Videocon Industries — lcd tv service complaint

unnithan123

from Neyyattinkara, Kerala

Address:

600059

The 32 ' videocon lcd tv repair at videocon authorised service centre m/s matrix electronics kottarakkara, kollam dist, kerala by paid amount rs 7000/ (Seven thousand only), after 45 days from the repair date the tv became unserviceable and the service asking money for service it again.

We paid the huge amount to repair and no guarantee for their service even 03 months.
This is worst experience we customer facing by buying the videocon product. Request necessary action agains the defaulters and the system to be service and minimum guarantee to be provided after service.

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Videocon Industries customer support has been notified about the posted complaint.

Jun 30, 2018

Updated by unnithan123 Unfortunately we have purchased a 32'lcd tv purchased 2 year back. I never seen such kind of worst service of lcd repair at videocon authorised service centre m/s matrix electronics kottarakkara, kerala and charged a huge amount inr 700/- seven thousand for repair and after 45 days the same became as unserviceable and no resposibily taken by the repair centre even after charged the heavy amount.
It is logged a complaint but we did not have any response form your side. We don't know what is going at your side.

This is disaster service management from one of reputed company. So now am writing to you to look into same & do needful on priority so please acknowledge this mail & revert with proper justification on delay & update on replacement part asap.