Videocon Industries Complaints & Reviews

I am user of videocon d2 h. From last 10 days i am unable view any channels of my choice. I tried to complain but no customer care no is working. Recently i have recharged but of no use. Hence I want to change my RTN from [protected] to [protected] immediately so that i can follow guidelines appearing on TV screen & view channel of my choice... Pls. Help to change my RTN..

Sir

As i have to create my new pack and recharge my videocon d2h account. Kindly change my registered mobile number for videocon d2h customer id[ 25507564 ] as i have forgotten my registered mobile number
New number : [ [protected] ]
Customer id[ 25507564 ]

Requesting you to change the registered mobile number as soon as possible

Thanks & regards

Consumer name: jitesh pagdhare.
Customer id : 6473256

Dear respected sir / madam,

My d2h connection is 10 years old & i don't know which mobile no i registered that time.
I tried to chose channel plan as per trai, but without registered mobile no. Can't login.

So this is humble request to change my mobile no & update (Update mobile no mentioned below:

[protected]

Regard's,

Jitesh pagdhare.

Despite my subscription being valid and fully paid for, the company has put me to untold misery these last 2 weeks. I must have called their helpline[protected]/ [protected]) more than 25 times these last two days. Gradually they have shut down most channels on my STB and there's no one who answers either on phone or even on email. My emails are unresponded for 10 days now and reminders elicit no response. Do not know where to appeal. Will TRAI entertain complaints?

My id is[protected] in videocon d2h dish tv service. I booked my choiced channels star jalsa, zee bangla and ndtv hindi news channels in addition to compulsary 100 free to air channels by 30th january 2019. The company has not yet started transmitting my selected channels till yet in spite my repeated requests and follow ups. I being a senior citizen pass my time in the house by seeing the fruitful tv programmes of my choice. Now i request you to kindly take proper action with videcon d2h authorities to solve this problem of transmission of paid channels as per our choice at the earliest.

Thanking you,

R. N. Roy.

E-mail: [protected]@gmail.com
Mobile no. [protected]

I have a account balance of rs.605/- with due date of 28-mar-2019. From 10th feb onwards all of my channels went blank suddenly, reason popped as not having sufficient balance.
Non of the customer care number are working. Then i recharged rs 100/- to my balance, post recharge also all channels were blank
Calls to customer care number [protected] – calls are disconnect immediate.
[protected] – not connecting tried several times in a day.
[protected] – getting not in service announcement.

I had a pathetic experience with your web portal too getting 504 gateway time-out error.

I have been using videocon d2h connection for more than 3 years, with mirror package (2 parallel connection) due to their quality of service we disconnected the one set top box, now we are using only one connection only. Whenever we recharge it will automatically get loaded and start viewing all the channels. Day before yesterday morning i recharged the amount of 350/- till now there is no connection.
I called up videocon dth customer care; [protected] on sunday they replied thru automatic voice message your request has been registered with us you can able view after ten mts.. Then i called up other number[protected] and spoke to several persons, they tried and they asked me to wait for 1 hr, 30 minutes and so on, i almost spoke to more than 10 different executives, at lost i spoke ti one mrs. Iris, she taken my issue as a complaint, she almost taken me for a ride of waiting more than 45 minutes on telephone. I asked her to send complaint number thru sms, she said ok.
Till no no sms about my complaint i received, instead i received call from service engineer, he spoke to me over the phone then he asked me to send the address for direct visit, then only we both are surprised, he calling from vellore, im from chennai, that good lady has booked the complaint wrongly for some other person for some other card no..
What is happening? If my subscription is over my connection is automatically got cut, you are so perfect on this, then same perfection as a consumer expecting from your end you are having my money more than 36 hours at your end but as a consumer suffering without receiving not even response from your end, who will bear the cost of 350? Has been with you for more than 36 hours, and shuttling me around to reach one professional employee who can address (Resolve) me the issue?
Can i go ahead of filing suite against you? And compensation for my mental agony?

My name is sharon pinto. I had to renew my pack on 10th feb. I normally recharge rs.500/- every month. But now since we have the new scheme which says you can select the channels you need and pay accordingly. I needed to do the same. I had selected the channels which i was interested in viewing which totalled to 327/-, but when i tried calling the customer service i was put on hold saying that they are busy. The same msg continued for 3 hrs. Till night 1.30am i was trying to touch base with them. Finally my daughter recharged for rs, 500/-. Now none of the english channels or sports channels are visible, which was earlier there. I am shocked as to where the 500/- recharge channels are connected to. I am trying calling the customer care but the number is not getting connected.

Please advice. Or the other option would be for me to discontinue your services and opt for other service providers.

This is the third time i am having problem with videocon and the worst service given by them.

Sir

As i have to create my new pack and recharge my videocon d2h account. Kindly change my registered mobile number for videocon d2h customer id[protected] as i have forgotten my registered mobile number
New number : [protected]
Customer id[protected]

Requesting you to change the registered mobile number as soon as possible

Thanks & regards
Dhara. Patel

I am having a videocon d2h device and i am unable to login to my account. I have tried to login by clicking forgot password, i have got a dialogue box to enter my cust id.
I did so. But i am not getting any message with reset password.
I have already sent an email to customer care but no reply as yet.
Kindly assist.

