Videocon Industries — problem with the led display

Address:

395002

Having Purchased a Videocon LED 65'' almost around a year back with a warranty of 3 years from Pushpa Sales Agency, Nanpura SURAT.

PUSHPA SALES AGENCY Address-
E-63, Kanaknidhi Complex, Timaliawad, Nanpura, Opp Gandhi Smruti, Surat-395001

The Display of the Television is not working properly and having complained multiple times, there has not been a single effort from the customer care team to reach us regarding the same.
They Give us numbers of persons in the field that are assigned with the repairs work and on calling them, the calls go unanswered.

The complaint had been filed on the 27th of july 2018 under complaint number 0078 and since then the status just shows PENDING/PARTS OUT OF STOCK.
The service centre guy had come down to my place to check the matter during the initial days and charged me Rs 800/- for just coming to the place for repairs work. Having received the money they now havent done anything regarding the matter and are very careless with the work.

I would surely not recommend anyone for the videocon products.
Pathetic is the state of the companies products and the company as well.

They think that a customer is worthless with his/her time and money.

They are taking the complaints for granted and making fun o[censored]s.

Below are the numbers given by the customer care team over the calls.

Area Manager- Mr. SANDEEP CHAUHAN- [protected]
branch manager- Mr. ANAND- [protected]
Regional service manager- Mr. VISHAL- [protected]