Videocon Industries — signal not available showing

Address:

Moorugoli house, 574326

We are using d2h since 2014 .now we are recharged with 267 but now free channels are working and rs channels are note working, ome thing i just wonder the home channel is also showing signal not availabe, when we contact with custemer care they saying, we will send engineer to resolve problem but we need to pay rs200 for him,
So we left frm d2h