Regards

Shambhu ranjan das

I have been breaking my head behind videocon d2h customer care to resolve my issue related to "smart card read not properly" since 17th january 2019. I have raised multiple complaints every other day but no action taken so far. All the time i have been asked to wait for 24hrs. To resolve the issue but nothing happened.

The customer care assures that they have lodged the complain and will send the technician but they never turned up. It has been complete waste of time and money behind them. I recharged my subscription of rs. 730 which is going wasted since i am not able to watch any channels.

I have raised the issue over social media too but nothing happened.

The complains are getting closed without any tracking of their technician visit. Each time i end up telling the whole story over and over.

The complain no as per dates are:

1.[protected] : 22/1/19
2.[protected] : 23/1/19
3.[protected] : 25/1/19
4.[protected] : 26/1/19
5.[protected] : 30/1/19
6.[protected] : 31/1/19
7.[protected] : 12/2/19

And many more complains for which i haven't received any reference number. Kindly resolve my issue.

Anshuman
My customer i'd:[protected]

Please change my RTN to new number as my old RTN is lost. I am finding difficult to handle various services like setting of personal channels etc.
Details are as follows.
Please change the RTN as early as possible so that I can able to handle various services
Name: Vaishali S Shinde
Customer I'd:19381320
Old RTN:[protected]
New RTN:[protected]
Thanks

I m using videocon d2h from so many years but currently m facing a problem. I have selected my package as govt. Declared, but as per my selection videocon is not showing my channels... As well as poor responce from custemern care persons, they r not giving proper answer, every time they said 'call after some time, system is slow ".. This not expecting from d2h...

Kindly resolve my query.. & show my selected channels or pack which was i submitted before 1 & half month.. My videocon id is 97510019

Hi i am thajudin, my mail id is [protected]@gmail.com, please change my registered mobile number to [protected], as my old mobile with registered number is lost, my d2h videocon customer i'd is 98354213, i have been contacting many customers care numbers, but nobody was attending calls, and we contacted nearby d2h retailer and they said to contact your customer care number, so i request sir/madam to change my registered mobile number to [protected], and i couldn't get my old registered number as it is lost with my mobile

Since, 7th feb 2019 no channel is getting displayed, getting error - e16-4-channel is not part of subscription.

After so many attempts from 7th feb till 10th feb, on 10th feb, managed to reach contact center person (Only one number is working[protected] and understand need to change the subscription package as mandated by trai. On 10th feb i have logged in online and added 'tamil gold pack', got message 'you have successfully migrated', but even after that still no channels getting displayed.

Since 10th feb, tried to get support from contact center to check the issue, but every time getting reply 'technical issue currently, cannot check now, call later'.

Issue exists for last 5 days and support is very very bad on all corners. If you tried 5-7 times, you can get the connection for the contact center. But still, very less chance to get the supprot person, even if you get at last will get the standard answer ' technical issue now, call later'. Tried to reach the nodal office, as expected, no one picking the number.

I never had such a very bad experience with any of the service provider. Planning to discontinue with videocon, but recently done top up for rs. 1000, certainly as a consumer, i don't want to loose the cost incurred for the installation and the balance, but it seems no choice and no one helping

We are facing a serious issue regarding your service. We have registered complain regarding our led tv (Gha[protected]).

Led is covered under warranty which is verified by the local dealer also and we have shown the duplicate bill to the service engineer, but service engineer is demanding the original copy of the invoice which is missing somehow by my father.

Our service is on hold since last 4 days by our local service centre.

We are being provided an area manager number [protected] (Vikas rathi) which is switched off since last few days, second number [protected] (Mr. Chandrashekhar) is not reachable, third number is [protected] (Mr. Azharuddin) is not picking up the calls.

Please let us know some responsible person to interact with to sort-out our issue.

Dear sir/madam,

Very worst experience, as i selected channel package as per trai new rule but not able to view single channel on tv. But videocon dth charging fees (Approx 400 pm) to me for the channel which i am not able to view, try to change package sevral times but not able to change it.
Contacted customer care sevral time but couldn't get any response.
Details of pack - diamond hsm combo (0 channel)
My customer id number[protected].

So please respond and resolve my issue asap.

Regards,

Bapurao koli.

[protected]

Dear sir/madam,

Very worst experience, as i selected channel package as per trai new rule but not able to view single channel on tv. But videocon dth charging fees to me (Approx - 400 pm) for the channel which i am not able to view, try to change package several time but not able to change it. Contacted customer care several time but couldn't get any response.
Details of pack - diamond hsm combo (0 channel).
My customer id number[protected].

So please respond and resolve my issue asap.

Regards,

Bapurao koli.

[protected]

From last 2 days there is no telecast on our d2h and the customer care numbers are busy. We are losing on our subscription dates. My a/c balance is rs 252.19, customer id is 20870246,. Do the rectification now. We really wish to shift to. Some other provider now pathetic service. Please call us at our registered mobile number and solve the problem. Thanks

Hi videocon d2h

Maine apke videocon d2h customer service center me kahi bar call kar chuka hu na to connect hota hai (Bas falutu ka add deke rakka hai bas 24 *7 customer service bolke) by chance call connect bhi huva tho tumare customer executive sahise issue solve nai karte hai. Mai to videocon se parishan ho chuka hu. Bhad me gaya tumara service. Agar muje 2 din me issue solve nai huva to mai service change kar dunga.

Regard

Chetan ambewadkar

[protected]