Videocon Industries — Delayed or neglected action against registered complaint

I have raised a complaint for LED TV at 14th of July 2020 my complaint no is. LP[protected] bt from last 2 months there is no progress in my filed complaint when I used to call customer care they are very rude n they advised me to call the dealer, why should I call dealer when I already filed a complaint and your one of customer support executive told me that my spread part had been issued from warehouse and now they didn't want to explain status of my complaint should I go for CONSUMER COURT