Videocon Industries — TV not repaired or replace since past 3 years

Address:

303, Apurva Apartment, Narayan Nagar Road, Titwala East

Dear Sir/Madam,

My name: Suryakant V. Dube
Address: 303, Apurva Apartment, Narayan Nagar Road, Titwala East - 421605
Contact no: [protected]

I bought a Let TV
serial No:[protected]
Model No: LEDTVV4021A
Name of Commodity: 98CM LED TV
M.R.P RS. 30, 990
Manufactured: APRIL 2016
Company Contact:[protected] and[protected]

I Bought this TV from USHA Electronics Titwala Kalyan 421605. In year September 2016. I had this TV with 3 years warranty.

September 2018:

I found the TV had started showing black patches on Screen. I raised the complaint at Videocon complaint no: THA[protected] which was address by Videocon service center guy from Yogesh Service Center Thane. He took Rs. 1, 040 and signed a form stating remark to replace the panel withing 48 hours.

October 2018:

I raised the complaint again no. THA[protected] stating service was not provided.

November 2018:

Videocon had shut its customer care[protected] and the service centers Yogesh Service Center Thane.

I was not provided any service center number or customer care number for contact from company.

October 2019:

I got a call from unknown number [protected] stating Videocon service center had been started. Call customer care[protected] to get help.

In between this years my house was flooded with water wherein all document of my TV are lost.

September 2019:

I raised my complaint on customer care[protected]. with no. [protected]VCLCD110092. But no service was provided and my complaint was cancelled with no remarks

Here the cutomer care said to me that your previous complaint numbers wont be considered since we donot have any old data in our system.

I have an question, if the company dint had old data then how they have let a person call me after an year?

December 2019: complaint no: [protected]VCLE110002

January 2020: complaint no. [protected]VCLE110009

February 2020: complaint no. [protected]VCLE110003

Since September 2019 i an continuously following them each day so i can get my TV repaired or replace by the company, I even got a minor heart attack while talking to customer care he had a rude behavior. My kids are suffering a lot emotionally and some time I agree I shout to them since I can afford to buy new TV.

I am really frustrated, emotionally, mentally and physically by the treatment of Videocon.

Please help me to get justice.

Regards,
Suryakant Dube
[protected]