Videocon Industries Complaints & Reviews

Dear Team,

I urgently need your help for action against the videocon D2h. Since Feb 2nd I am repeatedly trying to set my Try package. But videocon d2h always gave me error. For 1st 10 days the website was down, and customer care lines were not connecting. Then the customer care guys stopped helping and they are very harsh and careless. I called 5 times a day, out of which once it connects and obviously the Representative would not able to help and they will transfer the call to supervisor and after some time I will hear supervsior is too busy or the call will be disconnected.

Telll me one thing, If I am trying from website or application to set my channel it is telling "Your Package is not migrated. Contact Customer support" and If I will contact customer support, they will tell we can't help. Even they sent me an engineer for which I bared the cost he also told no issues at your end and to contact customer support. And the worst things that most of the time the CR will tel we have technical issues it will solve after some time. But it never.

For written compliant also I have mailed their customercare, and nodalofficer.[protected]@dishd2h.com,
CircleCoordinator.[protected]@d2hdesk.com. But, its been 15 days without the auto responce I have not recived any email.

Everyday, I try 10 times to set the preferred channel. But, always failed.

I am a techie and I avail many services this is the worst experience I had till now and they are giving mental trauma. Please help me to take some against them. Since Feb2 I can see only 2 channels.

Cust id:[protected]
Durgamadhav Behera

Hello i have been asked to pay 300 Inr only for telugu channels in secunderabad warasiguda & also even before the actual due date the account has been suspended. What kind of fraud is going on? The area customer service is charging sry demanding extra 150inr for tuning channels it seems(with utmost recklessness in their tone).resolve this ASAP. According to tria rules the charges for most of the channels had been reduced.
My question is neither your hyderabad local customer care number is working nor there is any other alternate phone number! So with whom we are supposed to speak to resolve our issue??
It's been more than a week since the services were stopped
Even after paying the required amount for dish along with installation charges for local warasiguda service. They are asking us to pay 300rs from now on only for telugu channels
Kindly resolve this issue as soon as possible

Customer ID no[protected] after recharging of amount 900 Rs we can’t see the tv seance yesterday due to poor signal. We can’t understand. Customer care call also we r unable to reach. So do the need full immediately and rectify. My address is G1/1st floor, himgiri tower, Gv reddy colony, Alwal, Secunderabad . Pin code-500010.

Respected sir,
I am Abhishek Sanjay Choudhari, i am having videocon d2h dish from 2 years. My customer id is[protected]. As per trai regulations i selected my channels and pack for recharge. I activated it from videocon d2h website and as per advice of videocon representative i recharged my account with perticular pack and i got sms about my recharge was successful. After doing all this my pack was not activated, i talked & tried many times to customer care but many times they are telling that there is some technical problem and system is down. I tried call many times to videocon d2h but same ans i got, from 8 days my connection is disconnected but i had paid money to videocon so please halp me and solve my problem.
Thanking you

Yours faithfully
Abhishek S. Choudhari

My videocon d2th account number is[protected]. I was using pack for 220 rs, I called videocon customer care to change the plan for 274. The plan got activated initially but soon for no reason they activated some another plan worth rs 624 without my information/authorization. And within 2 days ( 12-Feb-19 to 13-Feb-19) my account was charged for around rs 150 unnecessarily.
I have been trying to complaint about their issue since 12-Feb-19 on their customer service helpline, but they never did anything. After chasing till today i.e. 19-Feb-2019, I have lost my hope on their customer service and making a complaint here hoping here i might get the resolution.

Hi,

I was trying to get D2H connection for my Videocon DDTB TV (Model No.: DDBTVV2412A; Prod/Web Model No.: DDBTVVJW24FH12CAHP) which has internal set-top box. The contact number written on the back label is obsolete. Called Videocon TV customer care but they are asking to contact Videocon D2H customer care. I called D2H customer care many times. Every time they are telling the registration number is invalid and also my TV model number is not listed in their database. I have emailed both customer care but no reply.

I purchased this TV on-line from rediff shopping and the item is not listed there now to get support from the seller either.

I found that other customers also found the same problem.

Please let offer better customer care and reply the emails.

Thanks

Form yesterday i'm trying to ur customer care they are not receiving my call and it's getting busy tone till 3 hrs.. After a couple of hrs they have received a call.. Complain nos[protected].
Still it's not solve a problem. Plz can you help it us.
Old card nos - [protected].
Disconnect this one bcz we have purchase new one
New card nos - - [protected]. Plz activate this new one and old card balance transfer to new card..
Mr. Anil and mr. Himanshu we are not satisfied with ur service.. Solve our problem..

Thanks..

I am a 4year customer of videocon, customer id[protected], i am done a recharge of 330 rupees through amazon pay in 4th-feb-2019 the balance not came to my id after contacting so many time to d2h customer care just taking the complains and telling within 24 hours it will resolve nothing resolving already 2 weeks over. No support also after writing an email to them.

