[Resolved] Videocon Industries — regarding their own rates for tv channels

jenn shekhawat

from Vijayawada, Andhra Pradesh

Address:

530014

They are not allowing us to select channel. They are giving their own channel selection. How we can select our own channels. They are just saying to us that trai has postponed it's channel pricing and selection program. I called them to select particular channel for my pack. And they just said that trai has postponed this channel selection program snow you should do a recharge of rs. 219 instead of rs 215. That means they have self defined channels for me. My customer id is[protected]. But i want different channels. I don't want the channel they've offered to me

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Feb 7, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Jan 01, 2019

Updated by jenn shekhawat Contact on this number for resolving my issue [protected]

Verified Support

Jan 02, 2019

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2h. We wish to inform you that the new regulations will be implemented very soon and since prices are now declared by the broadcasters, there may be changes in your subscribed pack and price as well. Please await our communication in this regard.

However, if you want to choose channels/bouquets of your choice as an advance request, you can call us at [protected].

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.