[Resolved] Videocon Industries — Defect in new videocon smart LED TV
AAnil prakash gupta
I had purchased a new Videocon LED TV Model : DDBTVVMA40FH18XAH on 18 Jan 2017 from Super Electronic Plaza, G-30/110, Sanjay Place, Opposite LIC Building, Agra-282002 on a price of Rs 34, 000/-.
I am facing a problem while playing videos from USB/Pendrive (In all format). The picture quality is very awkward and poor, especially color is very high and cannot reduce. I can't see this type of bad reception of LED. It is found that the Brightness, contrast, and color features of display are not adjustable while playing videos from USB/Pendrive.
For this imperfection, I had contracted Customer Care on 22- 01-17 and after spending more than 2 hrs it is not fruitful. On lodging a complaint on dated 22- 01-17, a rep from Videocon named Mr Amir had visited my premises on 23-01-17 and he confirmed that Brightness, contrast, and color cannot be adjusted in this model. Even after consulting with their seniors Mr kanchan, he verified that this bad quality will remain unchanged in this model while playing with USB.
When the feature “user mode” is working in TV mode (AV mode) perfactly then why it is not effective in USB Multimedia mode. This simple and essential feature is available in all other brands of SMART LED TV currently from lowest to high cost models.
I am very much disappointed while dealing with such a huge brand and it is still unbelievable. It is requested that if this simple Brightness, contrast, and color adjustment feature (as stated above) is not available in this model then kindly change the model or accept return of this LED TV.
An early action is requested please.
Complaint marked as Resolved Mar 8, 2017
[Jan 27, 2017] Videocon Industries customer support has been notified about the posted complaint.
Verified SupportVideocon Industries Customer Care's response Jan 28, 2017
Dear Anil prakash gupta,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Videocon Online Team
Verified SupportVideocon Industries Customer Care's response Feb 03, 2017
Dear Anil prakash gupta
We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.
Videocon Online Team
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