Videocon Industries Complaints & Reviews

Unable to login to videocon d2h since from last one month.
Despite putting otp for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but same problem appears again and again.
Thus unable to create my own channels pack as par trai guidelines.
Unable to contact customer care numbers including nodal office number. None of them are working. All numbers not reachable/not available/blank tone.
Kindly resolve the issue as the earliest.

From a few days back my videocon d2h hd settop box gives very loud cracking like sound in all the channels. I have replaced the hdmi cable, then switch to the component sets but the problem remains same. Complained it several times but did not receive any response till date. So kindly let me know whether it will be solved or i will have to switch to other provider? My d2h id is[protected]. Thanks

I had activated a new package (Mega english and mega tamil), on february 27th and received the channels by march 1st. However, 13 channels were missing from the package. After 2 complaints and follow up from my end, a technician visited my house on march 4th (Monday) and after a thorough check, informed me that the problem was not on my end but with videocon back end team.
He called the service centre, who tried refreshing my connection a few unsuccessful times. I ended up having more missing channels than previously. The service centre person on phone with me told me that he will delete my package, retaining only the add-ons. He asked me to give a new request with the promise that the correct channels will be activated within an hour. So i provided the request around 6pm on march 4th for a new package.

As the package wasn't activated by tuesday, i contacted videocon customer care and lodged a complaint at the managerial level. The manager who was on call with me, escalated my problem over email to the back end team and asked me to give a new request, which i did under his supervision. I received the message that the request was updated successfully. I was later informed by customer care that the manager that the manager had registered a wrong complaint that i had login issue, despite my repeated reiteration that it was an activation problem.

Not having my package activated even on wednesday, i contacted customer service again and after a long delay and multiple call drops, registered a correct complaint on my issue. I received a message from videocon, with the complaint number[protected] and assurance that the activation issue will be resolved by march 7th, 5 pm and i will receive my requested channels and package.

As of march 11th, 2019 (Monday), my request has still not been activated, despite numerous phone calls to customer care and hours upon hours of recorded conversations with representatives, supervisors and managers.

I have spent at least two to three hours every day calling customer care and waiting on hold to speak with the concerned authorities about my complaints, since tuesday. Every time i get through to the representatives, either my call gets dropped or i'm wantonly transferred to a different language customer service such as malayalam or kannada. Any time i get to speak with supervisors or managers, they ask me to wait, tell me that they are escalating my complaint and give me deadlines such 2 hours, 5 hours, 24 hours etc., within with my requested package will be activated. I have been hearing this same response since march 7th evening, with no additional information.

Supervisors and managers promise to call me back with more information and a resolution, but they have not done so, not even when the call gets disconnected in the middle of an ongoing conversation.

Today (March 11th), when i spoke to a manager about my issue, he was very rude to me. He said that the complaint was getting escalated and will be resolved within 8 hours. When i expressed my understandable doubts and asked him to inform me what the issue was, the status of my complaint and what steps had been taken to resolve it (Information i am entitled to and haven't been provided until now), he was very rude and disconnected the call, stating that there was nothing else he could tell me.

I have already written to d2h customer care on this matter, with detailed information on the time line and various complaints i have lodged. But i have received no response from them. There is also no response from my nodal officer in his registered phone number.

This problem i am facing with videocon d2h has taken over my life. It has become a routine of mine to contact videocon customer service every day and spend 3, sometimes 4 hours trying to get through and staying on hold to speak to the responsible authorities. I have become frustrated and deeply troubled with basic lack of humanity and common courtesy in videocon customer service. I have had to waste my precious time, energy and money, and faced tremendous mental and physical stress due the incompetence and callousness of even the higher up videocon customer service in dealing with a simple issue.

Members in my family are unable to watch their preferred channels and programs for the past week and this has led to problems in my personal life also.

I hope that trai intervenes in this matter and provides me with a prompt and satisfactory solution to my complaints.

Hi team,

I am trying to login with the current registered number to videocon d2h website for channel selection, but unfortunately i am not able to do it.

In result to that i want to change my videocon d2h service registered number.
Can you help me to change the registered mobile number for my videocon d2h service from [protected] to [protected].

Customer id or subscriber id :[protected]

Dear sir/madam,

My father is a current subscriber of video con d2h. His customer id is 5523446. The subscription is registered under the name of abdul munaf. He is no longer in our contact. I successfully however changed the registered phone number from my account by logging into it, but i am not able to change the name. So i request you to change the name to avesh khan lohani, which is my father's name as he is using and paying for this customer id. I am mentioning it below again.

Customer id: 55234466

Current registered name: abdul munaf

Correct name: avesh khan lohani

As i am not a resident of india currently and my father is not comfortable to computer use, please call him on the registered phone number if needed.

Thanking you.

Sangeeta bose

Dear D2H Team,

My d2h didn't recharge and my paytm balance was deducted as I was wrongly recharge to other no. on 86886090 instead of 83886090 of ₹330 and this amount was deducted from my paytm account please refund this amount in my Paytm account, so I can recharge my d2h, please resolve this issue ASAP.

THANKS

I am customer of videocon d2h from last 10 years & my customer id is 43830902 but now as per trai rule every one select own package & pay as per package. My register telephone number is not in service because of i am not able to recieved sms or otp for login my videocon account. I also write mail to [protected]@d2h.com, nodalofficer. [protected]@dishd2h.com 3 times but no any reply from videocon. So please register my new mobile no. [protected].
Register my number so i can login to my videocon account & select my pack as per trai rule
Thank

I did my videcon d2h recharge today on customer id 29441445 of 3300 for super gold pack. After that maximum of the channels have been stopped since morning. The channels just stopped even before the date of expiry of the pack existing.

