My TV tube has not been replaced till date after giving more than 5 complaint to Videocon Service center Bhayandar East Dist Thane Maharashtra

Narayan B Joshi
[protected]
Date 05 04 2009

Sir/ Madam,

I purchased CTV IF29G. Went wrong about 15 days back. All efforts to lodge report gone in vien. Numbers given for complaint not working OR exist or not, GOD knows.
Sunil Dutt
[protected]
Delhi

dear vediocon

i have purchase a vediocon tv at one o[censored]r showroom. now iam facing the problem with it i calling the consumer office but there is no response from u please provide any no. regarding customer care

please do needful

sujatha
flat.no.109/10
hill view residency
arilova
ambedkar nagar
visakapatnam..40

i have pruchased vedeocon challanger in Aug 2008 from Prakash electronic now its getting to much problem . Now its repaired three time by delor on paid basis while it is in waranty still our TV is not working.

Dear Videocon

I had purchased two tv's from a videocon showroom. one was going on good from four year but on monday suddenly closed automaticly. I couldn't find the problem. my anather tv from videocon(purchesed one year ago) is having automaticly off problem, i checked the Timer but couldn't find. i am staying without any TV now a days in my house. My wife facing the problem more without TV.
Please tell me best repairing point about these tv's. Thank you.
SANDEEP LOKHANDE
FLAT No.504, UNTKHANA,
MEDICAL ROAD, NAGPUR-(MAHARASHTRA)-440009
mobile no.[protected]

i purchased atv from show room but after one year it is not working now a day.please tell me the coustmer care no or send them to my address.




regards
sumit rana
h.no 274, moti nager
karnal 132001(haryana)
mob.no. [protected]

dear videocon,
i have 5 videocon a.c at my place.i m really dissapointed by the attitude of people working in service centre.there is gas leakage in 1 of the a.c n despite of calling them again n again nobody is comming to repair it.now they have even stopped picking up the phone.we are fed up of poor services provided by videocon.

i have purchased 22Ep but no sound in tv chage 7297TDA plz solve in time

I have purchased k29 plz make it.
to call plz make it in time



khemraj adhikari
india
[protected]

we purchase videocon tv, it's not working properly

Ranjit Kamble.
Mob: [protected]

It is 100 percent true that the picture quality of videocon colour TV is very poor. We had bought Slim & Trim Videocon Colour Television from Vijay Sales, But within a month our screen picture got expanded and day by day the size of the picture is increasing. Though we had log complaint at their service centre email id, but invane. Even the response time is very poor. The fellow technician gives nonsense type answer for the query.

So requested that before buying the product of videocon think 100 times.

I want make a complaint but your customer care no. 30404040 are very buzy so plz tell me any new contact no. for making a complaint.

The Volume of my TV is not working properly well after some time it is gone automaticly and not comming second time.

so plz tell me new complaint no.

dear mr kr kim
ceo, videocon

sir,
last month i purchased videocon split ac.but ur company service is so bad becaz of that in future i m not going to purchase any videocon product. sir i m regional manager in alkem ltd. n we have strength of more then 6000 employees.on my company internal communication also i m going to mail my bad videocon experience with my companymate.
with regards
deepak

I Have purchased Videocon Bazoon Flat TV in 2004 right from the day One the TV is not working properly every time service boy comes opens the doom do somthing and go.
Write now no service boy is comming they r charging more when compared to local TV mechanics .
I am facing many problems can u exchange this tv .

Dear Sir/ Madam

i have purchased a videocon planed bio 54 cm tv last 5 years ago there is no problem i tv but tv remote and papers has missed so u have to give planed bio tv remote serices last week i went to bring duplicate remote they are asking tv remote serice so kindly give some sutiable serices


regards
k Ragavendra
[protected]
ragavendra.[protected]@gmail.com
hyderabad

HI... I M VINOD KUMAR FROM SARGAM ELECTRONICS DELHI . I M FACING LOTS OF PROBLEMS FROM YOUR SERVICES .THIS IS SEVENTH TIME COMMITMENT FROM YOUR SERVICE CENTER SIDE BUT THEY DONT CARE ABOUT MY PROBLEM.ACTUALLY I HAVE A CUSTOMER WHO HAS BOUGHT A VIDEOCON CTV (SS1200) WHICH IS IN WARRANTY. FROM THE NEXT DAY THERE IS A FAULT OCCUR IN IT. FROM THE SAME DAY I COMPLAINED IN UR CUST . CARE AND IT ALSO HAPPENED TILL DATE . I HAVE LAUNCHED COMPLAIN NO :DEL[protected] (18.08.09) . SO PLZ DO THE FAVOUR AND TAKE ACTION IMMEDIATELY.


