Videocon Industries — poorest service from such a big company like videocon

Address:

Cuttack, Odisha, 753008

1 year before we had buyed a videocon AC from Great Eastern.
A few weeks later the AC showed an error E6. We called the customer care and registered the problem. They came to our house and filled the gas saying there was shortage of it .
A few weeks later the same problem òccured and they again came and filled the gas. This continued for around 2 to 3 times till they realised that there is something wrong with the outdoor unit.
They detected that there is a defective capillary present in it which needs to replaced. For last 3 months they had been assuring us that they had ordered capillary from the company. But till date no service has been done properly. The ac is still lying dead but the regional service centers hardly do respond to customers pain. Although we have tried to all possible methods to contact them they either telling lie or avoiding. Only 10 to 15 days left for expiration of warranty. If we dont get proper services by tomorrow we shall lodge a consumer case against the company for the product and also against the service centre for their negligence.