Videocon Industries — poor resending from videocon service team and nodal officer and customer care team.

LAM Raj

from Bengaluru, Karnataka

Address:

Hassan, Karnataka, 573102

I raised the compliant 18th April 2018 regarding set top box remote not working need to replaced. (customer#[protected], name-shivakumar), & mailed also not responding at all,
till date complaint not yet resoled and I check with customer care they are telling your complaint is closed.
I contact with nodal officer Karnataka they also not responding
please take the action please do the needful for the same

lokesha
[protected]

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Comments

Hans Raj Yadav

from Gurgaon, Haryana

I had puchased videocon LED TV 40" DDB MODEL on 18 oct 2018, it devloped problem of no picture on 04 sep18 and complaint was lodged with service centre. Sec 08 Dwarka ND. They asked to attend fault if i am ready to pay Rs 1000/-. One technician attended on 06.09.2018. He told panel to be replaced it is under guarantee . he took bar cody copy and charged Rs 1000/- in advance. In fact he did not do any thing. He told item will come in 07- 08 days after raising demand. I confirmed on 15.09.18 about status. Service centre started telling me cooked up story that if item does not come them we will send TV there. He did not tell any thing else when it will come back.
But now there is no communication from service centre. No response from any other. I had mailed to customer care and senior in maint. Chain but no response. How ridiculous is this, now everyone turning there head. Ultimately I (consumer) am suffering. Company is not bothered. They sell out inferior quality product at inflated price and do the unholy business ie loot.
Either u resolve my issue on highest priority else i would publish in written media and electronic media your deeds and will approach consumer court for harassment and mental agony against your company for this misdeeds.
Tks
Hans Raj Yadav