THANKS & REGARDS
VINOD KUMAR
SARGAM ELECTRONICS DELHI
[protected]

Sir/Madam, I have purchase Vediocon 21" Slim Trim-40 Colour Television on[protected], from SNEHANJALI Electronics & Appliances Pvt. Ltd., Sheetal Snehanjali, Nr. Rassaaz Multiplex, Near, H.P. Gas, Opp. Sheetal Nagar Bus Stop, Mira Road(E), Dist:- Thane Maharashtra. Since I purchase this TV, it is not working properly. First time it is not working on[protected] and repair by videocon service centre on[protected], then again not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected].Now Yesterday on[protected] it is not working again.I have compliant serveral times to Snehanjali shop & Videocon service Centre. But again & again i am facing same problem. I am irritate by videocon service centre for services given by them.I have very disappointed about Videocon service centre. So pls give solution on that matter.

We are waiting for your reply.

old conventional tv with hitachi picture tube and toshiba circet it when opret it tv suply electric shot to the output videoand audiopin and the pin of cabel what is reasen for this?

dear sir
ihave use videocon tv from last 24 yers this tv due to short circet 5.6k ceramic resister and SI B100D(1130) and TPW1292can damaged than ireplace it by 4.7k ceramic resister, SI B100D(8230)and 12V, 1KVA transfermer and tv can work properliy pleace give me no bad umpact on tv picture tube and circuit
mob:[protected]

Sir/Madam, I have purchase Vediocon 21" Slim Trim-40 Colour Television on[protected], from SNEHANJALI Electronics & Appliances Pvt. Ltd., Sheetal Snehanjali, Nr. Rassaaz Multiplex, Near, H.P. Gas, Opp. Sheetal Nagar Bus Stop, Mira Road(E), Dist:- Thane Maharashtra. Since I purchase this TV, it is not working properly. First time it is not working on[protected] and repair by videocon service centre on[protected], then again not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected], again it is not working on[protected] and repair on[protected].Now Yesterday on[protected] it is not working again.I have compliant serveral times to Snehanjali shop & Videocon service Centre. But again & again i am facing same problem. I am irritate by videocon service centre for services given by them.I have very disappointed about Videocon service centre. So pls give solution on that matter.

We are waiting for your reply.

in my tv no display

i am havng tv jumbo-34 and complained about 16 day ago i got call from engineer that he will come but till date he has not come

Dear Sir,
I have purchased a 22" LCD Videocon T.V. from Sales Emporium, Nager Bazar, Dum Dum, Kolkata on 11th inst, the Model No. of which is LCD VBL 22SBH-FLE and the serial no. is[protected]. The problem erupted 2/3 days back that the resolution of the T.V. is not proper and the sound is becoming up and down sometimes. In this respect, my husband lodged a complaint with your Kolkata service centre for its immediate repair. The complaint no. is 79922042 dated 22.9.09. My husband was told that within 24 hours the service mechanic will attend but in spite of number of reminders, the service mechanic didn't turn up to our house. Every time we are being told that the person concerned will turn up within 24 hrs or 48 hrs. I have been using the Videocon products for a long time and I had no idea that the after sales has become so poor. I hope the CEO/Vice President of 25, 000 crore company is listening my cry. I wonder whether my voice will reach to the management or not.
Thanking you,
Yours faithfully
Sipra Mukherjee

very very poor sevice bhilai service centre all of staff very senseless

Sir,
I purchased Videocon colour T.V. (model: CTVK29V) on 12.09.2008 from Electric Enterprises, Lanka, Varanasi-5. I am sorry to say that the visual performance of the set is not at all satisfactory since the date of purchasing. I got the set repaired for 5 to 6 times by the Videocon company technician, but the result is still unsatisfactory.
I, therefore request you, kindly to get exchanged the above-mentioned set with a new one and oblige.


