Videocon Industries — service not done yet. service executives are removed from the service

Address:

Guntur, Andhra Pradesh, 522503

Hi,
I bought a videocon washing machine 18months ago, which got problem with mother board now. I have given complaint to the customer care couple of times with complaint number: vij[protected], and these customer service agents had given the local service executive numbers which are not working and tried with 3 to 4 times with customer service and each and everytime they are giving different numbers finally got connected with one of the local service agent from videocon, they said they dont have account to login a service number, all the local service agents accounts closed by videocon, so i got to contact customer service team, again contacted to customer service they are not responding properly. So finally i dont have any option either i got to repair from outside by paying the amount of 7k to get the spare parts. Even the local service engineers are saying those spare parts may not be providing by videocon because they have stopped production. But my washing machine is in warranty.
So what has to be done now. Any suggestion

Thanks,
Balu