[Resolved]  Videocon Industries — Company claims repair charges even if the product is under warranty

Address:

Ernakulam, Kerala, 682001

Dear Team,

With great regret, I am writing this to lodge a complaint on Videocon refrigerator. I bought the refrigerator on 13 June 2015 to be exact from Bismi appliances Kaloor, Ernakulam, Kerala. This fridge has a 5-year warranty and within a year the bulb inside was damaged. This was repaired in December after several follow-ups and now the fridge ‘itself ‘doesn’t work. I had raised a complaint to Bismi and a representative showed up and claimed we have to pay him Rs 2300 as charges. This is unacceptable and irrelevant to a consumer who has faithfully purchased a product from your company with warranty and finds that the fridge does not work within 20 months.
We were assured that we would not be liable to pay for anything during the warranty period and now this is what is happening. Keeping aside the inconveniences that is causing throughout, it is seriously pathetic to see that companies cheat customers claiming warranty and guarantee which forces us to pay all hidden charged. Many of the customers are unaware of the facts regarding these charges that they have to face in future.
I am neither going to pay any charges for a fridge, that was damaged within a short span after purchase nor going to have a good impression on Videocon products anymore. We even do not have a specific contact to deal with this issue as this is continuing and get looped to different people.
This is ongoing and I am not going to entertain such things. Either repair the fridge and make it normal or replace the fridge ASAP.

Thanks,
Athira Santhosh
Contact: [protected]/ [protected]
FortKochi, Ernakulam