[Resolved]  Videocon Industries — Refrigerator Faulty

Address:

Gurgaon, Haryana, 122001

Hi,

I am sorry to say but I am very dissappointed with the services of videocon.

On 9th of April, 2017 (Today is 22nd), I bought a new Fridge of videocon. Double door, frost free in 24K Rupees. After that in 3-4 days, it started making strang sounds. On 15th the fridge stopped cooling. The freezer was working fine. We lodged the complain on customer care. On 19th, a person came and told us that he has done some setting change, the fridge is ok, no fault and it would be running fine in 8 hours. But it did not. They closed the complain without asking me.

Next day I again complained, this time another person came and told us that fridge is faulty. The censor needs to be replaced. By the the night, the freezer also stopped forming ice.

I have contacted many time customer care. They everytime give me a number of some manager who never picks up the call. RIght now after spending 24K, we have no fridge working and suffering for more than a week. I dont know where to go and whom to contact.
One thing is sure that Videocon is in no mood to help me and dont want to replace this piece. I want it replaced. Please help.