Videocon Industries — lcd/ stop working since august 2017

Address:

Thane, Maharashtra, 401305

I had bought videocon 55" led tv in may, 2015, in july, 2017 the led screen blackout, so i registered complaint with videocon through its customer service and i get it repaired after almost 1 and half month in september second week i got, after that again after 1 month same problem occurred in october so registered complaint again on 10 october, 2017, since than i am continuously contacting them and asking them till when i will get my tv, they are just telling me give us some time as the product part is not available with us and on 25 november, i got a call that i will get replacement of my tv and some of their executive visited my house and took my old tv pics and told us that you will give replacement within 15 days, but still i haven't receive any replacement and 1 month before i got call from videocon accounts department asking me to pay rs 14, 000 as depreciation amount than only i will get my new tv or else not. I told them it’s not my fault and it’s your product fault, still they are asking me to pay the amount. Also, i told them that i can pay only rs 5000, they said we will let you know, but no reply from than since than it is more than 3 months that i am without tv and i am pay my dth bill for 2 months before and now 4 months. Last week they send me 50 inch tv so i send that tv back with the person. Since than i am trying to call mr yadav ([protected]), manoj mane ([protected]) & swapnil ([protected]) them, but no one is picking up my call and no reply to my mail to videocon.
Please resolve my problems as i will be very helpful.