Thanking you,


Yours truly
Prashansha Tiwari Dated: 03.10.2009
H/23, Kabir Colony,
B.H.U. Campus,
Varanasi-5 (U.P)
Mob: [protected].

i purchase 21" tv, problem : screen is dark, brightness is full, not able to see picture.
address:agra concrete pipe co., hathras road, nagla kishanlal, P.O. jamuna bridge, agra.Ph:[protected], 2344283, [protected]

SIR THIS U C NEGI FROM BAREILLY I HAVE PURCHASED VIDEOCON T V THREE MOUNTH BACK BUT MY T V HAS NOT BEEN WORKING PROPERLY SINCE LAST TWO MOUNTH I LODGED THE COMPLAINT ON UR SERVICE CENTER OR UR COSTMER CARE NO. FORE TIME UR SERVICE CENTER TECNICIAN CAME AT MY HOME BUT NY PROBLAM HAS NOT BEEN SOLVED I HAVE VERY DISAPPOINTED ABOUT UR SERVICE CENTER SO PLS GIVE SOLUTION ON THAT MATTER THANKS N REGARDS U C NEGI TULSEE NAGAR BAREILLY[protected]OOO9 91- [protected][protected]

From: Rajesh Sinha (MSSL) [mailto:[protected]@mssl.motherson.com]
Sent: Monday, November 09, 2009 10:41 AM
To: customer care
Subject: RE: Authorised service station in noida/ poor responces

Dear

As per your instruction send SMS SVC to 53030 on dated 6th Nov time 18:36:17 but reply receive up 7th Nov 2009 time 10:23:52. Again we send SMS to SVC to 53030 on 7th Nov after that we receive the call he asked the enquiry about address & problem & he told me in after few hrs our Sr. engineer will consult to you & solve the problem but on 8 th 5:50 we receive the call from your excutevive & he ask same enquiry like a previous Executive address & problem & service charges.

you know the problem started from 5th of Nov I intimate you 6th of Nov toady is 9th of Nov problem is still now as it is . I am very fead up with your service procedure . A small problem in small TV will get 5 or 6 day then how customer will retain with you . Saturday & Sunday is important for us so I made decision to change my TV with other brand LG . Thanks of lot to your valuable customer.

Pl stop further process servicess to me .

Regards

Rajesh sinha

-----Original Message-----
From: customer care [mailto:[protected]@vgmail.in]
Sent: Friday, November 06, 2009 4:15 PM
To: Rajesh Sinha (MSSL)
Subject: RE: Authorised service staion in noida

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

Please contact on our customer care nos.[protected]All Networks)

or[protected]Prefix with local STD Code).

SMS us Type SVC and Send it to 53030. Our Executives would get in touch with You Soon.

Thanks & Regards,
Sangeeta Sethi

Customer Service Dept.

Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.
[protected][protected][protected][protected]
From: rajeshsinha [mailto:[protected]@mssl.motherson.com]
Sent: Thursday, November 05, 2009 10:38 AM
To: [protected]@vgmail.in
Subject: Authorised service staion in noida

sir

Pl Confirm the Authorised service staion in noida

Regards

RAJESH SINHA

[protected]

I had complaint for our 29 inch Videocon Bazoomba at Videocon service cenre on 20/11/09 I call on[protected] in pune, but there is no response from them. We are suffeing from the same problem from last 4 months. The TV is used tp get turn off automatically and it used to get turn on again after certain time period like 2-3 hours automatically. it is happening on daily basis from last 4 monts. on last 4 occassion your representative came very late and by that time the TV get turn on automatically and your representative replied very casually that he can't do anything as tv is working perfectfly against me. Every time your representative is comming late when the problem occurs(tv automatically turing off) and by the time he comes the tv turn on automatically. We have registered our request many of times during last 4 months and still we are not getting any perticuler answer from your side. Now your service persons are testing my pesions. I hereby resquest you to kindly get it done immideatly else it will force me to go against you by legal chennel.

