Videocon Industries Complaints & Reviews

Right my old phone number is registered in d2h now i want to change my register mobile number in your videocon d2h. Kindly change my mobile number and update new phone number. New phone number is - [protected] because of this i am unable to get the new plan for our tv channels we are unsatisfied with your channel pack because of my old phone number i am unable to change the pack.

As per new norms i have given my preference to the call centre on 29th jan 19 from 1st feb19 onwards i need only cnbc awaz & zee business + rs.130/- package designed by trai & deposited the extra amount for the month of feb. But on 1st of feb 19 onwards they have stopped all my english news & entertainment ch & my packs validity was shown upto 10 th feb only instead of 2nd march 19. This they did it as per my previous package. I wrote to them so many time but result is siffer.

Hi team,

please change my RTN number of D2H service to New mobile number.
please change my number I tried to call customer care of d2h but no one picked up. please resolve this as soon as possible.

Now due to New rule of D2H services, I am unable to recharge and unable to select my pack.

customer ID :[protected]
Old RTN number : [protected]
New RTN number : [protected] (Mob No.)

Thanks,

Dear sir,
D2h videocon are forcefully giving us all fta channel in 130 (& gst) and they said all fta channel are mandatory as per trai. There are 100 channels. They have made their website according to this to take 100 channels first. Which makes my channels pack more expensive. But as per the trai rule for customers only 25 doordarshan channels are mandatory. Pls help. Custumer i. D 81077886

I have selected channel as per TRAI list, but D2h not offered bouquet of Zee Tv and TV 18 Networks. They stopped viewing of these channels. Then I lodged complain but no response. Also I sent request through TRAI specifying required channel list but no use. Their customer care no.[protected] is not at all connecting. On Sunday, all of sudden they stopped view of all channels except their home channels. Then again I sent request through channel 997 for which I received SMS related price offer but no response further. I got a call from their customer care where they says that channel 997 is not workable. I received 3 mails from them assuring of service but not actual solutions. Today morning also I forced to select SD channel bouquet since ZEE and TV 18 HD bucket is not at all showing in their list. I had paid subscription amount till 20th march which they keeps on extending and reducing channel views. I feel that I made a mistake for being customer of D2h.

Dear Sir,
My account no. Is[protected] . Unpaid 400 rupees recharge amount. I couldn't about to view the channels I selected it says insufficient balance. When I checked the current details, it says 299 rupees recharge amount but when I checked validity it says 9 march 2019. My 111 rupees is not accounted anywhere. I couldn't view the channels since 10 Feb 2019
Their customer care number is always not reachable. I tried to reach them via website, it says 494 gateway not available. their app is also not working.

Please help us in this regard.

My customer ID is 22610442 since the new TRAIs rule i am unable to login into my account via website or mobile application hence no one is paying any heeds on my request made in customer service they have assured to review the same but all in vain please resolve my grievance at the earliest.
I want to subscribe the channel to add in my id but i am unable to login in my account via website for last 7 day so many times I have called to the customer service but they have not done anything

My customer id[protected]
Following are my issues.
(I) customer care number is not picked up by d2h customer care representative
(Ii) web site not allowing to log in thru rmn email id or any other source for selecting pack
(Iii) however, recharge facility is on for your business
(Iv) mobile application d2h infinity is also not allowed customer to select the channel as incorrect credentials msg appears and error 504 timed out message appear.
(V) i have complained thru mail and app consumer corner but no reply
(Vi) how customer can select the pack if their is not communication by customer in reference to the above.
Please call back to me on my rmn, if not replied suitably or communicated to me i will be compelled to bring the matter to the notice of trai or consumer forum thru litigation

App videocon indinity is not even working well. Can't even able to create an login account and opening page is not responding this app full of total useless. So i tried creating account in d2h webpage that is also not responding. I have trying this for 2 months but videocon management not even giving importance to support and web and app management. Quality is so poor. I think they have a proper set of team for this even after gaining profits all over india. Take necessary actions against this noobs.

Dear sir,

I am a user of videocon d2h and my customer id is 91845238. I have not been able to login to my account since january 25th and select the channels per new trai rules. I raised a complaint on february 3rd, and the complaint number is[protected]. Now i am unable to reach their customer care number. The call keeps failing. I also raised a complaint on their twitter account twice and also sent a mail to their nodal officer. But till now there is no resolution and i am not able to login and choose my channels.

Regards,
Raju

I am very unsatisfied by your service, i am facing this problem from the last 8 days, and i am trying to contact your customer care but the call is not connecting
And then i try to signup my account in d2h site but there i am facing a persisting problem of rtn, i used the same registration mobile no. For every recharge and customer service but at present, it's not accepted by your server.
Plz give me a fast reply

For customer id[protected]Varun inani) i am not able to change rtn through sms service

Please do the needful for changing rtn [protected] to new rtn [protected]

Also not able to login on website and application as messages from d2h are not coming for reset password and otp.
Even not able to register with new email id.

