[Resolved] Videocon Industries — fraud activity by videocon

Rohan8822

from Mumbai, Maharashtra

Address:

Visakhapatnam, Andhra Pradesh, 530008

My customer id is 35459784 i recharge my account on 18 jul 19 but i was not able to avail the services view my account was not activated by videocon for same i made multiple calls to videocon but they didn't activated my account and asked me to lodge complaint for engineer visit. Engineer visited my home on 20 jul 19 and mentioned that you are facing the problem because account is not activated. He spoke with someone and get my account activated for same rs 200 is deducted from my account.
In the case there is no fault from my side if videocon is not activating my service post recharge also and placing charge on customer this is kind of fraud videocon doing with customer

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Jul 26, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Rohan,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Rohan,

Our team tried to reach you on both the RTN- [protected] / [protected], but they were not contactable. Furthermore, we would like to inform you that the charges have been debited against the service visit. Kindly let us know if you need any further assistance.

Thanks & regards