Videocon Industries — d2h relocation

Dear sir,
My son in law Mr. Hari Shankar is using your D2H service
Temperorily he wanted to relocate this service to my residence which is in Suchitra, Hyderabad
The service for reinstallation was requested on Saturday(16.11.2019) & customer care informed that it will be done within 24 hrs
When we checked up Sunday (17.11.2019) around 11am, customer care informed that engineer will complete the work by 7.30 on the same day. Also I got the SMS giving the time as 7.03 Pm. When called the customer care again at around 5.30 pm, they confirmed that work will be completed as per schdule.At 6.45pm, & 7pm the customer care people reversed the statement & informed that it is 8 working hrs from the complaint time, so the will reach you before Monday schedule time. Their lie can be proved in two way
1. You can check the conversations in which the customer care person has given the time 7.30pm Sunday
2. I have got SMS which I am rec'd from customer care mentioning the time of completion of work. Contents copied below
(Dear HARISHANKAR . your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Sunday, November 17, 2019 07.03 PM)

This is the worst experience I ever had with a customer service team I have contacted for giving solution to my issues

Both my Saturday & Sunday my personal works have been affected due to the negligence of videocon customer care team

Today(19.11.2019) till this time 7.45pm I have not rec'd any call from Videocon.

I sent a mail to Nodal officer to escalate this issue to the following email ids

b.[protected]@dishd2h.com (I have not recd any response)
nodalofficer.[protected]@dishd2h.com(the mail got bounced)

I request you to solve this issue with some compensatin for the personal time lost & mental torture i had

Regards
V.Balasubramanian
[protected]