[Resolved] Videocon Industries — unsatisfied with the service

Hemant suresh more

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410206

In my case

One month back getting new d2h hd connection
Some misunderstanding happan with the installation guy they will setup at my home normal setup box but as per my work order i am pay for hd box.

So that time i am. Asking that guy to change it to hd box but it's full of missundstanding. As of now my setup box previous recharge is expired so i am litil bit confused about recharge i am get tuch with customer care for amounting and pakge details.

And found very big issue create with my id is my number still showing now installation is pending but i am already use d2h hd setup box. Due to this issue unable to find videocon customer care guys my customer id

So as of now i am not able to recharge with my new connection due to customer id..

Request to you please relif me to this pain full issue

My registration no is [protected]
Name hemant suresh more.

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Jan 24, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2H.

We regret the inconvenience caused to you.

We would like to inform you that necessary correction has been done and presently your active ID is[protected].

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/.

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

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Comments

Shwetali Belsare-Kulkarni

from Pune, Maharashtra

I have disconnected my dish in june 2018, the have given me 3 option in which i have selected the refund option . but till date it is not received to me. i have followed weekly for my amount they have not satisfyng me . new answer @ every time by their executives.

my videocon customer id is[protected]

please do the needful.

Shwetali Belsare-Kulkarni's reply, Nov 22, 2018