Videocon Industries — recharge refund

Address:	400097
Website:	www.d2h.com

I had a Videocon TV along with the Videocon d2h connection at my house in Mumbai. I have now moved to Mangalore due to job re-location. But my parents stay in Mumbai. I used to recharge the d2h online from their official d2h website. My parents later bought a new TV along with a new d2h connection (of a different company). The Videocon d2h was disconnected and also the validity of the recharge plan(old videocon d2h) was over. My parents informed me about this and asked me to recharge the new d2h. Mistakenly I did the recharge of the old Videocon d2h instead of the new d2h. The recharge amount was 2400/- (6 months plan). Now that the d2h is no more in use and is also been permanently disconnected, the recharge was not being completed. But the amount got deducted from my account and it didn't got debited to my old Videocon d2h account(as it shows in their website). I also had a talk with the Customer Care of Videocon after which I decided to lodge a complaint here. The customer care told me that there is no policy of the amount being refunded to the customer once the recharge is done. For which I said that the recharge was mistakenly done and also the recharge must have not been completed as the d2h was not "on" and neither was it connected. It was all dismantled and kept aside. The Customer Care executive later asked me to mail "[protected]@d2h.com" with all my problems and also to send the details of the transaction. I did as said. The mail was of no use as i didn't get any reply. I also tried to mail them again for which I got a google postmasters reply as "The recipient's mailbox is full and can't accept messages now". I didn't expect this kind of Customer service from Videocon.
The recharge date: 17th December, 2018