Dear Sir

I had purchas a videocon TV last one year ago but suddenly has outometicly off. So please send me our serviceman in house. I hope you that you are sending our serviceman in my house as soon. please revert me ASAP.

Thnaks & Regards
Sanjay Singh
[protected].

Videocon — Very Poor After Sales service Even for Warranties product

I am Md.Abbas Hyder from Hyderabad.I have purchased a Videocon Cherry 1200 29inch CTV on 06 october 2009.
Since day1 there were lots of color patches visible on the screen.I have been complaining regarding the same many times to the service center number.Below are the complaint numbers that i have raised through customer care center
1)HYD[protected]
2)HYD[protected]
3)HYD[protected]
4)HYD[protected]
5)HYD[protected].

Even after raising this many complaints my issue has not been resolved till now.

Hi,
My self Amit Chaudhary, 2 yrs ago I had purchase Videocon TV, but it suddenly off & it can't start now.

I am tried so many times service center no[protected] at pune, but no one reply.

Please revert me at earliest.

Amit
[protected]

MY TV REMOTE IS NOT WORKING AND CHANELLS
ALSO NOT CHANGE PROPERLY

I purchased a TV from videocon in Dec 2009 I lifted it off the table and the stand broke they then told me that it was not under warrenty I will NEVER use this company again

It was very bad service in bhubaneswar, I have already booked several times complain at Mr.Nayak your RSM, but no respond found at your side till 3 month .My washingmechine is dead, pls look the matter and closed the complain as soon as possible.

Rasmi Ranjan Jena

Sec-3, Niladrivihar
Bhubaneswar
[protected]

Hi,

I am also here with a bad story, I shoped a videocon windows ac a year ago, now i am feeling that it's going down with some cooling problem, i think compressor does not work properly, Following to my difficulties i complaint about same over store (ERA Radios Bareilly) from where i purchased it because they have the service center as well, But the people there do not respond on my query and i am going with this trouble since last two months.

Really a bad experience with videocon.

Thanks
Vishnu Sharma
[protected]

Quality of Service Sucks, and

Videocon TV — TV PICTURE NOT CLEAR.ABNORMAL SOUND IN TV

DEAR SIR
Last four month i got videocon d2h satalite tv . last two month tv picture not clear and ubnormal sound in tv countinues start the tv. many time complant call the customer care but my probleam not solve.pls solve my probleam .im very belive in videocon product but i m very said

I m very said

TV PICTURE NOT CLEAR.

(mano ya na mano offer) i send my original certificate 132520 and paid extra amount 7500 for lcd tv no responce to me please send my tv k.mastan babu. s/o k venkatasubbaiah porumamilla-516193 my mobile no [protected] my email kanamarlaputi.[protected]@gmail.com

Videocon Washing Machine — After sales service is Very poorest

After so many reminder and complaints to Vedeocon washing machine service center no body bother it that cosumer's problem so i request everyone please donot purchase Vedeocon Product.

Videocon — my t v not repair

i purchaged new tv in srikakulam showroom just its picture shaked wih in one moth but this service center not coming in home service .

videocon service technician not come at our show room for warranty period reparing…..

our 4 complain pending at last 4 month…on tv and refrigerator
but videocon compny not answer us…

plzz action of this compeny

tnx n regards

sanjay jalu
maruti electronics
mayur marcket, opp police station
charchowk,
keshod 362220
dist- junagadh
state- gujarat

my mo. no. [protected]

Dear Videocon

I have purchased the videocon 29" colour tv from your one of Showroom, but that tv is giving the regular problem some body from your side come and solve that problem but there is no any permanent solutins came till, .please change my colour tv . complain no. LUC [protected], LUC [protected].


