[Resolved] Videocon Industries — very slow service - customer is disappointed

SAJEEV

from Mumbai, Maharashtra

Address:

400010

Dear sir,
We have a 32 inch led color tv. It is not working from 26th jul. I have put a complaint at your service center (Mum[protected]). The problem is not resolved even after 20 days since the part not available. I have made many follow ups and got same response "part not available".

I purchased videocon tv only for the reason it is indian made and if there is any complaint, it would be resolved very soon. But we disappointed after our experience. So i thought of informing it to some responsible person and after googling, i got your email address.

I am sure you will take it positive and take some action. It will encourage consumer to choose videocon.

Thanking you.

Sajeev
Mumbai
Mob. [protected]

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Oct 1, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

Videocon Industries Customer Care's response Dear Sajeev,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team

Verified Support

Oct 16, 2017

Videocon Industries Customer Care's response Dear Sajeev,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team