Videocon Industries — sports channel gets disconnected during live matches

This is to inform with great displeasure that such bad things are happening with me. As per tria i have selected my channels manually and have selected star sports 3 and other sports channels to watch live cricket. But recently all of a sudden when the ipl matches starts my all sports channels are blocked with message mentioned "signal not available", while other channels are working fine. To my surprise after the match overs the next morning it automatically resumed. So i thought now everything is fine. But this is happening since last 7 days. Now my question is if i have paid you money then why such things are happening. When i asked the customer care they told "sir everything is fine from our side, and we need to send engineer for resolving who will charge rs 200. I don't understand what sort of technical problem this is? When the match starts you are stopping me to watch the paid channels, when the match overs you again resume those channels. This is total a fraud game to loot us. When i asked the customer care how if this things happens even after the engineer corrects it, they said if it is repeated within one month we will make it free service, else again a charge of rs 200. So i thing this is good way to loot us. I need immediate action else i will take legal action and inform all the response authorities the way your guys are looting us. My customer id[protected]