Also recently i did relocation as per customer care 450 rupees will be the charge but the engineer visited he forcefull taken 850 rupees he gave me the list cable 15m, 13 connectors, and 2 jointers. I know cable will be 12 rupees 180rupees for 15mtr. But the connector mention in cover 10 rupees but he charged us 50 rupees and jointer each 30 rupees and after that also few channels come and few channels are not came shown signal problem bcoz of that in next visit we arranged through customer care and again he asked us 200 rupees, we checked with customer care they told do not give any money and that engineer behave very rudely and told us the balance will disconnect if do not give money also asked i will do something it will deduct from your d2h account. Thinking to through the videocon and i will go for tatasky or airtel services.

Hi there,

My d2h id is :[protected] my registered mobile number is: [protected]. I recharged my account yesterday 18th feb at around 3pm but till now i am not getting a single channel. The message which is coming is "you have insufficient balance or the channel is not subscribed". I spoke with your customer care executives 5 times. And every time they said to wait for 30 minutes. Now its approx one day and i am not able to see my channel. No one is helping me. Please help.

Thanks
Sanjay

Customer #[protected]

We have raised a request with the videocon customer care helpdesk multiple times to provide channels as per the trai guidelines. Every time they mentioned that they have accepted the request but the channels have not been provided as of now. It is simply unfair that we have to pay for the channels that’s already free.
Every time we call the helpdesk now we are only being put on hold.

Strict actions from your end regarding this issue is requested.

Hi, my videocon customer id is[protected]. After trai new plan i have made a pack of selected channels of my choice, but when i am gpoing to chnage my pack it always says that "we are not able to migrate your pack plz contact to customer care" but customer care also not responding. Videocon only making fool o[censored]s. Worst service provider. Plz resolve.

I am trying to opt for the channels as per trai new rule but couldn't reach them. Also i have mailed them my selection but there is no response from them. From last 3 days i am calling the customer care but they are not giving any information and also talking very rudely. Every time they are asking to call after 1 hour and it is going as it is. I am having worst experience with videocon d2h customer care services.

Dear sir,
I am having videocon d2h device bearing customer id 45919996. I have lost my registered mobile number in videocon d2h. I want to update my channels list as per trai. Please help me to change my rtn.
Customer id 45919996
Client name - anilshivaji gaikwad
New no. For rtn - [protected] & [protected]
Email id [protected]@rediffmail.com

Our Videocon recharge was done on 31st Jan for 22 days but it ended on 16th Feb (i. E 6 days prior). Today on 18/02 we again recharged our account but there is no update from the Videocon officials.
We have been trying to contact the customer care since 2 months now but there's no one attending our calls. Also there is no proper guidance available on the official website.
As per the TRAI guidelines the new packs are available but videocon has no official announcement for it. Our New Diamond pack is supposed to function till 31st March as per the extended deadline but most of the channels are suspended for no reason at all.
If the issues are not resolved at the earliest we have no option left but to take further severe action against the company.

I have a connection of Videocon d2h. I was having access to all my desirable channels till recently. I opted for my favorite channels and even recharged again. But for the past 2 days I am unable to view any of my channels. I have raised complaints against the service provider twice but to no avail. I tried the customer care nos but no response. All this has happened after new trai rules have come. What shud I do

Dear sir,
I have done the recharge of Rs.300 on 18 feb 2019 around 7:30 pm the amount is debited from my savings account bt it is not showing in my d2h account so you give me the refund or else can complete the recharge
Bank name:ICICI, account no.[protected]
Transaction id:SB49880
Videocon d2h customer id:[protected]

Dear Customer care,
Good day to you ma/sir and hope you are all doing great. Am here to complain about my d2h videocon dish which i have lost my RTN on videocon dish and i want to replace it with another number. i have been calling with another number but not going through. please i will be happy if you can fixed it for me or help me to replace it with another number as soon as possible. Thanks and i will be looking forward to it.

Am trying to change my plan to mera wala plan . and i tried it a month before and an error message came saying your package is not migrated due to some technical error.please contact customer care. so i tried to contact the customer care with [protected]. but the call cannot reach this number. after 3 weeks surprisingly a customer care representative took my call and i explained them my problem and he said there is some technical issue . you have to try again.
then i tried again and again with that slow d2h site. i wasted my 1 and half hours trying and trying. after that i again called them and explained them and he told he will take a complaint and resolve it. after 3 days i thought my problem will have resolved. but no the problem still exists. i tried to call them again the ring is not going. now am thinking of moving to a good television operator. am not going to waste my hard earned money to these rubbish companies.

I have been trying to create new package according to TRAI rule since January 15, 2019 but till not yet (by 18th Feb) successful due to website error.
Website is not opening 80% of the time.Rest of the different types of error coming.

Customer care number ([protected]) not reachable( error: line busy ) all the time.

None of the nodal officer picking the call.

What the HELL is going on with Videocon D2h?

THE WORST D2H COMPANY: Videocon

I, dinesh kumar recharged my dth (Customer id[protected] on 11th of february, after looking at the packs available on the dth site for 30 days of rs 216. But then i got a message that the subscription ends on 18 february. I tried to call and contact service provider but no response i got. After 5 days i called again then i got to know from them that pack is of 240 rs. It's been a fraud doing with so many people like this
. The login site is showing something else and customer executive are saying something else.
Please get back to me on this number - [protected]
As soon as possible.