Videocon Industries — pathetic customer service from videocon d2h

Address:

Pune, Maharashtra, 412307

Pathetic Customer Service and they close the service request without service and raise new service request every day when you call them

Customer ID:[protected]

I am writing after going through the harassment from pathetic Customer Service from Videocon D2H

I have raised a complaint on 09-Apr-2019 for new remote control and they closed without service then again I have raised another complaint on 10-Apr and 11-Apr and another complaint on 13-Apr, all these service complaints closed without service.

I have called the nodal office of Maharashtra state Dhananjay on his mobile number but it's a wrong number provided by customer care.

Every executive says sorry for the inconvenience and does nothing except raising a new service request.
We are not able to enjoy the service we are being charged continuously for more than a 1 week (and its keep on counting).

This is just a part of the following grievances I have faced from your Customer Care:
The lines are connected after waiting for 15-20 mins (at least) always.
The executives, behave like they are not able to listen and drop the call. Have experienced it twice last week.
Today before witting, I have tried many times but my call was not being answered at all.
Executives mention to escalate to a supervisor but return back with their busy status and shamelessly ask to call back again after 30 mins. They don't even consider that we got the opportunity to get connected after waiting for long and calling back like starting over it again. I feel like we are obliged if our call is being attended.

Do you really expect your customer to spend 30 - 40 mins daily to your customer care for nothing?

VIDEOCON IS THE WORST BRAND! IT'S-A TIME TO FIND NEW OPERATOR OR EVEN WITH LOCAL CABLE OPERATORS ARE PROVIDING A BETTER SERVICE.

Thanks & Regards
Gopal Tarale