Videocon Industries — malfunctioning of videocon washing machine

I have made complaint through complaint id IND[protected] on 14/05/18, due to unbalancing of tub the outer portion of tub as shown in the photos attached has been damaged and need replacement. As the machine is packed the damage can not be seen from outside. The machine was making harsh sound so I registered complaint IND[protected] and the mechanic visited has opened the rear part of machine and determined that due to unbalancing the surface of tub has been damaged. As it is a matter of workmanship and the product is in warranty period. Please arrange to replace the damaged tub as soon as possible and oblige.