Customer care no. [protected] is connection to airtel and sms are not going to [protected]

Videocon d2h has close most of the channels on its own and opened unwanted channels by their own wishes. We are trying to contact them by mail and phone no but they are not replying to our mails and all the customer care no are switched off. We are very anger with their services and their online websites and their app are also not working. We request you to resolve my problem as soon as possible. My customer id is[protected]....

It is very painful & worst experience (Not supportive) customer care service +[protected]

Customer id : 97562740

Today sunday all channel off now and getting signal not available error.
Please support asap. I have already balance in my account.

My existing problems that i locked yesterday and not getting answers:
I have called voice customer care number of times & not getting reasonable solutions each time.
Also got wastage 3 to 4 hours since call was busy all the time & 2 of time customer care executive cut my call.

1) i have created my own pack near about 10 to 15 days ago. That time cost getting shown as above 475 but on site it is shown that with their recommend auto suggested pack fulfill my requirement with rs 388 with some more channels. So i have processed with that recommended package of 388 per month & submitted.
Also with that i seen on tv my end of subscription date as 11 or 13 march. But again after some days now it shows 27 feb as end of subscription. So i have called customer care.
= executive only said that your package value is now 455 but not able to answer why? And said you can change your package online.

2) site https://www.d2h.com/login.php shows error 504 gateway time out.

3) where i can see all my subscribed package channel list?
I can see that some of channels not shown right now.
I have not checked all but some are as follows. There might be some more. All must be on.
- sony six - sony yay - sony wah - dsorts - zee bollywood - news 18 lokmat etc.
Executive said only they have send command, but fail to answer me why that not started even after 10 min. They only told me that they have done their work and send command they will send the engineer for which i have to pay. Why i have to pay to engineer? They do not solve online so send engineer so why i have to pay to engineer?
Also told me that i have to go with all channels on my own from 1 to 1000 to see it is showing or not.

4) there are some channels that i have selected as single (With price 0/0.5) more above on selected bouquets
Aaj tak, abp majha, 2 channel of 9xo etc
But which adds 10 rupees each on my package value told executive but why not able to explain?
They told me that are a-la-carte because it was part of my old package. But i never added a-la-carte channels and old pack was golden sport pack with some add ons (D2h kids / marathi free) so how that added as a-la-carte?

5) so they have removed that channels on my suggestion & channels are now stop showing but my end of subscription date is same, why? Stopping is worked quickly but showing channel they could not solve.

6) next question can i add these channels on 0 or 0.5 rupees over selected bouquets list?

Please answer my questions and try to resolve asap because i am paying from last 10-15 days for channels that i could not see & executive said suppose to call engineer with paid service which not acceptable.

Please do the needful.

Unable to login to videocon dth site.
Getting below error :
504 error
The request could not be satisfied.
Cloudfront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.
If you received this error while trying to use an app or access a website, please contact the provider or website owner for assistance.
If you provide content to customers through cloudfront, you can find steps to troubleshoot and help prevent this error by following steps in the cloudfront documentation (https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/http-504-gat...⇄
Generated by cloudfront (Cloudfront)
Request id: ibr3w8vohfv7-qi16xwx9vgdpt4xvaevdrwl9h6yjiloup2t_kj1gg=.

Unable to login to the site and recharge my account.

Sir,

1. Please refer Videocon D2H Costomer ID[protected].

2. I have recharged the above Costomer ID with Rs. 100 and now total available balance is Rs.105. But I am unable to watch the channels.

3. It is requested to kindly activate the channels.

4. For this kind act I shall be thankful to you.

Yours'
CK PANDEY
H. No 48
Near Udashin Ashram
Najafgarh
NEW DELHI-43

As per the direction by videocon d2h on 999 channels, I selected channels on 997 and msged the code to 566777.

I was suppose to get msg from them but still havent received. My customer id 616840.

I m just fedup with the kind of system these guys have made under TRIA. Also their cc no. is just busy..

Not sure what to do..

Plz change my registered mobile number
Subscriber id : 39800817
Name : shanti kashyap
New no : [protected]

Since my old rtn number is of not working, thereby i want to change my rtn number.
I want to select channels which i want to see for which otp is required. Since old rtn number is not working, thereby not getting otp. Please change my rtn to [protected].

Thanks

Hello, i am santosh patil.. My previous cell num was [protected]... But for some reson it has been deactivated... I want to register new num...
[protected]... Plz help me out of this.. I unable to dth provider... From another num... And i had a recharge of 300 on fab 2 or 3rd. But now the new msg is highlighting for manula plans... And i had selected the chanels but deu to deactivate number o able to scan or code... To submit my choice.. Plz call me on [protected]

I want to change my phone number.
My name is sachin kumar and my customer id is[protected]. My mobile number has lost so i want to change my phone no. My old number was [protected] and new number is [protected].
Place is muzaffarnagar u. P. And pin code is 251315.
This is urgent.
Please change my new mobile number as soon as possible.
Thank you so much.