Videocon Industries — billing extra by adding duplicate package

Address:

Na, Bangalore, Karnataka, 560040

Hi,

After new trai rule videocon is cheating customer by taking advantage of trai policy. The have disabled options of selecting free channels in basic package. Also recently i have noticed they are deducting extra amount than the channels i have selected. When i checked properly i have noticed they have enabled additional package with lower amount for which i have already subscribed and deducting money. I have added star hindi premium packy of 79 per month and they have enabled star hindi value pack 49 per month additionally without my knowledge and deducted additional 60 rs monthly for last 3 monthswithout providing any extra channels. When i complained they removed then package and they are can't return the amount deducted earlier. I had raised complaint[protected] but there's no resolution on the refund