And i have tried calling their customer care number atleast 20 times, getting answer that the line is busy which is absurd for customer care numbers. And when it gets connected, they are keeping it just on hold all the time. I was at hold for around 10 minutes and then they just cut the call.

I had an issue with my set top box and raised a complaint after which one of the technician came home and replaced the same and charged us 450 rupees. The next day another technician got me a normal remote and charged me 200 rupees. Now today i got a message on my rtn "service charges rs.450 have been posted for your account for customer id. 95271880".in total they charged me 650 as cash and 450 from my account. I wanted clarification and called the customer service center and they are busy as always. This is a rip off. Very bad service and lack of clarity and transparency. As per their charge sheet, it is 200 for service, 200 for the set top box and 200 for the remote. So i don't understand the reason for extra 500 they have taken. They are cheating the customers as not many people check their account balance and money can be swiped off it very easily. Very frustrating and un ethical.

Tried calling videocon customer care to no avail. We have been trying to get hold of customer care for last 10 days but nobody cares to respond. The lines are always busy. Settop box is not working. Singal loading stops at 54% so the system is not booting up.
Highly disappointed with the service.

Customer id:
49499683
Contact - [protected]

We hope to get heard through this medium.

My customer id is[protected], i recharged my account last month 9th with 246 and my account balance is 286. But today on words i last few channels (Maa tv, etv..), already i have time for this month 17th. Not only this month last two three times this type situation was happens. After recharge the account not activate immediately it need 3-5 hrs time and customer team not respond properly, irresponsible of d2h team. Herewith i am attaching last month recharged proof find it.

Hi, i am tito thomas, a customer of videocon d2h. But, unfortunately i had lost my old telephone number [protected]. Now all the information about videocon d2h cannot seen by me. Thats why i need to change my old registered telephone number to new one. Please add my new mobile number -[protected] as new registered telephone number as soon as possible.
Thank you.

As per new trai rules we had selected our own pack and optimised that also but in videocon dth site they are not providing any services related to HD channels they are only providing SD channels list and thecustomer care number of videocon dth is always unreachable. We have to select HD channels which are not available in videocon site, in this case how can we select our choice channels because the channels pack provided by videocon for its customer are very much expensive beachside of which we are paying hefty amount to see tv Channels

I have recharged my account 3518858 today morning. Retailer shop person told within 30 min channel will be activated. Till evening my channel is not coming. After calling several time got the customer service number and the executive told it will take 2 days to activate. He can't explain me the reason behind this. When i asked to take d with senior he disconnect my call. Please take immediate action otherwise i will go to consumer forum for this.. Thanks
Sudipto chakraborty
Is 3518858
Mob [protected]

Rd. Sir,
Pl. Provide us our favourite channels.
1) zee talkies 2) aaj tak 3) sony pal 4) abp maaza (Marathi)
And all free channels.
In this era or now a days we found everybody in hurry and have
No time. Everybody then wants some entertainment.
No other source is as like as t. V. When sit in front of t. V. We
Want some latest news or favourite film entertainment

I am seleted channel online from website but my subscribe channel not comming. Call multiple time but call center people dont know the solution so they put call just on hold. Multiple time i select channel from website and customer care also confirm about my selection. Every time i got one answer your channel start after 2hr or 15 min, but its not working from last 10 days. This is very worst service that videocon provide to customer

So request either provide these channel on my account or i will got disconnect from vediocon.

I an facing frequent disruption of cable services since last one week. My request for migration to d2h recommended plan d2h combo sports have not been processed even after a week of submission. I hv opted thus because their charhing system is unambigous and free channels cannot b selected. However regular charges are deducted.

Details of connection is as under-
D2h operator - videocon d2h
Customer id[protected]
Payment made for selected package-₹ 444

The customer care no. Is not working and call disconnects abruptly. My email complain to them is going into their deaf year. I m very disappointed and want my d2h operator to compensate me for the harrasment.

Plz look into the matter & do the needful urgently.

Sir, recently I choose multiroon of my videocon d2h connection.. i m facing many problems with this connection.. whenever i try to call customer care maximum times call are not connected.. I hv tried many times to customer care for my prob solution but there was no response... my 2nd connection is not working... pls sort out my prob as soon as possible... my customer id is..[protected]...

श्री मान,
मैं एक d2h cansumer हू l मैं अपने ऑपरेटर से अपना बेस पैक बदलने के लिए कई बार बोल चुका हूं परंतु मेरे ऑपरेटर के द्वारा मेरा बेस पैक अभीतक नही बदला गया है और अब तो स्तथि ये है के या तो फोन मिलता नाइ ह या फिर मिल भी जाये तो बेस पैक की बात करे पर फोन काट दिया जाता है आप से अनुरोध है कि इस विषय पर उचित कार्यवाही करने कि क्रपयाकरे।
सचिन कुमार

This is to inform you my cust id 39992160, and services of our existing rtn number is closed, so we would like to change our rtn with this new number [protected],. Because of this problem we are unable to login and create our own pack as required by trai. Please make the necessary changes asap

For your reference
Mail us to [protected]@gmail.com with your confirmation

Yours sincerely