[Resolved] Videocon Industries — remote

hrvsharma

from Surat, Gujarat

Address:

Vadodara, Gujarat, 390010

I am using videocon dth since 2014. My remote got damaged in october and i got it replaced also. But the battery slot was loose somehow. I called them very next day that there is some problem in the remote so get it replaced without any cost as it just got replaced but they denied for that even it was their fault.

Now on 3rd december eve the has stopped working. I thought there's might be the issue of battery so i changed it but still it is not working.

I again called them for this and said either get remote changed for free or stop my connection.

Surprisingly the executive was like"its fine as you wish"

Is the way you treat your customers. Pathtic service and too costly as well.

I want my issue to be resolved asap.

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Jan 15, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear customer,

Thank you for writing to d2H.

We regret the inconvenience caused to you.

We would like to inform you that your given customer id is incorrect hence, we request you to please share the correct customer id or registered telephone number to help better in this regard.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/.

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.