Videocon Industries — d2h not changing base plan

Hello,
As per TRAI new policy, I have selected my own plan. When I try to recharge, it still shows old plan. Called customer care 10s of times and they are not helping out. Long wait in calls and finally disconnects, they dont change the baseplan at their end. I am unable to recharge and use the service.

Videocon does not allow me to change my base plan so I can choose my own plan.
Rather they are pushing me to use old plan that has less no of channels and they will have high profit.

send them multiple mails but there is no response to it.

No response to my calls.