[Resolved]  Videocon Industries — led tv on warranty not getting repaired

Address:

Kasaragod, Kerala, 671321

Hi,

I have bought Videocon 32inch ledtv with model no IVC32F02A on 12/09/2015 from NATIONAL RADIO ELECTRONICS, New bustand, kasargod, kerala
Ph no- [protected] with extended warranty upto 3yrs . My tv is not working properly (display issue ) .I had contacted service centre for repair they assured me their visit to my home within 48 hrs . Next day They contacted and asked me to pay 1200 as transportation charge for visiting or else they won’t come . Later when i inquired with customer care as I'm on warranty I don’t need to pay any charges . When I questioned about charges now there aren’t even picking my calls .Its been 6 days no one had visited my place . Followingly i had lodged an complaint through Videocon customer care toll free[protected]Complaint number -COC[protected] )
They responded by providing me the contact number of kerala manager ( Jackson Savio
Cno- [protected] ) who will assist me regarding this issue and when i contaced him he said concerned area manager will contact me .As now no one (manager or service centre )is picking my calls and I don’t have any higher authority to contact inorder to solve my issue or videocon is not responding to my problem.
As first step i have moved legally by complaining on conumer court docket number- 809314
This is disaster service management from one of reputed company . So Iam writing to look into same and do needfull on priority .
Please acknowledge the mail & revert with justification & update on solving my display issue.
Still the issue is not solved i will file a suit in court.
Please find the attached warranty card

Regards
Irfan Mohammed
[protected]