MUNNA KARWARIYA
TARAUHA ROAD, KARWI,
DISTT- CHITRAKOOT U.P.

dear sir my videocon colour television service not repair last four month i am 150 time complaint at the customer service center no response you customer service in very poor no response for customer so i hop you red my mail and take action to fast and infrome my mobile number manaram bishnoi near by pass mhadave ka duna basni nikoba jodhpur rajasthan my mobile no[protected]

Videocon 29 " Television Repair — Unsatisfactory Services

Have Procured Videocon Television and which is not working due to remote failure and non working of the sensors.

Have launched complaint with Videocon twice for the same thing. Once the engineer visited who did not possessed adequate knowledge and was very rude.

We the complaint was launched again, there was no response. This is the most pathetic organisation in terms of service and the quality of engineers hired.

I am extremely disappointed with the organisation.

I had purchased LCD Videocon on 17.01.2011 from M/s G.K. Electronics, WZ 250 Main Najafgarh Road, Uttam Nagar, New Delhi. The picture of LCD have now become faded i.e. colours spread over all the screen of LCD since 25.07.2012. I made complaint to Videocon vide complaint No.DEL[protected] and a SMS was received on my Mobile No.[protected] that my complaint would be attended by engineer Muneer. Mr Muneer visited my home on 28.07.2012 and told us that there exist some problem in Mother Board and Rs.3000/- would be charged. I told him that my LCD is still under warranty. Engineer Muneer replied that no Sir, there is no warranty on your LCD. However, when I gone through the Warranty Card, it shows that Terms and Conditions 1 to 4 are there. 1 says that This warranty card entitles you 2 years of extended warranty applicable from the date of purchase. This warranty does not entitle you for replacement of this product. I could not understand what type of warranty is this. Now, I understand that purchasing of product of Videocon was my foolishness. The service is poor. very poor. Dear customers forget to purchase any videocon product. Be aware. Be fair, . Purchase something extra ordinary product to have better quality of picture. I am very angry with the Videocon Company and moving to Consumer Court with all original papers within a day or two.

Videocon TV — TV Shut off

I'm using a Videocon TV and its shuts off while I was watching. I don't know what happened. NO CUSTOMER CARE NUMBER OF VIDEOCON IS WORKIG. I don't know what to do. Please help.

I'm using a Videocon TV and its shuts off while I was watching. I don't know what happened. NO CUSTOMER CARE NUMBER OF VIDEOCON IS WORKIG. I don't know what to do. Please help.

very very bad dont purchase any product of Vediocon

Remote control not working

D2h remote control is not functining at all . Inspite of change of battary.please kindly notice the problem and replace it as soon as possble

Videocon Fully Automatic Washing Machine — Customer Harrassment

Washing machine complaint was made with a call center and they sent someone who instead of repairing the minor defect broke the machine to earn additional money and later claimed that the person who broke it was not from their service center at all. They instead called us at fault and the final conclusion after all this is that my machine which other then the minor defect is now not working at all.

Videocon fully automatic washing machine — No response from videocon even after repeated complaints

My parents bought a videcon fully automatic refrigerator on 9/6/2009 and it got repaired on 21/7/2010 and my parents gave a complaint on 22/7/2010 (Complaint No :- hyd[protected], person who attended the call :-Chare) but people from videcon didn't respond and again on 29/7/2010 (Complaint No :- hyd[protected],person who attended the call :-Venkat) and another complaint was given on 13/08/2010(hyd[protected],,person who attended the call :-Rakesh) . Please help us in this regard.

Contact Person name :- Surendranath

Contact No :- +[protected]

Thanks in advance

Videocon fully automatic washing machine — MACHINE IS OUT OF ORDER

I HAVE LODGED COMPLAINT ON 05/05/2011 REGARDING MY WASHING MACHINE MODEL VNA 911 (FULLY AUTOMATIC) WITH VIDEOCON FAIZABAD AND TURN THEY PROVIDED ME COMPLAINT NO AHM[protected] WITH A CONFIRMATION MESSAGE THAT THEIR SERVICE ENGINEER MR. MAULIK WILL VISIT MY RESIDENCE SHORTLY. MORE THAN 6 MONTHS HAVE ALREADY PASSED BUT NOBODY TURNED UP TILL DATE.

