[Resolved]  Videocon Industries — tv under warranty is not working. customer service neglects complaint.

My videocon 42 inch led tv which was brought with 3 years extended warranty, suddenly stopped working on 1st august 2017.
I called the customer care on 8th august 2017 after which an engineer was assigned to solve this problem.
The engineer arrived on 12th august 2017 and opened up the tv, took photographs of the tv parts and went away.
Almost a month passed and i got no response from the engineer and videocon services. On 26th september 2017 i called the customer care again, where i was informed that the prior complaint was closed.
I was shocked, because the complaint was not resolved and still they closed it.
On the advise of the customer care executive, i reopened the complaint. They said an engineer would come to investigate the tv problem, which never happened.
I somehow managed to find the service head of the area i live in who said that my tv would be replaced after an engineer comes again and clicks pictures of the tv yet again.
Its 15th november 2017 and still my tv has not been replaced.