[Resolved] Videocon Industries — unnecessary deduction from account balance

Ankit Kurariya

from Dhamtari, Chhattisgarh

Address:

82-B, vaibhav nagar extension,bangali square,indore, Indore, Madhya Pradesh, 452016

I recharged my d2h accout on 28/5/2019 and then these people deduced my 200rs as i recharged for 400 and service engineer taken away 200 rs as service charge from us as we adjusted our d2h after 2years. now im asking customer care why 200rs deducted from my account they told it is service charge for engineer visit but he already taken our 200rs. now customer care keep cutting my call while keeping it on hold u can check todays call 13/06/2019 between 6-7pm my details are available in picture below

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Ankit,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Ankit,

We would like to inform you that your account has been recharged with Rs 200/- on 14th June 2019 and your next due date is on 28th June so we are requesting you to recharge your account accordingly. Kindly let us know if you need any further assistance.

Thanks & regards