[Resolved] Videocon Industries — TV

Santhana1982

Address:

Chennai, Tamil Nadu, 600066

TV Speaker not fixed
Hi Team, I have raised a complaint for my Videocon DDB LED TV as the TV speaker was fault. Register a complaint with no
CHE[protected] dated 12th April 2017 and servicer enginer visited and said they need to get a new speaker. After few days got a call from Service Engineer (Balaji) and they confirmed the speaker was received by them and they will come and fix in TV last Saturday(22nd April), past 3 days we are calling him daily and he is saying the same that they will come and fix today.. Today he is saying if you want to raise a complaint raise no issues for me.. the speaker was with them and they will come and fix. This is not the proper way of response to the customer. For this service we are paying the charges too. Did any top management there to help us with this to fix the speaker

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Jun 1, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Videocon Industries Customer Care's response Dear Santhana1982,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team

Verified Support

May 01, 2017

Videocon Industries Customer Care's response Dear Santhana1982,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team