PRANABESH DAS
VIDYUTNAGAR TANDA

Videocon fully automatic washing machine — very bad service and cheating

I am roy living in ernakulam district,I want to submit a complain about videocon washing machine FA 55.I have purchased this washing machine 4 years back and would have spend atleast 10000 for repairing it.1 month ago my washing was not working and i complained to the service station in ernakulam and they sent one mr jayakumar to solve this ,he then came and told us that the mechanism is not working then he replaced it and i costed 2700 for this and again the washing machine did not work.then he replaced PCB and it costed me another 2200.and now also the washing machine is not working.kindly please take action against the ernakulam service station and kindly please get me the money back soon,i have the bill that i paid.please consider this or i will go to consumer court.

Respected sir,
I had purchased a Vediocon 32" VAP32 SCREEN LCD TV model no.VAP32HBG-FPA vide sr.no.[protected] from SHIVA RAM & SONS 50A, Shastri Market, Punjabi Colony, Narela, Delhi-110 040 dated 12.07.2009 vide invoice no.SRS/R/788.

Before five days my T.V.was not on/working through remode as well as manual, i had complaint same to the dealer "SHIVA RAM & SONS" on 20th March-2010 vide complaint no.KAR [protected]., today company technician from Sonepat has attend the complaint and inform me that T.V.power supply are not working and will replaced with in four-five days.

You are requested to kindly consider my request & send the technician on following address at the earliest.

Thanks & Regads
Mohd.Hanif
Central Warehousing Cold Chain Pvt.Ltd
NCR, Narela Road, Kundli
Distt.-Sonepat (Haeyana)

i have also videocon washing machine front loading fully automatic...but it went out of order ...after 2 years of purchase only...control knob problem??????regulator is pathetic...got new knob in 5000..and then again after 6 months it went out of order after giving so many problems...again the repaisrsmen are saying get the knob changed ..costs are 5000+...bought for 25000and 10000 on repairs... just want to beat the hell out of it...but what to do ...made a hopless choice ...videocon...indian make...poor performance and pathetic service!!!and above that my father doesnt want to buy a new one so soon!!!

I too had purchased a Videocon Front Loading washing Machine Model: VNA-50HFE. The Door system uses a Imported Thermal Lock device Make Elecroteknika DS 88, this thermal device / relay became faulty after 2 yrs of very limited use of this machine. Videocon does not have spares for this part which they keep telling needs to be imported, somehow the Local mechanic opened the molded part and repaired it, the machine worked for 5 ~ 6 months, each time the machine is used the Door used to get Locked and a screw driver has to be used to open the same because of the faulty thermal door lock. Now it has become totally faulty & the machine is not operating.
Moral or Lesson for customer: Never buy Videcon Products because their strategy is to import Models at the cheapest prices in bulk and then sell them at good prices without caring to stock spares. At this rate a person may have to buy atleast 10 ~ 15 Videocon wasing machines over his life time. Never Never Never use VIDEOCON products !!! Pls help me locate the spares - Thermal Lock if any one has it in stock. My contact No: [protected]

Dear Sir/Madam,

Myself is Jagdish Prasad. I purchased Videocon Washing machine, 6.8 Kg Chassis No. [protected] 3604016. from M/s Sahara Enterprises Najafgarh, New Delhi -110043 on 03/02/2008. I observed that the washing maching is leaking. I made a complaint to M/s Videocon, complaint No. 400VF 08B/12/720 on 12th March, 2008. The same complaint was made verbally to M/s Sahara Enterprises ( Mr. Rupes, Mr. Aman, Mr. Rajesh). They sent a mechanic Mr. Prabhu. He practically did not do any thing, and conveyed us that he will come back with the solution.
However NO one turned up since then. I am fed up with making complaints to the dealer, but with no response.
The attitude of the company is horrible towards its customers. Will you please help me and arrange to get my machine problem sorted out.

OR
If there is no way out, Kindly let me know if I need to go to Consumer Forum to resolve my complaint.

I am a videocon washing machine user. I rang mr. tapan sau on sunday to inform my complaint. but mr. sau replied very badly saying that " you must be working in any office, is the office working on sunday. and he also replied with very very bad words. pl. take necessary in this regard.

Videocon Washing Machine. — Long Pending Comlaint

To,

Videocon Customer Care,

Videocon Appliances Limited,

Chitegaon, Aurangabad.



Subject: - In connection of complaint regarding Videocon Washing Machine.



Sir/madam,

I feel very regret to inform you that my washing machine whose Serial No. is 8290, Model Multi 6800 purchased from your authorized dealer Balaji Distributors, Bhopal (M.P.) vide Invoice No. 1553 dated 11/07/2007 is not at all working properly. The innumerous defects in it are becoming a matter o[censored]nusual expenditure to me. I am not at all satisfied with your services and product. The Bhopal Service Station has no concern with problems of the customers. I have already talked to them many times about my problems but no interest has been shown by them. They are only concerned with money matters & feel no obligations towards their customers. Moreover, in spite of occurring heavy expenditures, not even a small improvement has taken place in its critical situation.

The different problems being faced by me are as under:-

(1).Your model has been provided with the facility that no rat can enter inside it but the same is not working & rat is constantly going inside it and cutting down the wires, according to your engineers.

(2).The wires present in the machine are not at all branded and have no difference from the local quality. In spite of making a payment of Rs. 850/- to the service station vide Ch. No. 229 dated 16/10/2008, no improvement is made in the wires of the machine.

(3).The service man of your respective service station has suggested to get an iron net affixed at the bottom of the machine by screws in spite of the fact that the machine is of plastic body. Will it be correct to do the same & if it is correct who is going to take the guarantee if any damage occurs to its plastic body.

Hence, it is proved that your product has high manufacturing defect that cannot be corrected and which is going to create trouble for us in future. We feel very guilty to have selected this model as our choice. We want that a new piece should be issued to us in place of the existing one and the servicing amount of Rs. 850/- should also be refunded. An early action regarding the same is solicited otherwise I will have to take legal support.

Thanking You



Yours truly,

Sunil Wadhwani

Customer



Place: D-17, B.D.A. Colony,

Koh-e-fiza, Bhopal (M.P.)

Phone No. : [protected]

Date: 30/12/2008

Dear Sir,


I purchased one Videocon Washing Machine consisting Modal Name – Multie 6800 DLX / Combie 6800 DLX, No.[protected] through your retailer
M/s Khurana Enterprises, Alwar, Rajasthan (Code B-1302) with Bill No. -13026 dated 06/01/2008. After eight months of the purchase, we observed the problem of leakage through its washing tub. I send two to three times this washing machine to your nearby service center for the same problems after that they changed the washing tub.
But now problem is not over. Again after one month, we are facing the same problem of leakage through its drier. Thus I am observing that it occurring again and again due to some manufacturing defect i.e. product is defective.
Therefore, I request you to kindly replace our washing machine with new one, so that problem is over.

Regards
Sudhanshu kumar singh

Videocon Washing maching — machine is defective

I have purchase Videocon Washing maching from local dealer of videocon from last year .
but it is troubling four to five times.I want to replace my product but i am not getting satisfied answer from company.also i am calling toll free number but there is no body to pick up the phone.

Dear sir, In spite of my regd. letter to the VC/CEO of videocon industries on 2.2.12, nothing was resolved. My problem is that i had purchased a semi auto WM ON 29.12.11 from a local dealer PRABHU of PURI ODISHA. MODEL NO.VS72MNGR(FAU) SL-602602 After few days of purchase, it started manufacturing defect like water leaking from below, odd wash motor sound, dry problem etc.Complain made to the customer care at Puri.Nobody took care of the product.SORRY IT HAPPENS ONLY IN INDIA. PREPARING FOR THE CONSUMER DISPUTE CASE IF MY COMPLAINT IS NOT ATTENDED IMMIDIATELY FROM MANOJ KU.DASM ADV. BASELI SAHI PURI(ODISHA) PH [protected].

I bought the Videocon VNA911 washing machine in 1998 and is giving nice services. From last 2 months the MAGIC JOINT, (the part which connects the machine with water tap) is broken and is not available locally in Jamnagar. I request to help in this regards please.